Customer Service Technician

Nicholas Koecheler

Email: *********@********.***

Address: **** ****** **. *.

City: Saint Paul

State: MN

Zip: 55117

Country: USA

Phone: 651-***-****

Skill Level: Entry

Salary Range: 31

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

SUMMARY

Ten plus years experience in retail and IT consulting. Highly motivated business professional - attentive to detail, reliable, with an excellent project completion ratio.

CORE COMPETENCIES

Experience includes high level of technical skills, problem solving and organizational ability. Possesses strong, practical knowledge of business operations, and ability to deal with individuals and work with a team.

EDUCATION/CERTIFICATION

CompTIA A+ February 2012

Minnesota Pharmacy Technician License January 2011

University of Wisconsin, River Falls - Journalism & Political Science - Bachelor of Science December 2006

RELEVANT EXPERIENCE

INDEPENDENT COMPUTER CONSULTANT & TECHNICIAN

Effective Solutions for Computer Problems 1997 - Present

Meet with clients to determine computer purchase, diagnose problems, install and remove software, configure hardware, backup and restore data

* Able to work through problems by phone, email or in person

* Troubleshoot ability on all mobile devices

* Create technical documents to assist clients with software installation and malware removal

* Proficient in Windows, Word, PowerPoint, Excel, Access, Outlook, Linux, OpenOffice.org, AS/400

WALGREEN`S DRUG STORE

STORE TEAM LEAD 2009 - Present

Manager of Store Inventory

* Handle inventory shipment check-in, secure and transmit vendor invoices, manage sales date for reorder items, perform periodic count of inventory in excess of $450,000, offload and move inventory

* Effectively adapt to a constant changing work environment

* Ensure that all company safety and legal procedures are executed properly

* Address customer questions/concerns, assist in other areas of the store as needed

PHOTO TECHNICIAN/HEAD PHOTO SPECIALIST 2002-2009

* Took-in and processed customer orders in a courteous and efficient manner

* Performed routine maintenance and troubleshooting on equipment in the photo lab

* Ensured chemical disposal was in accordance with state and federal guidelines, and proper documentation was stored

CASHIER/FLOOR PERSON 2000-2002

* Rang up customers in a fast, and friendly manner

* Assisted customers with locating items on the shelf, or in the warehouse

AWARDS

Walgreen`s Excellent Customer Service Recognition July 2009

Walgreen`s Excellent Customer Service Recognition January 2010

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