scheduling

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*********@*****.***

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*********@*****.***

REFERENCES AVAILABLE UPON REQUEST

Administrative professional with exceptional experience in scheduling appointments, coordinating meetings and conference calls, developing presentations, data entry, composing correspondence and handling multi-line phone systems with over 200 lines. Experienced with a variety of computer programs and industry specific software. Particular strengths are office organization and multitasking generating a more efficient and smooth running office. Strong background in providing superior customer service and clerical support. Self motivated. Detail oriented. Principled. Adaptable.

AREAS OF EXPERTISE

Simplifying Procedures

Process Involvement

Create and Develop

Schedule / Planning

Time Management/Prioritizing

Customer Service

Communication Skills

Training

Organizational Skills

Data Entry

Computer Skills

Problem Solving/Analytical

SELECTED ACHIEVEMENTS

Scheduled appointments and meeting arrangements for managers. Answered, Screened, and transferred incoming calls providing assistance when possible. Proficient at ensuring deadlines are met by effectively prioritizing tasks as well as multitasking. Created new documents that track consultants schedule and client information. Reviewed prospective candidates resumes and scheduled interviews. Handled confidential materials and sensitive information.

Compiled information and updated databases on a spreadsheet for over 65 students used for tracking progress of student and grading purposes. Tutored students in math, reading and writing. Took inventory of all office and art supplies and ordered supplies as necessary. Handled confidential materials. Proficient with all office equipment. Knowledgeable of school policies and procedures. File numerically and alphabetically. Designed and decorated rooms, bulletin boards. Assisted in planning field trips and acted as chaperone.

Created and distributed an information and lead generating brochure to enhance the concept of high speed internet service to leasing agents. Created a template to documented lead results. Managed HSIS - virtual events and special projects for sales reps., and developed marketing materials used in presentations. Composed company newsletter. Using property management software tracked all sales representative properties sold. Processed new customer applications. Assisted sales reps with instructing leasing agents on how to sell product, properly document transaction, and compensation plan.

As a Customer Service Representative processed over 300 outbound and inbound calls daily. Created a telephone script for use in qualifying leads for upcoming seminars. Resolved customer complaint's and concerns. Developed and implemented a tutorial for training purposes which included instruction on how to log information, tracking information, and conversation notes. Trained all new hires after each orientation.

Operated a switchboard with over 200 lines and routed calls to appropriate destinations. Maintained and updated files. Performed data entry duties. Coordinated and scheduled meetings for the executive staff and clients.

Managed front office and maintained files and documents to support sales department. Organized office, created spreadsheets, documented and tracked customer information. Scheduled appointments and prepared documentation for management. Maintained and ordered all office supplies and equipment.

COMPUTER SKILLS

Computers: Mac Intosh, PC Compatibles, Apple

CRM's: Siebel 7.0, Onyx, Remedy, Brio, Vast, PDT

MS Office Suite: Microsoft Word, Microsoft Excel, Power Point, Access, Publisher, Outlook/ Outlook

Express, Microsoft Live Meeting, MS Money

Programs: Windows 2000, Windows 98, Lotus Notes 4.3, Word Perfect, Adobe, Adobe Photoshop

WORK HISTORY

Server Seattle, WA 2007 - 2008

Bernard's - Heart of Seattle

Administrative Assistant Tukwila, WA 2005 - 2006

General Tool & Supply

Office Administrator

Premier Career Management Group Bellevue, WA 2005

CSR/ Microsoft Office Live Meeting Rep

Volt Technical Development and Software Services Redmond, WA 2004

Volunteer Office Assistant

Tahoma School District Maple Valley, WA 1998 - 2004

Sales Admin Assistant/ Marketing Coordinator

Apple One/Verizon Avenue Bellevue, WA 2003 - 2004

CSR/ Pure Edge Lead Qualifier/ TS2 Agent

CSG Openline Seattle, WA 2002 - 2003

Administrative Assistant, Receptionist

Adams & Associates Tukwila, WA 2001 - 2004

Appointment Setter/ Office Assistant

Alpine Auto Glass Tukwila, WA 2000 - 2001

EDUCATION

Green River Community College

Completed Summer Quarter Auburn, WA 2002 - 2003

*GPA 3.79*

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