Service Assistant

Robert Torgerson

Email: *********@********.***

Address: **** *. ****** ******

City: Glendale

State: AZ

Zip: 85304

Country: USA

Phone: 623-***-****

Skill Level: Experienced

Salary Range: 31

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Robert Torgerson

4902 W. Mescal Street, Glendale, AZ. 85304

E-mail: *********@********.***

Phone: 623-***-****

Experience

Worldwide Techservices August 1994 - Current

Field Service Tech.

Do warranty work on Dell, IBM, Lenovo, Apple, Sony, Canon, and Lexmark products.

Also worked on Dell Servers and Tape Libraries and mass storage devices.

When Parts did not fix problems did troubleshooting with different help desk to insure correct parts were ordered to fix system on next call.

DeVry University September 1992 - August 1994

Student and Teachers assistant

As Teachers Assistant my duties were to help other students with understanding the subjects they were taking a DeVry.

Also helped teachers with grading and testing of students.

United States Army August 1972 - August 1992

Sergeant First Class

Was a Military Policeman for first 6 years of service .

In the maintenance field for 14 years.

In maintenance field I was a Motor Sergeant for 9 years.

As Motor Sergeant I was managing at least 30 soldiers at any given time.

Retired from the Army after 20 years of service.

Education

DeVry University Addison IL. September 1992 - May 1994

Associate of Science

Degree in Electronics

Skills

16 years of troubleshooting experience on working with Servers, laptops, tape libraries and mass storage devices.

Dell Enterprise Service force certified technician.

Also Certified to do warranty work on Dell, IBM, Sony, and Apple products.

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