Management Customer Service

Richard Fletcher

Email: *********@********.***

Address: *** * ***** **

City: Palatine

State: IL

Zip: 60067

Country: USA

Phone: 224-***-****

Skill Level: Experienced

Salary Range: 40

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

Summary of Qualifications

Analytical, versatile, and disciplined management professional with an exemplary career in the areas of administrative and project management in diverse industries. An exemplary track record of success cultivated by an impassioned work ethic indicates future performance excellence.

aa Proven skills in streamlining procedures and increasing department efficiency through establishing objectives, determining priorities, effective time management, and fostering cross-functional relationships. Respected team leader with the innate ability to inspire confidence and communicate at all levels.

aa Talented and experienced administrative manager with expertise in analyzing and redesigning business processes to strategically focus on critical business functions.

aa Solid understanding of management disciplines, organizational design, training and development, performance management, business operations, and management principles.

aa Exceptional organization skills combined with the ability to manage time and multitask to accomplish a wide variety of conflicting priorities for a full range of administrative projects.

aa Skilled in the analysis and development of administrative operations and support policies to identify and determine best practices, make recommendations for improved performance, and implement effective solutions.

aa Project management experience in managing all phases of the project life cycle from initial scope and definition through to execution.

aa Demonstrated ability to plan and coordinate nationwide operations and teams.

aa Excellent communication skills with a desire to utilize passion for learning in the role of trainer or educator.

aa Technical skills include Microsoft Word, Excel, PowerPoint, and Outlook.

Professional Experience

TRADESHOW COORDINATOR 2004-2012

Champion Logistics Group Northlake, IL

Champion Logistics Group offers air freight transportation services, expedited ground services, LTL services or truckload services, warehousing and fulfillment services, trade show services, third party logistics, display logistics, international services, and information technology solutions.

Responsible for the supervision of day-to-day transportation functions for the coordination of inbound and outbound shipments of convention materials to major cities nationwide; manage transportation resources to optimize delivery schedules while controlling costs.

aa Technical resources for the development of an information system used to document and track expenses; leveraged subject matter expertise to critique information and research data accuracy to enhance system performance.

aa Instrumental in increasing business an average of 10% per year through the analysis of annual Chicago-based activities, utilizing information to develop appealing, competitive, and profitable quotes for local businesses.

aa Coordinate and provide logistical support for other departments within the organization; worked with general contractors and exhibitors at show site to ensure compliance with show design specifications.

aa On-site representative responsible for the management and resolution of on-site exhibition and contractor related issues.

aa Capitalized on outstanding organizational and technical skills to streamline local operations, lowering average exhibition costs 25-30% by developing electronic data management and tracking tools used for detailed cost analysis.

aa Oversee transportation and logistics functions, coordinating complex requirements with third-party transportation providers and exhibitors/venues to ensure the accurate and timely planning and execution of all resource requirements.

aa Maintained 99.9% service for time critical shipments.

TRADESHOW OPERATIONS 1998-2004

ELITeXPO Cargo Systems South Elgin, IL

ELITeXPO has been providing tradeshow specific shipping services for all members of the tradeshow community for over 20 years.

Coordinated and supported nationwide tradeshow activity for a 24x7 on-call support service for ~300 clients, working closely with eight sales representatives in ensuring the seamless execution of tradeshow plans and projects.

aa Led vendor sourcing and procurement functions, negotiating pricing and delivery requirements to ensure all product quality, delivery, and cost targets were met.

aa Operated and oversaw quote desk operations with responsibility for nationwide customer service.

OPERATIONS SCHEDULER / MIDWEST REGIONAL AGENT 1994-1998

Skyway Freight Systems Elgin, IL

Skyway Freight Systems provides advanced technology and customized demand fulfillment solutions that are product, market and company specific. Skyway ceased operations in July 2007.

On-site liaison for Apple Computer and Skyway Freight, responsible for providing operational and scheduling support Appleaaas shipping and distribution needs. Coordinated local driver resources to efficiently transport Apple products to their ultimate destination.

aa Analyzed on-hand inventory and order requirements to develop product release schedules and coordinate trailer recovery.

aa Performed in the role of on-site inventory auditor.

Education

MASTER OF NETWORK AND COMMUNICATIONS MANAGEMENT October 2012

Keller Graduate School of Management Schaumburg, IL

aa GPA 3.83/4.0

MASTER OF INFORMATION SYSTEMS MANAGEMENT October 2010

Keller Graduate School of Management Schaumburg, IL

aa GPA 3.98/4.0

BACHELOR OF GENERAL STUDIES June 2006

Eastern Illinois University Charleston, IL

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