Customer Service Active Directory

Compatible with all browsers @ (**** x *** or higher).

Scott A. Edholm

**** **** ***** ****** **** Phone: Request

Denver, CO 80237-2921 Mobile Phone: Request

e-mail: *****@*********.***

Network & Systems Engineer / Systems Integration Consultant

Proven Technical Expertise in a Career Spanning 15+ Years

Experience with PC hardware and software installation and configuration of Desktops,

Laptops, and Servers (Windows95 through Windows7, Linux and Macintosh operating systems).

Experience with Microsoft Server Environment (NT through 2008 Server, Terminal

Services/RDP, Active Directory, IIS, SQL, and Exchange Server 5.5 through 2007) & Citrix

and VMWare knowledge/experience.

Experience with installation and configuration of network cabling, wireless networks,

hubs/switches, firewalls, and routers (Cisco, 3Com, Lucent, iPrism, NetScreen/Juniper, and

SonicWall).

Possess comprehensive diagnostic skills for recognizing and troubleshooting problems with

network cabling and hardware, as well as computer software and hardware. Also help desk

and customer service experience.

Committed to patient, observant, and personable interaction with users and their needs.

On call for clients 24 Hours a Day / Seven Days a Week.

In-depth knowledge of Microsoft Office (95 through 2010), Blackberry's, iPhones, Droids,

and Tablets.

Knowledge of HTML and Internet applications (Apache, IIS, WWW, FTP, Mail, Telnet).

Knowledge of TCP/IP protocol suite, along with PPTP protocols and VPN/IPSec Tunnels.

Experience with Sarbanes-Oxley IT Audit procedures.Professional Experience

Systems EngineerOptimum Networking, Inc., March 2005 - Present

Provide the designing, implementing and maintenance of customer's PC network and

infrastructure needs. Work with internal management and outside vendors to implement

solutions. Provide solutions to clients ranging from desktop support to LAN/WAN

connectivity, Network/Systems administration with Active Directory management (GPO and OU

optimization), IT Audits and SOX Compliance, Remote Desktop Services, Server

virtualization, security, workflow automation, and VPN's. Hardware and software solutions

implemented using HP Servers, Microsoft Terminal/Remote Desktop Services and Citrix

Server/Thin Client solutions along with SonicWall and Juniper Firewalls. Develop solutions

to provide the highest levels attainable for Backup and Disaster Recovery along with the

prevention of Spyware and Malware and Viruses into customer's networks using products from

AVG, Postini, Cloudmark, GFI, iPrism, WebSense, Symantec, TrendMicro. Clientele all along

the Front Range ranging from Financial, Real Estate, Construction, Government, Oil & Gas,

Travel, Technology, and Manufacturing industries.

Network EngineerComputer Concepts, Inc., July 2003 - February 2005

Responsible for the management of daily operations of a national Hosting Center in a

switched network environment consisting of Windows 2000/2003 Terminal Servers and Citrix

MetaFrame Servers running on multiple VLANs and Subnets. Setup VLANs for hosted customers

using Cisco 2950 and Cisco 3550 Layer3 switches. Establish security for hosted customers

using Group Policies in Active Directory Services along with ACL s on Cisco Switches.

Established connectivity to remote locations via Point-to-Point and Frame Relay circuits

using Cisco 1600 through 2600 series Routers and VPN/IPSec Tunnels using SonicWALL, Cisco,

and NetScreen Firewalls and VPN Hardware. Host Mail for customers using Microsoft Exchange

Server and IPSwitch iMail Servers. Maintained DNS records and routing tables for both

hosted and non-hosted customers. Performed enterprise wide backup using Retrospect and

Veritas products, along with virus/SPAM protection using Symantec and TrendMicro products.

Systems Integration ConsultantVirtual Dynamics, September 1996 - February 2003

Developed and implemented solutions to clients ranging from desktop support to LAN/WAN

connectivity, RAS, security, and VPN s using Cisco 1600 through 2600 series Routers and

Microsoft NT/2000 based technologies. Provided Internet connectivity for clients via T-1,

DSL, and ISDN circuits, as well as Dial-Up connections. Provided workstation,

laptop/wireless, and server solutions, using Gateway, Sony, Compaq, and Dell products.

Provided E- mail solutions by installing Microsoft Exchange servers at client sites, or

hosting mail on our own Exchange server with access via RPC, POP3/IMAP4, or Outlook WEB

Access (segregated in Active Directory via separate OU s). Also provide Telephony

solutions using Artisoft TeleVantage. Provided consultation to clients in Novell to

Windows NT migrations. Provide backup and disaster recovery solutions using Veritas Backup

Exec. Catered heavily to clients in the Financial/Real Estate, Government, Oil & Gas,

Travel, Manufacturing, and Technology industries. Provided Security and VPN s using Cisco

Pix and Sonicwall firewall products; along with Anti-Virus Solutions from Symantec and

TrendMicro.

NT Systems AdministratorNew Era of Networks, January 1997 - March 1998

Responsible for the administration of a 400 user international multiple Windows NT server

based network. Installed and configured NT 4 Servers, Workstations, and Windows 95 PCs.

Assisted UNIX System Administrators in daily tasks as well. Architected the migration from

MSMail to Exchange for the organization. My duties also included the testing and

evaluation of software, along with providing end user training and support. I also

installed and configured modem pools (using RAS) on servers. Duties also included the

planning and coordination of routinesystem backups on all servers as part of the

maintenance and inventory for asset management and disaster recovery.

Network Systems AdministratorHanifen, Imhoff Inc., September 1995 - December 1996

Responsible for the administration of a 250 user Windows NT network running Compaq

ProLiant Servers, as well as the installation and configuration of Windows95 and Windows

NT workstations. Architected the migration from a Novell based network to an NT based

network. Responsible for the installation and configuration of: Intranet, SNA and Exchange

servers. Duties also included the testing and evaluation of software. Provided end user

training and support, along with installing and configuring modem pools (using RAS) and

fax services on servers. Responsible for planning and coordinating routine system backups

on all servers (NT and Novell). Maintained inventory of PCs, Servers, and peripherals for

asset management and disaster recovery.

PC Systems AnalystHughes Aircraft, May 1994 - September 1995

Responsible for building, repairing, and maintaining IBM compatible PCs for 350 users.

Provided end user support and training and helped establish a help desk. I also tested and

evaluated software along with installing and configuring MS-DOS and Windows based

software. Worked close with the Novell Administrator on a daily basis. I also provided

assistance to Network and Telecommunications administrators.

Certifications/Education

Certified SonicWALL Security Administrator in July 2004

HIPAA Training and Certification at University of Colorado Health Sciences Center in May

2003

Completing a Bachelors degree and studying for CCNA Certification

Professional Memberships

Member of Denver chapter of Rocky Mountain Windows Technology Users Group (RMWTUG).

Last Revised: 24 January 2012

Designed by: Scott A. Edholm

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