Customer Service High School
Resume:
Franklin Fernandes
Email: ********@**********.***
Address:
City: Cumberland
State: RI
Zip: 02864
Country: USA
Phone: 401-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Performance-driven, skilled in creating and leading successful product launches, promotions and development.Business-savvy with over seven years experience directing a team towards increased revenues and success. Enthusiastic and dedicated employee with high integrity, strong work ethic and great leadership skills.
Educational Background:
High School Dipolma from USAF, Chicopee MA 1/2001 to 4/2012 (Medical Logistics)
High School Dipolma from Cumberland High School, Chicopee MA 1/2001 to 10/2012
High School Dipolma from CCRI, Chicopee MA 1/2001 to 10/2012
Job History / Details:
Career Focus
Performance-driven, skilled in creating and leading successful product launches, promotions and development.Business-savvy with over seven years experience directing a team towards increased revenues and success.Enthusiastic and dedicated employee with high integrity, strong work ethic and great leadership skills.
Summary of Skills
Ability to learn quickly and multi-task
Work well in groups, outgoing
Knowledgeable in Microsoft Office, Excel, Power Point.
Competitive and self-motivated, enthusiastic
creative and analytical
Professional Experience
May 2011 to Current
BNY Mellon Westborough, Ma
Asset Servicing
Ensured that clients accounts are being prepped and directed to the correct department so it may be integrated into the system correctly.( was trained on many different accounts ex. PSS, Blackrock 529, Virtus, Eaton Vance, Delaware,ING and Wrap clients)
Also initiated in organizing the box room and prepared the boxes to be shipped out and documented.
Scanned Cash items into the system and also Accountable envelopes
August 2006 to April 2012
USAF Chicopee, Ma,
USAFR (Air Force Reserve)
Gained essential knowledge of Medical Logistics.Worked independently and as part of a team to achieve our mission and goals to help our unit. Planned and executed WRM items to be shipped out to Andrew AFB in Washington .
Achieved Staff Sergeant in rankings and had Airman under my supervision
September 2008 to September 2009
Puma Foxboro, Ma
Sales Associate
Documented all customer inquiries and comments thoroughly and efficiently.
Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
Recommended and helped customers select merchandise based on their needs.
Received and processed cash and credit payments for in-store purchases.
Was in training to become Assistant Manager
Education
2006 USAF Wichita Falls, TX
Certificate Medical Logistics
2003 Cumberland High School Cumberland, RI
High School Diploma College Prep
CCRI Lincoln, RI
Business
Professional Affiliations
Will be furnished upon request
Candidate Resume - Jon Robinson
Contact Information -
Email: ********@**************.***
Address:
City: San Antonio
State: TX
Zip: 78239
Country: USA
Phone: 210-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. 13 years experience serving dinner guests at upscale restaurants. 15 total years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders. Outgoing enthusiastic floor general offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Efficient with strong interpersonal and coaching skills. Prior work in busy hotels and find-dining restaurants.
Educational Background:
High School Dipolma from East Texas State University, Commerce TX 1/2001 to 6/1999 (Music Theory)
Job History / Details:
Summary
Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. 13 years experience serving dinner guests at upscale restaurants.
15 total years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders.
Outgoing enthusiastic floor general offering extensive knowledge of hospitality etiquette, food preparation and superior customer service.
Efficient with strong interpersonal and coaching skills. Prior work in busy hotels and find-dining restaurants.
Highlights
ServSafe certification
Point of Sale (POS) system operation
Works well under pressure
Thrives in fast-paced environment
Extensive hospitality background
Exceptional interpersonal skills
Trained in liquor, wine and food service
Courteous, professional demeanor
High energy
Accomplishments
Consistently rated "excellent" in feedback from customer surveys regarding server friendliness, promptness and attentiveness.
Experience
10/15/2012 12:00:00 AM
Razzoo's Ft. Worth, TX
Head Wait
Assisted guests with making menu choices in an informative and helpful fashion.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
10/15/2012 12:00:00 AM
Hard Rock Cafe San Antonio, Tx
Server/Expo
Consistently provided professional, friendly and engaging service.
Assertively upsold alcoholic beverages, appetizers and desserts.
Promoted and endorsed the company to bring in new business.
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
10/15/2012 12:00:00 AM
Shadows Cocktails and Bar San Antonio, Tx
Bartender
Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
Routinely checked identification of patrons purchasing alcoholic beverages.
Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors.
Effectively handled customer complaints and special requests.
10/15/2012 12:00:00 AM
Sin Bar/Boardners Los Angeles, CA
Cocktail server / Bartender
Routinely checked identification of patrons purchasing alcoholic beverages.
Maintained a consistent, regular attendance record.
Provided prompt, efficient, friendly, and quality service at all times.
Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
Education
99 East Texas State University Commerce, TX
Bachelor of Arts Music Theory
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