Customer Service Manager

Mario Reed

Email: ********@*********.***

Address:

City: Danville

State: IL

Zip: 61832

Country: USA

Phone: 843-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated customer service manager with over 15 years of experience in "restaurant management, retail and food service" settings. Consistently achieved record high customer satisfaction rankings, improvements to the bottom line and turnaround of nonperforming operations. Respected builder and leader of customer focused teams; instilled and shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by and ensure the execution of all safety, security, quality, and facility operations policies.

Educational Background:

High School Dipolma from Danville Area Community College, Danville IL 1/2001 to 6/1993 (General)

High School Dipolma from Danville Area Community College, Danville IL 1/2001 to 10/2012

High School Dipolma from Papa Murphy's, Danville IL 1/2001 to 10/2012

High School Dipolma from Papa John's, Danville IL 1/2001 to 10/2012

Job History / Details:

Executive Summary

Dedicated customer service manager with over 15 years of experience in "restaurant management, retail and food service" settings. Consistently achieved record high customer satisfaction rankings, improvements to the bottom line and turnaround of nonperforming operations.

Respected builder and leader of customer focused teams; instilled and shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality, and facility operations policies.

Core Qualifications

Customer Service Management

Complaint Handling and Resolution

Retail Operations Management

Inventory Management

Invoice Processing and Order Fulfillment

Customer Satisfaction Enhancement

Front End Supervision

Sales and Margin Improvement

Team Building & Facility Training

Cost Reduction Strategy Compliance

Professional Experience

July 2007 to Current

DREDDCO Marketing, D.R. Computer Sales & Service, The JUKE Danville, Il

Owner

Began my marketing company from my home in 2007, seeing an opportunity to help the community with the skills I acquired through my experience and education in the management and marketing fields. Foster an environment in which guests of small businesses enjoy high levels of service and employees are motivated to deliver their abilities top performance. Help them manage their front end operations to ensure friendly and efficient transactions and return business, building growth.

I started D.R. Computer Sales & Service and The JUKE Video Game and Internet Lounge when my wife completed her degree in computer electronics. The JUKE mostly came about due to the resources we had available, extra unused space and equipment, and a community need in our area at the time.

June 2007 to December 2010

Papa Murphy's Pizza Danville, Il

Store Manager

Hired into a corporate manager position to recruit, train, and supervise 20 customer service reps, day prep crew, shift leaders, assistant managers, and SMIT. Develop an environment in which service and quality of product were maintained as key and culture. Customers enjoyed a high energy, great service environment, where the employees genuinely seemed to want to provide it. I balanced day to day operations, daily, weekly, and monthly paperwork goals. Other tasks are as follows but not limited to scheduling, ordering, and payroll processing.

February 1996 to June 2007

Papa John's Pizza Danville, Il

Delivery Driver to Training Store Manager

I began as a delivery driver and was advanced to increasingly more responsible positions. Promoted to the management role with my developed insight for the full service pizza delivery chain. Directed 18 employees, managed P&Ls, sales and sale building, inventory management, merchandising, marketing, and cost control. I maintained high standards in sanitation, safety, and complied with regulation guidelines.

Selected Contributions:

Transformed a failing operation that was posting regular, poor food service scores to nothing less than 94 percentage

Received awards for the highest sales percent increase out of 16 stores for 2006.

Education

1993 Danville Area Community College Danville, Il

GED General

Danville Area Community College Danville, Il

Associate of Science Business Marketing & Mid-Level Management

Educated in marketing, management, business law 1&2, business math, windows xp, vista, and 7, microsoft word, exel, and powerpoint. Regrettably I was unable to finish with family and career choices but plan to still complete someday just because and feel what I have attained along with career experience has suit me well in my career and life progression.

Papa Murphy's Vancouver, Wa

Professional Training

Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, staff training, performance assessments, and food safety(ServSafe), with certificates.

Papa John's Champaign, Il

Professional Training

Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, staff training, performance assessments, and food safety(ServSafe), with certificates.

Affiliations

New Jeruselum Church of God and Christ

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