Customer Service Technician
Resume:
Erica McClure
Email: ********@************.***
Address:
City: Plano
State: TX
Zip: 75074
Country: USA
Phone: 214-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Meticulous veterinary Technician, excellent at juggling multiple tasks and working under pressure. Skilled in dental cleaning, setting IV catheters,Intubating, drawing blood with 10 years experience in the animal care industry. Familiar with Idexx, Abaxis, and Heska. Extensive knowledge in client education regarding vaccinations, spaying/neutering, dentals, heart worm testing and prevention. Proficient knowledge in animal diseases, medications, and behaviors. Major strengths include excellent communication and sales skills, as wells as supervisory skills, including mentoring and leading teams. In addition to having a natural love for animals, I possess strong problem solving and decision making skills, as well as the ability to communicate effectively and work in a team; I also have the ability to multi-task in order to complete all of the necessary responsibilities.
Educational Background:
High School Dipolma from Crowley High, LA 1/2001 to 5/2001 (BAsic)
High School Dipolma from South Louisiana Community College, LA 1/2001 to 10/2012
Job History / Details:
Summary
Meticulous veterinary Technician, excellent at juggling multiple tasks and working under pressure. Skilled in dental cleaning, setting IV catheters,Intubating, drawing blood with 10 years experience in the animal care industry. Familiar with Idexx, Abaxis, and Heska. Extensive knowledge in client education regarding vaccinations, spaying/neutering, dentals, heart worm testing and prevention. Proficient knowledge in animal diseases, medications, and behaviors.
Major strengths include excellent communication and sales skills, as wells as supervisory skills, including mentoring and leading teams.
In addition to having a natural love for animals, I possess strong problem solving and decision making skills, as well as the ability to communicate effectively and work in a team; I also have the ability to multi-task in order to complete all of the necessary responsibilities.
Highlights
Quality control
Veterinary injection and suction units
X-ray equipment
Recording and charting procedures
integrative medicine
Setting Iv catheters and intubation
Canine Psychology
Urine analysis equipment
Animal grooming tools
Nutritional and dietary analysis
Use of muzzles and restraints
Shelter management
Experience
June 2012 to Current
East Plano Animal Hospital Plano, Texas
Veterinary Technician
Assist veterinarians in examining animals.
Setting IV catheters, and intubating
Administer medication, immunizations, and blood plasma to animals.
Administer anesthetics during surgery and monitored effects.
Monitor animals' recovering from surgery and notified veterinarians of any changes.
Performed routine laboratory and diagnostic tests, such as CBC, chemistry, electrolyte, running PCV, and Total Protein, and urinalysis. .
Operate diagnostic equipment such as radiographic and ultrasound equipment and interpreted the resulting images.
Prepare surgical equipment and passed instruments and materials to veterinarians during surgical procedures.
Restrain animals during veterinary procedures.
Sterilize instruments and equipment for necessary procedures.
Examine animals to detect and determine the nature of diseases or injuries.
Define techniques and coach owners how to modify aggressive behavior, inappropriate urination and separation anxiety.
Inoculate animals against various diseases such as rabies and distemper.
Advise animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options.
Perform euthanization for injured or sick animals following consultation with owners or per veterinary standards.
Bathe, trimmed and provided other grooming services for domestic pets.
Groom dogs and cats by utlizing tools including blades, brushes, combs, shedding aids, de-matting tools, sheers, nail clippers.
Achieve detailed grooming including eye care, cleaning wrinkles and dental care.
Adhere to high standards of safety, cleanliness and professionalism.
December 2011 to October 2012
Emergency Animal Hospital of collin County Plano, Texas
Veterinary Technician
Administered anesthetics during surgery and monitored effects.
Administered medication, immunizations, and blood plasma to animals.
Setting Iv catheters, and intubating
Assisted veterinarians in examining animals.
Monitored animals' recovering from surgery and notified veterinarians of any changes.
Performed routine laboratory and diagnostic tests, such as CBC, chemistry, electrolyte, running PCV, and Total Protein, and urinalysis.
Prepared surgical equipment and passed instruments and materials to veterinarians during surgical procedures.
Sterilized instruments and equipment for necessary procedures.
Provided emergency first aid to animals as needed.
Restrained animals during veterinary procedures.
Examined animals to detect and determine the nature of diseases or injuries.
Collected body tissue, feces, blood, urine or other body fluids for examination and analysis.
Operated diagnostic equipment such as radiographic and ultrasound equipment and interpreted the resulting images.
January 2012 to July 2012
Lancer's Square Animal Clinic Plano, Texas
Veterinary Technician
Administered anesthetics during surgery and monitored effects.
Administered medication, immunizations, and blood plasma to animals.
Assisted veterinarians in examining animals.
Cleaned kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities.
Monitored animals' recovering from surgery and notified veterinarians of any changes.
Performed routine laboratory and diagnostic tests, such as CBC, chemistry, electrolyte, running PCV, and Total Protein, and urinalysis.
Prepared surgical equipment and passed instruments and materials to veterinarians during surgical procedures.
Restrained animals during veterinary procedures.
Administering medications, and filling prescriptions
Inoculated animals against various diseases such as rabies and distemper.
Collected body tissue, feces, blood, urine or other body fluids for examination and analysis.
Performed euthanization for injured or sick animals following consultation with owners or per veterinary standards.
Operated diagnostic equipment such as radiographic and ultrasound equipment and interpreted the resulting images.
March 2011 to October 2011
City of Plano Animal Services Plano, Texas
Animal Care Technician
Define techniques and coach owners how to modify aggressive behavior, inappropriate urination and separation anxiety.
Inoculated animals against various diseases such as rabies and distemper.
Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options.
Performed euthanization for injured or sick animals following consultation with owners or per veterinary standards.Performed euthanization for injured or sick animals following consultation with owners or per veterinary standards.
Developed dietary and nutritional plans to reach optimal weight, stimulate healing and increase quality of life.
Corrected problem behaviors through understanding of Pack Dynamics, Canine Psychology and Positive Reward Based Training.
Trained and socialized puppies including housetraining and ending destructive behaviors.Trained and socialized puppies including housetraining and ending destructive behaviors.
Educated community in responsible pet ownership and wildlife care.
Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
Responded to calls and investigated reports on animal cruelty.
Ensured public safety and upholding state and regional laws by working with local health departments, police and other law enforcement agencies.Ensured public safety and upholding state and regional laws by working with local health departments, police and other law enforcement agencies.
Managed shelter for animals and arranging for adoption or euthanasia of confiscated animals.
Adhered to high standards of safety, cleanliness and professionalism.
Educated the public about diseases that can be spread from animals to humans.
April 2009 to April 2011
City of Fort Worth Animal Care and Control Fort Worth, Texas
Animal care Technician
Educated the public about diseases that can be spread from animals to humans.
Adhered to high standards of safety, cleanliness and professionalism.
Cleaned kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities.
Managed shelter for animals and arranging for adoption or euthanasia of confiscated animals.
Ensured public safety and upholding state and regional laws by working with local health departments, police and other law enforcement agencies.Ensured public safety and upholding state and regional laws by working with local health departments, police and other law enforcement agencies.
Responded to calls and investigated reports on animal cruelty.
Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
Educated community in responsible pet ownership and wildlife care.
Trained and socialized puppies including housetraining and ending destructive behaviors.
Corrected problem behaviors through understanding of Pack Dynamics, Canine Psychology and Positive Reward Based Training.
Performed euthanization for injured or sick animals following consultation with owners or per veterinary standards.
Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options.
Inoculated animals against various diseases such as rabies and distemper.
Define techniques and coach owners how to modify aggressive behavior, inappropriate urination and separation anxiety.
Sterilized instruments and equipment for necessary procedures.
Prepared surgical equipment and passed instruments and materials to veterinarians during surgical procedures.
Provided emergency first aid to animals as needed.
Monitored animals' recovering from surgery and notified veterinarians of any changes.
Assisted veterinarians in examining animals.
Administered anesthetics during surgery and monitored effects.
Relieved boredom and stress of living in a shelter environment by walking, playing and tending to dogs. Recorded activity and noted any unusually behavior or medical issues.
February 2004 to April 2009
Humane Society of North Texas Fort Worth, Texas
Animal Health and Treatment/Reception and admitting/Adoption Councilor/ exotics
Relieved boredom and stress of living in a shelter environment by walking, playing and tending to dogs. Recorded activity and noted any unusually behavior or medical issues.
Assisted veterinarians in examining animals.
Cleaned kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities.
Monitored animals' recovering from surgery and notified veterinarians of any changes.
Performed routine laboratory and diagnostic tests, such as heart worm tests, feline combo tests, and routine testing for parasites.
Prepared surgical equipment and passed instruments and materials to veterinarians during surgical procedures.
Provided emergency first aid to animals as needed.
Sterilized instruments and equipment for necessary procedures.
Examined animals to detect and determine the nature of diseases or injuries.
Inoculated animals against various diseases such as rabies and distemper.
Advised animal owners regarding sanitary measures, feeding, general care, medical conditions.
Performed euthanization for injured or sick animals following consultation with owners or per veterinary standards.
Corrected problem behaviors through understanding of Pack Dynamics, Canine Psychology and Positive Reward Based Training.
Trained and socialized puppies including housetraining and ending destructive behaviors.
Educated community in responsible pet ownership and wildlife care.
Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
Ensured public safety and upholding state and regional laws by working with local health departments, police and other law enforcement agencies.
Managed shelter for animals and arranging for adoption or euthanasia of confiscated animals.
Adhered to high standards of safety, cleanliness and professionalism.
Educated the public about diseases that can be spread from animals to humans.
May 2002 to February 2004
Bayou Ranch and Animal Hospital Crowley, Louisiana
Veterinary Assistant
Relieved boredom and stress of living in a shelter environment by walking, playing and tending to dogs. Recorded activity and noted any unusualy behavior or medical issues.
Administered anesthetics during surgery and monitored effects.
Assisted veterinarians in examining animals.
Cleaned kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities.
Restrained animals during veterinary procedures.
Sterilized instruments and equipment for necessary procedures.
Educated community in responsible pet ownership and wildlife care.
Quickly responded to and resolved all customer service issues in a timely manner.
Ordered supplies, obtained pricing and quotes, prepared purchase requests and maintained an organized expense log.
Managed specimen sample handling, receiving, storage and inventory.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Greeted clients entering the clinic to ascertain what each customer wanted or needed.
Trained new employees by providing knowledge of specific tasks and policies.
Handled daily heavy flow of paperwork, invoicing, and shipping.
Processed daily invoices and billed renewed invoices to clients.Stocked and rotated inventory regularly.
Logged daily shipped and received orders.
Education
1993 Crowley High Crowley, Louisiana
GED BAsic
South Louisiana Community College Lafayette, Louisiana
Social and Behavioral Science
Contact this candidate