Customer Service Management

Yariv Wolok

Ywolok@gmail.com****A Rodman Street Philadelphia PA 19147 Tel: 215-***-****

EDUCATION: TEMPLE UNIVERSITY, Fox School of Business, Philadelphia, PA

Bachelor of Business Administration, Graduation: May 2012

Major: Management Information Systems

Minor: Marketing

Selected Courses:

Marketing Research Financial Management

Information Systems Database Management

Operations Management Data Analytics

EASTERN CENTER FOR ARTS AND TECHNOLOGY, Willow Grove, Pa

Computer Networking Administration, September 2004March 2005

ACTIVITIES & AWARDS:

? Association of Management Information Systems 2011

th

? 6 Man of the Year 2005 - Raised $7,000 for Senior Class

o Organized, hosted, and managed the first ever high school battle of bands

EXPERIENCE:

PINKERTON COMPLIANCE. Tinton Falls, NJ October 2008 - PresentAuditor

? Conducts monthly alcohol compliance checks for Aramark food and beverage services

? Works directly with Aramark Alcohol Compliance officers

DEVNUTS, LLC. Philadelphia, PA March 2010 - December 2010Account Manager

? Developed innovative software and design of and software sales

? Recruitment of prospective new clients

? Worked directly with management team

? Created sales spread sheets for the management team

? Conducted critical analysis of graphic and software project designs in development for

customers

GAMESTOP INC. Warminster, PA April 2008 - March 2009Supervisor

? Monitored daily inventory of video games, game systems, hardware, and accessories

? Calculated daily financial transaction reports

? Provided customer service to customers

? Maintained a key holder position that included opening and closing the store

? Supervised several Gamestop employees

SKILLS & LANGUAGES:

? Language Skills: Hebrew Fluency

? Technical/Programming Skills: Java, SQL, SAP, HTML, VM-Ware, Computer hardware

knowledge

? Design Skills: Dreamweaver, Adobe (Photoshop, Image Ready)

? Project Management Skills: Microsoft Office (Word, PowerPoint, Excel, Access), Windows

(XP,

Vista, 7), Mac OSX, Linux Ubuntu Feisty Fawn

? Networking Skills: Novell Certified 05, Cisco Certified 05, Digital DropboxREFERENCES: Available upon request

Contact this candidate