Manager Sales

Patrick Munro

Email: ********@********-*****.***

Address:

City: Candler

State: NC

Zip: 28715

Country: USA

Phone: 828-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly proactive manager with 10 plus years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations.

Educational Background:

High School Dipolma from Mora High School, Mora MN 1/2001 to 6/1974 (General)

Job History / Details:

Summary

Highly proactive manager with 10 plus years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations.

Highlights

Service-oriented

Strong work ethic

Supervisory skills

Strong leader

Full service restaurant background

Hiring and training

Results-oriented

Trained in performance and wage reviews

Conflict resolution techniques

Experience

September 2009 to Current

Wendy's Asheville, NC

Assistant Manager

Scheduled and directed staff in daily work assignments to maximize productivity. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Correctly calculated inventory and ordered appropriate supplies. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Strategically developed effective marketing plans to increase sales and profits while managing costs. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards. Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. Optimized profits by controlling food, beverage and labor costs on a daily basis. Led and directed team members on effective methods, operations and procedures. Developed, implemented and managed business plans to promote profitable food and beverage sales. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Consistently obtained highest rating from the county health department.

February 2001 to December 2008

Pat's Isle, Minnesota

General Manager

Carefully interviewed, selected, trained and supervised staff.

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes. Scheduled and directed staff in daily work assignments to maximize productivity. Interacted positively with customers while promoting hotel facilities and services. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Organized special events in the restaurant, including receptions, promotions and corporate luncheons. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Strategically developed effective marketing plans to increase sales and profits while managing costs.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Optimized profits by controlling food, beverage and labor costs on a daily basis. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Developed, implemented and managed business plans to promote profitable food and beverage sales. Skillfully interacted with external vendors to obtain the best quality in pricing and product. Initiated negotiations regarding vendor contracts and kept updated records of contracts. Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations. Carefully prepared weekly payroll to keep up with projected revenue for the week. Worked closely with the chef and cooks to determine menu plans for special events or occasions. Counseled and disciplined staff when necessary.

Education

Mora High School Mora, Minnesota

High School Diploma General

Athletic Scholarship Saint Cloud State

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