Sales Customer Service

Philip Christopher Cross

Email: ********@**********.***

Address:

City: plano

State: TX

Zip: 75024

Country: USA

Phone: 214-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I'm goal-oriented individual who is organized, highly motivated, and also a detail directed problem solver with strong leadership capabilities. I have demonstrated that I can motivate myself and motivate others around me to become top performers. I am extremely self-motivated and I am always looking for way to better myself and the company I am working for

Educational Background:

High School Dipolma from Belhaven College, MS 1/2001 to 5/2002 (Business Management)

High School Dipolma from Jeff State Community College, MS 1/2001 to 10/2012

Job History / Details:

Professional Summary

Objective: Goal oriented Sales Supervisor

Profile

I'm goal-oriented individual who is organized, highly motivated, and also a detail directed problem solver with strong leadership capabilities. I have demonstrated that I can motivate myself and motivate others around me to become top performers. I am extremely self-motivated and I am always looking for way to better myself and the company I am working for

Core Qualifications

45wpm

Microsoft excel

Microsoft powerpoint,

Microsoft word

Verint,

Right Now Technologies,

mentoring,

leadership

rapport and relationship building

training

people development

results oriented

performance analysis

maintaining positive work environments

results oriented

multitasking

closing

Experience

March 2012 to August 2012

CRE Credit Services Plano, TX

Credit Analyst

Analyze clients financial conditions and help establish customer credit lines Analyze detailed credit reports Communicate proper guidelines to restoring credit based on FCRA, Hippa Law, and other federal guidelines Understanding of basic underwriting process Identify clients needs and priorities Support other management directives as prescribed Review clients debt to income ratio Educate consumers on FHA and VA guidelines Conduct collection calls to current clients Provide customer service and develop relations with new clients Actively participate and communicate in the team-based work groups Establish and build network with realtors and loan officers.

Made 80-120 outbound dials per day.

February 2010 to March 2012

TruGreen Lawn Care Dallas Contact Center Dallas, TX

Sales Supervisor

Managing the sales and the quality of the Call Center Representatives, schedule adherence, and maintaining call key performance indicators as a team on inbound/outbound sales and in cancel pend recovery.

Coached, developed, and motivated team up to 40 associates Performance reviews and actions (incentives/ monthly reviews/ appraisals) Ensured team achieved monthly KPI's and quality objectives Assisted in training of new employees and training for the retention department Developed retention tiering system to help maximize the company's retention and to reward top performers Developed retention call flow chart for all customer retention agents Ensure representatives adhere to work schedule, policies, and procedures.

Help develop and coach representatives to meet call center standards and weekly goals.

January 2009 to February 2010

TruGreen Lawn Care Dallas, TX

National Sales Representative

Responsible for generating new customer's acquisitions at the national sales office Performed in a fast paced, sales driven environment-in a one call close Notifies customer's of scheduled applications and sets proper expectations Assists customer's over the telephone by answering their questions and service concerns Close sales and arranges delivery date Made 80-120 outbound dials a day Meet center quality assurance standards Place outbound phone calls to promote and sale the service Responsible for meeting the sales standards around KPI's(Key performance indicators) Was top 25 sales rep in the entire company Was top 10 sales rep in the entire company.

2008 to 2009

TruGreen ChemLawn Birmingham, AL

Assistant Sales Manager

Oversee Sales Room Operations;.

Role playing with veteran agents, organizing leads, and set daily and weekly sales goals for agents.

Interview Potential Employees & Train all new outdoor sales reps.

Started as full time outside sales rep, then to sales lead, and later asked to join the Sales Management Team.

Education

Belhaven College, MS

Business Management

Jeff State Community College Centerpoint, AL

Business Management

Professional Affiliations

volunteer with Big Brothers Big Sisters Organizations

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