Customer Service Manager
Resume:
A note about this resume
Michael DeMars
Sauk Rapids, MN 56379
****.******@*****.******.***********.***
Work Experience:
Dynamic Computers,inc - Freelance Computer Support Specilist /Web developer and design.
Web Page Development and design
Operating system installations Linux and Windows. Virus, malware and spyware removals
Server, Desktop, Laptop hardware repair.
Software installation, maintenance and upgrades.
Installing and integrating networks over the Internet and Intranets. Wireless installs
and security.
Providing phone, remote logon, or on-site instruction or trouble shooting regarding usage
of any system or software installed on a clients system.
2007-CurrentIBM ContractedLead Support Technician
Supervised teams of technicians.
Server and Desktop support, Network Backup, restores, and software installations
Point of Sales upgrading and replacement of servers, register-workstations, credit card,
and bar scanners.
Network troubleshooting, router/switch replacements
Windows server migration, WDS Image upgrades
2008-2012
Encore Capital: Midland Credit Management
Account Manager Collections
Customer Service
Arbitration Account Manager
Negotiation, mediation and Financial advising skills
Situational self-leadership skills certification
2004-2008J.C. Christiansen and Associates
Professional Debt Collector
Skip Tracing- database and internet information gathering
Financial advising and data entry
2011-Current
Midwest Outdoors Unlimited
Maintain Website
Impliment Website Shopping Cart
2001-2004Tri County Humane Society - Volunteer computer support technician
Computer hardware and software service work
Computer consulting and training of staff
Education:
St. Cloud Technical College (Automotives) (1990- 1992)
Emphasis in fuel injection, electronics and computer controlled emissions.
St. Cloud Technical College (Network Administration) (2010- 2012)
St. Cloud State University B.S. Degree (Biology) Graduation: August 2001
Emphasis in Ecology and Natural Resources
St. Cloud State University M.S. Degree (Computer science) Anticipated Graduation 2015
Emphasizing on Network Security and UNIX
Certificates:
Comp TIA A+ certification (March 2006)
Network+ certification (May 2006)
Dell Certifications
Foundation 2010 Portables 4/26/2012
Foundation 2010 Desktops 4/26/2012
447 Point of Sale Product Certification 6/2/2008
781 Foundation 2008 Portables 6/1/2008
722 Trusted Advisor for Field Service 5/26/2008
685 DMS (NON_DSP) Client Softskills - Certification 5/26/2008
709 DSP Client On-Site Troubleshooting w/Power Tester Certification 5/26/2008
640 DSP - Customer Experience V.2.5 Certification 5/26/2008
783 Foundation 2008 Desktop 5/25/2008
523 Dell ESD - Certification 4/11/2008
Computer Skills:
Most experience in DOS, Windows 95, 98, 2000, XP,7, server 2000-2008, Redhat Linux,
Debian, Ubuntu, and FreeBSD UNIX
Networking:
General: Wireless and hardwire installs, configuring routers switches and hubs.
Windows related: Windows workgroups and domains, active directory, User and Group Policy,
unix services,
DNS server, DHCP server, IIS web servers, WDS-RIS servers, sysprep
UNIX related: Nis, nfs, samba, ssh, ftp,DNS servers, dedicated firewalls, Apache web
server
Programming: Linux shell scripting, HTML, PHP,
Software:
Graphics: Adobe photoshop elements, Dreamweaver suite, Gimp Image editor, Frontpage, NVU
html editor
Mapping: Aerial Mapping programs: (ARC), gps and gis mapping
Office: Microsoft Office, Openoffice, Lotus, Abi Word, and Claris works
Utility diagnostic tools: partition magic, ghost, disk image, tuff test, memtest and
various UNIX tools, winSCP
Others: Cricket graph, SPSS, Minitab, SAS, Prostats, VMware, Artiva and CRS collections
software, Asterisk: open source pbx & Telephony platformVolunteer Experience and clubs:
Midwest Outdoors Unlimited
St. Cloud Area Linux Users Group (SCALUG)
Completed contracts, jobs, and notable projects list.2008
Best Buy
12 signature pad replacement
Facilitation of network software install and update
Install of 3 computer speakers
Big Lots
Ups replacement
Server replacement
Signature pad and bar scanner replacement
8-20-2008
Gap Department Store
PC Server replacement.
System Configuration, restoring data from network back up.
Testing of server, bar scanners, and Registers.
10-22-2008 Walmart (Sauk Center MN, Little Falls MN and Pine City MN)
Replacement of NCR counter kiosk with HP kiosk.
Network install of operating system and applications.
10-28-2008 Best buy Health Check
replacement of video card in kiosk for moniter display rack.
Hardware Check on registers, kiosks and work stations.
11-24-2008 Limited Too Justice Department store
Installation of store server Ibm system V, printer, DSL modem and bar scanner.
Installation of 2 front registers, recipt printers, and bar scanners.
installation of 2 netgear switches
Network trouble shooting, problems with DSL data line. (qwest turned dsl off)
network install of Operating system, Database, and Application updates
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