Quality Assurance Manager

Resume: Steve Brothers

Steve Brothers

303-***-**** (mobile)

*****.********@*****.*******://www.linkedin.com/in/stevebrothers

Business and Technology Executive

Over 20 years of diverse business experience with hands-on work and increasing management

responsibility in financial services, healthcare technology and software product

organizations. Proven ability to strategically plan and successfully execute tactical

details, to meet current and future corporate technology objectives in alignment with

business goals, in rapidly changing environments.

Expertise Includes:

0 Solid vision to apply the right amount of technology to meet business objectives

making sure to understand and communicate the investment, associated return and

operational impact resulting in improved business processes.

1 Brings to successful completion short-term and long-term projects simultaneously, using

risk mitigation techniques.

2 Creation of highly effective teams resulting in superior staff retention and loyalty.

3 Strong interpersonal skills, with an emphasis on communication at all levels of

business, working well independently or as a member of any team.

4 Under extreme circumstances, the capability of prioritizing and completing a multitude

of tasks and projects without allowing anything to be lost or forgotten.

Professional Experience

Urban Lending Solutions Broomfield, Colorado 2010 to 2012Executive Vice President, Chief Information Officer

5 Technology viewed as key driver and enabler to moving business forward to achieve

desired growth, supporting company staff growth of 200 to 800 over a two year period.

6 Extensive interaction at all levels and client management responsibilities for Urban s

largest client (one of the top 10 lenders in the United States)..

7 Responsible for all technology infrastructure (system administration, network

engineering, maintenance, help desk); information security, custom software development

and technical project management.

8 Oversight of application development effort that was refreshing the existing client-

facing web site.

9 Lead a team that built an internal private cloud and redundant site to migrate away

from an inherited infrastructure.

10 Managed to completion ahead of schedule, a substantial security remediation project

across multiple disciplines (operations, information security, application development and

infrastructure).

11 Responsibilities also included Facilities and Office Administration (site

identification, lease negotiation, security, moves, construction, corporate travel,

administrative services, etc). Due to rapid growth, space planning was a critical

initiative - 200k RSF added over 15 month period.

12 Identified and implemented technology project saving the company an annualized $8.9M.

Integrated Asset Services Denver, Colorado 2007 to 2010Senior Vice President, Technology

13 Short-term and long-term technology planning, oversight and hands-on responsibility

for entire Technology department including IT security and infrastructure,

data/technical services, application/system development and software quality assurance.

14 Establish and lead technology team (built from five to 65+ contributors) to implement

replacement systems improving work processes and increasing productivity with minimal

downtime.

15 Managed 2009 technology department spend ($10M) across functions, holding cost down

without sacrificing service levels or delivery schedules.

16 On-time delivery of initial release of SaaS-enabled enterprise architecture supporting

Credit Due Diligence services, developed from scratch with .NET/C# technology using agile

project management methodologies.

17 Leveraged and extended new enterprise architecture to speed on-time delivery of

initial major release of workflow-centric solution expected to bring significant employee

productivity.

18 In a Microsoft-centric environment, oversee systems administration and support team

for diverse technology users (300+ employees and vendor network of 25,000+ contractors),

while selectively providing hands-on support of enhancements to network and systems

architectures.

19 Direct vendor/client data integrations using XML, FTP, e-mail and other technical

means.

Fiserv Lending Solutions Portfolio Services Boulder, Colorado 2005 to 2007Director of Information Technology

20 Reporting to SVP Operations, contributed to overall strategic business unit vision,

planning and execution.

21 Lead geographically diverse technology team (10+ contributors in 3 countries) to

implement systems to improve work processes and increase productivity with minimal

downtime.

22 Oversee systems design of web-based solution in .NET/C# with Microsoft SQL Server and

prototyping in Access dB using agile methodologies.

23 In a Microsoft-centric environment, oversee systems administration and support team

for diverse technology users (35+ employees and 25+ contractors).

24 Annual technology planning, budgeting (~$1.5M) and operational implementation

responsibility.

25 Draft, revise and disseminate IS policies and procedures around IS support and

security.

26 Research and evaluate packaged solutions versus internal build options for foundation

technologies for use in a new line of business, utilizing cost/benefit analysis, ROI and

technical applicability to draw conclusions.

27 Improve business unit vendor relationships and communication with internal division

contacts.

Requisite Technology, Inc.Westminster, Colorado 2005

Directed Software Quality Assurance and Managed Technical Projects

28 Managed resource allocation and tasks of development team (10+ members) for multiple

products over multiple releases.

29 Oversaw project and change management using JIRA, for 3 projects with new features and

2 projects in maintenance cycles, using agile development process.

30 Across 3 products, simultaneously executed test planning, manual testing, automated

testing and performance testing.

31 Improved quality of 4 products through multiple releases of application-server based

products.

32 Maintained and extended reusable component architecture with automated test tool

WinRunner, against browser-based application.

33 Administered 5+ servers (Solaris/Windows) for automated test and performance test

execution, including application server and servlet technology (WebLogic/Tomcat) plus

databases (MS SQL Server/Oracle).

Health Language, Inc.Aurora, Colorado 2001 to 2005Vice President of Software Development and Director of Client Services

34 Contributed to strategic corporate vision and led implementation of operational

direction by juggling many projects at once, including prioritizing and managing tasks for

on-time completion.

35 Built agile software development team of 13 employees that from launch successfully

produced 14 product releases during 4* years with over 90% on-time delivery and low

employee turnover.

36 Established and managed IT infrastructure, evaluating and implementing appropriate

technical solutions, while personally providing hands-on desktop support on Windows 2000

and Windows XP, to the entire organization (65+ workstations) using excellent problem

solving skills.

37 Supervised new office site build-out and data room (35+ servers) with network and

telephony.

38 Reviewed 25+ partner contracts, negotiated and managed third-party vendor contracts,

improving profitability and reducing cost of goods sold.

39 Employed risk mitigation techniques to maximize effectiveness of ~$1.2M technology

budget.

40 Made countless technical sales presentations resulting in product sales and

partnerships.

41 Refinement of detailed technical plan to avert multi-million dollar project failure,

with Accenture, for the provision of product via ASP model for the British National Health

Service in England.

42 Provided direct round-the-clock first-line technical support to 10+ worldwide

healthcare software partners, such as: Cerner, McKesson, iSOFT, Thomson and Misys.

During this time period, no partner terminated their relationship with HLI for reasons of

poor service.

CyberPlus CorporationAurora, Colorado 1998 to 2001Director of Software Development and Senior QA Manager

43 Managed one local and two remote teams of developers, testers and technical

documentation specialists (~30 people) to successful delivery of multiple releases of 3

products.

44 Assisted with developing and maintaining IT infrastructure for multi-site operations.

45 Wrote complex installer for one product using InstallShield, which reduced the cost of

delivery.

46 Performed object-oriented analysis and design, testing and technical documentation

throughout all product releases.

47 Brought together disparate test team of 15, improving product quality throughout

several releases.

48 Established and improved development processes to promote more quality results, which

reduced product support costs.

49 Using best practices, implemented tools to optimize test effort (WinRunner,

TestDirector, etc.).

Greenbrier & Russel, Inc.Schaumburg, Illinois 1995 to 1998Infrastructure Support Specialist

Rocky Mountain CommunicationsGolden, Colorado 1994 to 1995Software QA Analyst and Technical Writer

Dvorak DevelopmentLouisville, Colorado 1993 to 1994Software QA Analyst and Technical Support Manager

Art Information Inc.Aurora, Colorado 1988 to 1993

PC Support and Laser Disc Production

Education

University of Colorado at Boulder Boulder, Colorado1995

Bachelor of Science, Information Systems and Bachelor of Arts, Philosophy

Contract Experience

Flagship Healthcare ManagementNew York, New York 2005Software Tester and Technical Writer

Amplitude SoftwareBoulder, Colorado 1997 to 1998Software Developer and Technical Writer

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