Customer Service Representative

Leatrice Williams

Email: ********@*********.***

Address:

City: New Haven

State: CT

Zip: 06511

Country: USA

Phone: 203-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Friendly Customer Service Representative with over five years experience working in diverse customer service environments.

Educational Background:

High School Dipolma from Hill Regional Career High School, New Haven CT 1/2001 to 6/2005 (Nursing)

High School Dipolma from Morris County Community College, New Haven CT 1/2001 to 10/2012

Job History / Details:

Summary

Friendly Customer Service Representative with over five years experience working in diverse customer service environments.

Highlights

Exceptional customer service

Proficient with handling large sums of money

Sales expertise

Strong sense of banking ethics

Fast learner

Conflict resolution

Savvy relationship-builder

Goal-oriented

Reliable

Excellent oral and written communication skills

Sharp problem solver

Energetic work attitude

Accomplishments

Promoted to Customer Service Representative based on superior performance.

Consistently received positive feedback from customers and created repeat business by developing long-term relationships.

Completed several on the job training courses, including Resolving Problems, Business Communications, and Essential Skills of a Supervisor. Many training classes taught by Rutgers University.

Earned rewards for exceeding goals.

Experience

June 2012 to Current

Inner City Newspaper New Haven, Connecticut

Sales Executive

Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.

Retained and ensured proper handling and care of existing client accounts.

Recommended and helped customers select merchandise based on their needs.

Wrote sales slips and sales contracts.

Built relationships with customers and the community to promote long-term business growth.

Worked as a team member to give the highest level of service to customers.

Interacted with community during events to spread awareness of newspaper.

April 2011 to June 2012

Nothing But Love Childcare Center Hamden, Connecticut

Childcare Provider

Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.

Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.

December 2009 to April 2011

Peapack Gladstone Bank Mendham, New Jersey

Customer Service Representative/ Teller

Promptly responded to inquiries and requests from customers to guarantee customer satisfaction and achieve team sales goals.

Greeted customers entering the branch to ascertain what each customer wanted or needed.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Processed transactions accurately based on established banking procedures.

Earned management trust by serving as key holder, responsibly opening and/ or closing bank.

Opened new customer accounts, including checking, savings and lines of credit.

Balanced daily cash deposits and bank vault inventory.

Continued education on current banking products and services.

July 2006 to December 2009

Peapack Gladstone Bank Mendham, New Jersey

Teller

Executed customer transactions, including deposits, withdrawals, money orders and checks.

Rapidly and efficiently prepared customer and ATM cash and change orders.

Adhered to bank security and audit procedures.

Maintained confidentiality of bank records and client information.

Education

2005 Hill Regional Career High School New Haven, Connecticut

HS Diploma

Morris County Community College Randolph, New Jersey

Not yet completed Nursing

Contact this candidate