Administrative Assistant Sales

Charice Cusack

Email: ********@************.***

Address:

City: Forest Hills

State: NY

Zip: 11375

Country: USA

Phone: 718-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced professional with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Educational Background:

High School Dipolma from SUNY Binghamton, Vestal NY 1/2001 to 5/2005 (English)

Job History / Details:

Professional Summary

Experienced professional with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Core Qualifications

Team liaison

Project Coordination

Client Relations

Quick learner

Goal-oriented

People-oriented

Effective team player

Team building expertise

Approachable

Flexible

Internet savvy

Microsoft Office

Data management

Reports generation and analysis

Process implementation

Client assessment and analysis

Contract negotiation/review/drafting

MS Office proficient

Proficiency with CRM systems

Experience

May 2011 to June 2012

American Society of Mechanical Engineers New York, New York

Administrative Assistant

Maintain database for 50 ASME Quality Assurance Auditors for monthly assignments in over 70 countries.

Connect with over 100 companies globally to provide details for audits.

Assist the Audit Manager with organizing monthly reports for auditors.

Participate in weekly process meetings to provide input on improvements to ASME's automated database.

January 2010 to June 2010

Practising Law Institute New York, NY

Marketing Project Planner

Reviewed and provided comments on the accuracy of monthly invoices and took necessary steps to remedy any deficiencies.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Developed spreadsheets to track marketing initiatives and revenue.

January 2007 to January 2010

Practising Law Institute

Senior Account Representative

Targeted enterprise membership growth within PLI's 60 top tier firms by providing customer education, support and relevant client service.

Trained colleagues and temporary staff on systems, customer communication and reporting processes.

Coordinated receptions, luncheons, and departmental trainings, working with outside vendors and department heads.

Monitored customer preferences to determine focus of sales efforts.

Trained all incoming sales team members on administration and contract systems

Shared product knowledge with customers while making personal recommendations.

Built relationships with customers to establish long-term business growth.

Served as liaison between customers and various departments.

Referred unresolved customer grievances to designated departments for further investigation.

Worked as a team member to give the highest level of service to customers.

Identified prospective customers using lead generating methods.

Retained and ensured proper handling and care of 500 existing client accounts.

Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.

Maintained and organized a customer database of over 10,000 clients nationwide.

Developed promotional materials to optimize client/company relationship

Coordinated all team building functions for team of 30 employees.

Co-Developed and implemented an automated system for roster maintenance which resulted in increased department efficiency and productivity.

January 2007 to January 2010

Practising Law Institute New York, NY

Project Coordinator

Directed and coordinated the production, processing, distribution and marketing activities of PLI's customized training programs

Partnered successfully with marketing, IT & Continuing Legal Education (CLE) departments, to produce 20 customized legal training programs

Ensured that all marketing and CLE guidelines were followed.

Made sure that programs were produced on time and are of good quality.

Collected, monitored and disseminated marketing information to both client and sales team

Partnered with IT to oversee the production process and coordinate the production schedule.

Reviewed, weekly, processing schedules and production orders concerning talent and program requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.

Liaised between clients and CLE, Marketing & Production department to design new product.

June 2005 to January 2007

Practising Law Insitute New York, NY

Administrative Assistant

Preserved and maintained rosters of 250 member firms by providing second-tier customer support for administrative, technical issues, accounting discrepancies, registration requests, and contract questions.

Supported Director of sales through calender management, email proxy box and collateral preparation for meetings.

Promptly resolved all customer requests, questions and complaints.

Education

2005 SUNY Binghamton Vestal, New York

B.A English

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