Manager Maintenance

John Shaffer

Email: *********@********.***

Address: **** ** ***** **

City: Lake Forest Park

State: WA

Zip: 98155

Country: USA

Phone: 206-***-****

Skill Level: Management

Salary Range: 48

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

John R. Shaffer

Driving Performance Improvement

FACILITIES ENGINEERING

MAINTENANCE MANAGEMENT

Dynamic, versatile and results-focused organizational leader with 20+

years of experience directing construction, commissioning, and

maintenance for commercial properties

Proven analyst, strategic planner and creative problem solver with

background including hotel, resort and condominium environments.

Personable and clear communicator; distinguished for cultivating positive

relationships with managers, contractors and guests. Orchestrated

complex demands across multiple business units; built high-performing

teams; met quality standards, budgets and timelines.

SKILLS, ABILITIES & ACHIEVEMENTS MATRIX VALUE OFFERED

Core Competencies / Strengths at a Glance:

Distinguished for calculating accurate budget projections; designed a

preventive maintenance program, and earned a management award for

stepping into a leadership void at Four Seasons.

Opened a high-rise hotel; directed operations a 300-room resort, 90 club

units and 2 private residences; commissioned systems; renovated

parking, loading, retail, pool and other facilities.

Selected, trained, equipped and managed 27 engineers; developed a new

engineering team for Seattle high-rise hotel and inspired record employee

productivity in a Scottsdale resort.

CAREER TRACK & PERFORMANCE DRIVING FORCES

OPERATIONS MANAGER 2010 - Present

CASCADE INSPECTIONS Lake Forest Park, WA

Purpose and Scope: Deliver energy, insight, expertise and

organizational leadership critical to achieve target goals for a provider of

building inspection services. Work with real estate companies and private

individuals; schedule and execute inspections for pests, structural

integrity, systems and safety of all property components. Produce

detailed reports of findings for agent listings, property transactions, and

pre-warranty expirations. Review deficiencies, necessary expenditures,

problem warnings, preservation and safety issues with clients.

Organizational Impact Contributions:

Earned customer commendations for quality and thoroughness

in inspections of all systems; established reputation of integrity that

contributed to rapid profitability for a start-up company.

John R. Shaffer

DIRECTOR OF ENGINEERING 1983 - 2010

FOUR SEASONS HOTELS Seattle, WA Scottsdale, AZ Carlsbad, CA

Maui, HI

Purpose and Scope: Spearheaded construction programs,

property and equipment commissioning, and maintenance operations for

hotels, resorts and condominium complexes. Collaborated with corporate

executives and business managers to define goals and metrics for

efficiency, cost effectiveness and guest satisfaction. Prepared forecasts

and budgets. Managed capital building and renovation programs. Hired

and developed staff. Supervised contractors; controlled costs, equipment,

and tool inventories. Ensured regulatory compliance.

Directed preparations which met opening and occupancy goals

for a downtown Seattle high-rise hotel and condominium complex;

recruited and trained a new engineering crew. 2008

2010

Calculated financial needs with exceptional accuracy from pre-

opening through the 2nd year operational budget; configured set up of

staff areas in the hotel.

Scheduled and oversaw testing of functionality and readiness of

large, industrial grade HVAC, plumbing and electrical systems.

Managed 27 engineers that maintained a 300-room resort, 90

club units and 2 private residences and executed capital projects as

Assistant Director of Engineering in Scottsdale from 2003 to 2008.

Completed renovations of a parking lot, loading dock and spa

retail area; replaced pool deck, and 2 complexes; removed 2 tennis

courts, for ballroom and kitchen expansion.

Inspired record employee productivity; cultivated positive

working relationships; named Manager of the Quarter (2005) for results

during a 14-week absence of the department head.

Earned rapid promotion to Assistant Engineering Manager in

California; made improvements that boosted revenue through 2003;

devised and implemented a preventive maintenance program.

Maintained mechanical systems, back of house, golf clubhouse,

tennis center, and golf academy structures; created guestroom preventive

maintenance schedule for Perfect Room

Built a 35K-gallon, vanishing-edge swimming pool and water

feature; replaced valves; renovated spas; rehabilitated a kitchen and

installed 5 surface mount induction cook tops.

Coordinated installation of 220-volt electrical services for

outdoor areas and ballroom; replaced 5000+ yards of carpet in 5 guest

floor corridors and main dining room.

Advanced through positions with increasing responsibilities

beginning as laundry mechanic; served as lead painter and shift engineer

in Seattle and Hawaii prior to 1997.

LEARNING CREDENTIALS

BUSINESS STUDIES

Central Washington State University Ellensburg, WA

Additional courses, seminars and workshops include:

State of Washington Licensed Home and Structural Pest Inspector

Hotel

Management

Certified Universal Refrigeration Technician

Certified Pool Operator

HVAC

ORGANIZATIONS & ASSOCIATIONS

San Diego and Seattle Hotel Engineers Association

American Society of

Home Inspectors

BakosGroup.com/resumes/jshaffer.pdf

REFERENCES AND FURTHER DATA PROVIDED UPON ESTABLISHMENT OF

MUTUAL INTEREST

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