Customer Service Engineer

Gerard Bales

Email: ********@*************.***

Address:

City: Indianapolis

State: IN

Zip: 46229

Country: USA

Phone: 317-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer focused field service engineer with 20 years in the customer service industry. Productive self-starter with a strong work ethic. Proficient knowledge of full product line of server, disk subsystems, and tape archival systems of Oracle / Sun Microsystems.

Educational Background:

High School Dipolma from DeVry Institute of Technology, Columbus OH 1/2001 to 10/1988 (Electronics Engineering)

Job History / Details:

Professional Profile

Customer focused field service engineer with 20 years in the customer service industry. Productive self-starter with a strong work ethic. Proficient knowledge of full product line of server, disk subsystems, and tape archival systems of Oracle / Sun Microsystems.

Qualifications

Solaris 10 Certified

Sparc Processor based servers

AMD / Intel Processor based servers

Hitachi disk subsystems

StorageTek Tape Libraries

LSI controller based disk subsystems

Oracle Exadata based disk subsystems

Oracle / Sun 7000 Series disk arrays

Veritas Volume Manager Software

Solaris Volume Manager Software

Quick learner

Extremely organized

Strong verbal communication

Experience

October 1997 to September 2012

Oracle / Sun Microsystems Columbus, OH / Indianapolis, IN

Field Service Engineer

Provided on site customer service to Oracle's customers in the central Indiana area, responsible for server, disk, and tape product repair and maintenance. I Responsible for managing service requests, scheduling repairs with customers, maintaining accurate parts control systems, providing feedback on service request details, and follow up with customers to verify resolution to their issue. Preformed as a productive team member to consistently achieve very high levels of customer satisfaction. Acted as a mentor to partner field service engineers as needed.

December 1988 to October 1997

Eastman Kodak Columbus, OH

Customer Service Engineer

Responsible for service and maintenance of multiple line of copier products. Delivered customer service for assigned list of accounts and maintained high level of customer satisfaction with Kodak's equipment line. Worked with sales team to help them understand the customer requirements, and help lead to future sale of new equipment. Repaired Apple computers both in homes and school classrooms.

Education

1988 DeVry Institute of Technology Columbus, OH

Bachelor of Science Electronics Engineering

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