Management Manager
Resume:
Khesahn Barker
Email: *********@********.***
Address: ***** ******* **** ****
City: Jacksonville
State: FL
Zip: 32221
Country: USA
Phone: 904-***-****
Skill Level: Management
Salary Range: 75
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
KheSahn L. Barker
10332 Clayton Mill Road
Jacksonville, FL 32221
*********@********.***
Career Profile
Strategic, analytically sound, professional with more than 20 years in the Health Care Industry and functional experience in: Financial Management, Relationship Management, Strategic Planning, Facilitating/Training, Government Operations (payment systems), Disease/Program Management, Supplier Diversity, Cultural Competence/Diversity, Multicultural/Community Outreach, Project/Change Management, and building and leading strong teams. Recognized as a go-to leader and trusted advisor to senior executives (C-Suite).
Highlights of Qualifications
17 years experience promoting Adult learning theories Cornell University Certified Diversity Professional/Advance Practitioner 16 years client/relationship management and leadership experience Superior strategy/project management abilities Proven problem resolution abilities Strong oral and written communication skills 14 years experience working directly with the medical/provider community Outstanding research, data analysis, and project management skills Excellent Marketing abilities 18 years Medicare (provider/hospital)/Senior Market experience
Experience
Blue Cross and Blue Shield of Florida Jacksonville, FL April 1986 March 2012
Senior Manager/Diversity Consultant, Office of Cultural Intelligence Diversity Integration - July 2006 to March 2012 Developed and managed departmental budget ($3M), tracked expenditures, and maintained all pertinent data for planning and budget purposes Developed and implemented strategies to reduce health/health care disparities (i.e., Cultural and Linguistic Appropriate Services (CLAS), education and awareness programs, language and ethnicity data infrastructures, etc.) Developed and managed community relations/public affairs strategies in key markets to address BCBSFs business plans and goals (aimed at improving relationships with key stakeholders/prospects, increasing local presence, and targeting diverse markets) Worked with elected and appointed public officials, key influencers, senior corporate executives, and business decision makers on issues that affect NE Florida and individual communities Developed and maintained multicultural community investment strategy to enhance the reputation and visibility of BCBSF community engagement efforts Partnered with Marketing to drive enrollment and sales of multicultural consumers through engagement at BCBSFs retail centers Identified multicultural gaps within BCBSF and developed and implemented plans/programs to address gaps Developed and managed partnership with Dr. Tango, the State of Floridas Department of Health, and the Robert Wood Johnson Foundation to evaluate diet, fitness levels, and weight loss of Hispanics using a cultural and linguistic eHealth portal Developed and managed implementation of BCBSFs Supplier Diversity program, which exceeded maximum goals Developed articles/written communication for DiversityInc., Jacksonville Business Journal, Florida Times Union, WJCT, and other mediums (internal newsletters, scripts for Television programs and satellite broadcasts) Managed Diversity Business Councils (DBCs) and Employee Resource Groups (ERGs), and developed Standard Operating Procedures (SOPs) and resource manual (for DBCs and ERGs) Partnered with Delivery System and Health Dialog (BCBSFs Disease Management Vendor) to ensure comprehensive disease management programs were culturally relevant and targeted underserved populations (using segmentation models) Served as the Cultural Competence and Diversity Consultant and Integrator for Delivery System, Public Affairs, Corporate Services, Corporate Procurement, and Senior Solutions Evaluated and partnered with business areas to integrate culturally relevant programs, products, services, and tools Transformed sponsorship transactions into strategic relationships that leveraged return on investments for BCBSF while continuing to meet non-profit and company objectives Generated thousands of face-to-face brand impressions and sales leads through sponsorship activations in partnership with multicultural organizations and served as the primary contact for key community organization in NE Florida Identified partnerships that allowed BCBSF to increase multicultural sales in the Hispanic and African American communities Determined partnerships with businesses and community organizations and ensured alignment with BCBSFs goals and objectives/strategic imperatives Evaluated the success of community investment programs and identified measurable outcomes Coordinated logistical components of events to include: partnering with external vendors, requesting/designing program ads, activating sponsorship benefits, securing/managing volunteers, and managing event calendars Served as a representative for the company in the community through active participation in key business, community, and civic organizations
Relationship/Vendor Manager, Delivery Systems, February 2004 to July 2006 Served as Vendor/Relationship Manager for BCBSF's Disease Management Vendor, Health Dialog Managed 24 million budget Liaised with various BCBSF departments to integrate Health Dialog programs within their scope of work. Led and managed multiple projects (focused primarily on disease management) that identified and evaluated complex healthcare issues: Strategies, products programs. Developed BCBSF's Awareness and User Adoption Campaign for Disease Management Vendor, Health Dialog Managed and lead multiple components of evolving healthcare strategies, issues, and opportunities through research and analysis processes, including healthcare industry and market assessment, benchmarking, competitor analyses, and legal and regulatory analyses Developed cultural competency strategy for Delivery System Diversity Business Council 2006 Designed and developed BCBSF
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