Project Manager Customer Service
Resume:
Lester Grossman
Email: *********@********.***
Address: **** ******** ****
City: Aurora
State: IL
Zip: 60504
Country: USA
Phone: 630-***-****
Skill Level: Experienced
Salary Range: 125
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
LESTER GROSSMAN
2433 S. Crescent Lane
Aurora, IL 60504
*********@********.***
QUALIFICATIONS
Accomplished professional Project Manager and Senior Sales Engineer with an extensive
record achieving top results for major electrical equipment manufacturers. Managed the
full life cycle of 100+ highly complex equipment sales and service projects for the past
twelve years.
Skilled in leading project teams that include sales, engineering, customer service, and
manufacturing to successfully give on-time and in-budget results for both customers and
organization. Used creative tools to effectively plan, deploy, identify and monitor key
deliverables. Demonstrated success in cultivating productive relationships with internal
and external stakeholders, and negotiating favorable results for all parties which resulted
in numerous repeat business opportunities. Thorough understanding of project management
methodologies, including change management strategies.
Consistently exceeded objectives in productivity, customer service, technical competence,
training, and leadership. Active in 7 Best Practice Teams in the Project Management group.
Credentials include a Bachelor of Science in Mechanical Engineering and Operations Research.
Areas of Expertise include:
* Process Development and Management
* Procedural Development and Implementation
* Sales Strategies
* Team Building and Leadership
* Microsoft Office Suite
* Negotiations and Conflict Resolution
* Utilizing Technology Productivity Tools
* Technical Training and Documentation
PROFESSIONAL EXPERIENCE
EATON CORPORATION, Glendale Heights, IL and Baton Rouge, LA
Formerly known as Cutler-Hammer and Westinghouse
Diversified industrial Fortune 200 company with 73,000 employees and sales of $16B worldwide
Project Manager - Electrical Sales and Services Group, 2000 - 2012
* During the last 8 years, managed an average total order value loading of $30M and
oversaw sales invoicing of products and services of $12M per year.
* Had numerous repeat customers who requested I manage their projects, due to exceptional
customer service and relationships with key personnel in the following markets: Utility,
Petrochemical, Steel, Pulp & Paper, Pharmaceutical, Water/Wastewater, Data Center, Universities,
and Hospitals.
* Led a team to rescue a hospital construction project at West Chester Medical Center in
Cincinnati that was out of control for the customer. Team`s efforts led to repeat business vs.
losing an important customer, plus saved $50K in threatened labor backcharges.
* Took over as lead Project Manager on the $50M project at BP Refinery in Whiting, IN, when
the former lead PM moved to another job. This project consisted of 9 power distribution center
orders from EPC firms in Texas and Louisiana, each containing a wide variety of highly complex
electrical distribution, control and monitoring equipment. At the request of BP, in an effort to
sustain consistency throughout the remaining projects and to avoid repeat errors which occurred
prior to my involvement, I authored a Process Improvements and Project Management Functions document.
* Beginning in 2001, oversaw the initial training of 15+ new regional team members. Each
manager had new hires shadow me to learn about the sales and project management tools and processes,
as well as the essentials of excellent customer service and relationship formation with the wide
variety of unique customer types in the Chicago area.
* Team member and key contributor to Project Management Best Practice teams for 7 years to
help develop, implement and get management buy-in and funding for improved tools, processes, computer
programs and other productivity enhancements. Management continually chose me for these committees
due to my experience and skills.
* Fluent in reading and interpreting blueprints and specifications for equipment projects for
customers. On approximately 50% of projects, I was able to offer value engineered solutions for
both cost savings to the buyer, as well as increased profit margins for my company.
Senior Sales Engineer - Electrical Sales and Services Group, 1990 - 2000
* Responsible for sales of electrical equipment and services in the construction, industrial,
and OEM markets in south and central Louisiana. Average yearly sales volume of $4M.
* Grew Baton Rouge sales office from 2 to 6 sales and support persons during my tenure.
* Re-established relationships with former customers who had lost regional support and coverage
by Westinghouse in the late 1980`s. This presented a great personal challenge to create trust and
obtain opportunities with those customers, even after they had written Westinghouse (later became
Eaton) out of purchase specifications in many cases.
* Added 5 new wholesale distributors during my duration to increase market presence and maintain
local product stock. This took significant time and effort to train all the distributor personnel.
SQUARE D COMPANY, Columbus, GA
Now part of Schneider Electric
Leading manufacturer of electrical equipment and services worldwide
Senior Sales Engineer - Electrical Group, 1982 - 1990
* Responsible for sales in west central Georgia and east central Alabama of electrical equipment
and services in the construction, industrial, and OEM markets. Average yearly sales volume of $3M.
EDUCATION & TRAINING
UNIVERSITY OF TEXAS, Austin, TX, 1977-1981
Bachelor of Science, Mechanical Engineering. Minor, Operations Research
ADDITIONAL TRAINING:
* Project Management Professional Review And PMBOK Study (PMP Preparation Course) at Project
Management Institute in conjunction with Becker School of Business at Devry University
* -Project Management Methodology Bootcamp- by Rita Mulcahy
* Continuous electrical equipment and theory courses offered by Eaton Corporation
COMMUNITY INVOLVEMENT:
* Barbershop Harmony Society - member of 2 Chicagoland Choruses, President of Aurora chapter
* Habitat for Humanity - participated in 6 home builds in Kane County
References available upon request. Microsoft Word resume available upon request.
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