Customer Service High School

cliftionette Powell

Email: abo3tk@r.postjobfree.com

Address:

City: Chattanooga

State: TN

Zip: 37411

Country: USA

Phone: 423-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Friendly self starter who demonstrates an above average talent for setting and achieving goals with a positive attitude and the desire to succeed.

Educational Background:

High School Dipolma from Chattanooga High School, Chattanooga TN 1/2001 to 6/1980 (General)

High School Dipolma from Chattanooga State Community College, Chattanooga TN 1/2001 to 10/2012

Job History / Details:

Career Overview

Friendly self starter who demonstrates an above average talent for setting and achieving goals with a positive attitude and the desire to succeed.

Core Strengths

Excellent Communication skills

Great listening skills

Dependable

Computer proficient

Strong Organization Skills

Quick learner

Positive attitude

Excellent customer service etiquette

Accomplishments

Met and exceeded monthly quotas on providing accurate information to ensure resolution of product/services complaints and customer satisfaction.

Consistently commended by superiors for resolving volatile customer situations quickly and courteously.

Work Experience

November 2002 to Current

Cigna Chattanooga, TN

Senior Customer Service Represenative

Manage calls effectively and efficiently in a fast-paced call center environment.

Resolved technical problems for customer by asking clear and specific questions in a timely manner.

Built customer loyalty by placing follow-up calls on reported claims or provider issues

September 1996 to November 2002

Plasma Alliance (ZLB) Chattanooga, TN

Quality Assurance Clerk

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Updated patient accounts and information on a daily basis.

Trained new employees on multiple medical billing programs and data entry software.

Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.

Provided efficient customer service to clients.

January 1993 to December 1995

Ostein Temporary Agency Chattanooga, TN

Data Entry Clerk

Keyed and verified order entry of various documents in a computerize system for accuracy

Educational Background

1980 Chattanooga High School Chattanooga, TN

High School Diploma General

1995 Chattanooga State Community College Chattanooga, TN

did not graduate Legal Court Reporter

Continuing education in court reporting as well as being a legal assistant

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