Customer Service High School

Jonathan Emmons

Email: ********@************.***

Address:

City: Cincinnati

State: OH

Zip: 45248

Country: USA

Phone: 513-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Passionate in the customer service industry for 16 years. Very career driven. Dependable, motivated, and consistent. Strong relationship-building skills. Exceptional customer service. I'm hardworking, energetic and very hands-on. Very personable with high energy thats very contagious. Excels in training, customer service, and creating an exciting positive environment. Well qualified to run multi-task jobs.

Educational Background:

High School Dipolma from University of Cincinnati, Cincinnati OH 1/2001 to 6/2004 (Dance)

High School Dipolma from School of Creative and Performing Arts, Cincinnati OH 1/2001 to 10/2012

Job History / Details:

Career Overview

Passionate in the customer service industry for 16 years. Very career driven. Dependable, motivated, and consistent. Strong relationship-building skills. Exceptional customer service. I'm hardworking, energetic and very hands-on. Very personable with high energy thats very contagious. Excels in training, customer service, and creating an exciting positive environment. Well qualified to run multi-task jobs.

Core Strengths

Top sales performer

Customer-focused

Staff Motivation

Organizational skills

Excellent Time management

Administrative skills

Skilled Trainer

Effective problem solver

Meticulous attention to detail

Hard worker

Money Management

Staff development

Performance Evaluations

Sales

Service quality improvement

Interviewing

Team Building

Team Player

Leadership

Training and development

Exceptional telephone etiquette

Accomplishments

Won Employee of the Month award in January 2012

Won Employee of the Month award in February 2011

Won Employee of the Month award in October 2010

Work Experience

November 2008 to Current

Dave and Busters Cincinnati, Ohio

Shift Leader and Trainer

Lead server active in the development and training of others. Running of floor shifts, guest service, safe alcohol service, food quality control, providing leadership and good examples for all team members.

October 2005 to November 2008

Norwegian Cruise Lines Miami, Flordia

Dancer and Cruise Staff

Providing Broadway Level talent aboard one of the nations leading cruise lines. Also providing exceptional customer service to the many guests aboard the ship.

Educational Background

2004 University of Cincinnati Cincinnati, Ohio

Bachelor of Arts Dance

Received a full four year talent based scholorship and graduated with high honors. While in college I danced with Boston Ballet, Utah Ballet, and Cincinnati Ballet

2000 School of Creative and Performing Arts Cincinnati, Ohio

High School Diploma Musical Theater

Graduated with High Honors. Performed with the Showboat Majestic, Cincinnati Young Peoples Theater, and the Mayfestival Choir.

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