Human Resources Customer Service

Suzette Mack

Email: *********@********.***

Address: *** ***** ****** **.**

City: Castle Rock

State: CO

Zip: 80108

Country: USA

Phone: 303-***-****

Skill Level: Management

Salary Range: 60

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

SUZETTE E. MACK, PHR

351 E. Allen Street, #25

Castle Rock, CO 80108

*********@********.***

Mobile: 303-***-****

SUMMARY OF QUALIFICATIONS

HR Generalist with experience in providing human resources support to a diverse client group within geographically dispersed field locations in the US and Canada. Client groups include retail and wholesale employees within operations, customer service, sales, marketing and logistics, DOT and Non-DOT, as well as union and non-union employees.

COMPUTER SKILLS

Outlook, Microsoft Word, Excel, Powerpoint, SAP

PROFESSIONAL EXPERIENCE

Human Resources Business Advisor, PHR

Agrium U.S. Inc., Wholesale and Retail

Manufacturing Fertilizer Company

Denver, CO

June 2003 Sept 2012 Implement company and business unit HR strategies, programs and processes (e.g., Performance Management Process, orientation, compensation and benefit programs). Provide expertise, guidance and coaching to leaders in managing highly sensitive and moderately complex employee relations matters. Company representative for EEOC complaints and conducting investigations.Create response position statements to employees claim, and attend mediation with the employee/judge/attorney/EEOC representative. Achieved successful resolution to several high-impacting formal investigations in Oregon, Washington and California. Partner with the senior location leaders in initiating workforce planning and developing annual staffing plans. Initiate recruitment and prepare job profiles, assess job ladder, salary ranges, advertisements, arrange interviews, background screening, employee orientation, offer letters and INS laws. Anticipate training/development needs, and implement programs within the client groups. Support leaders in proactive management of the annual compensation cycle as well as managing ongoing compensation issues. Continue to build a working relationship with location manager by travelling to field locations in the following states: IL, AL, GA, KY, NC, SC, IA, and NE. Travel to wholesale manufacturing plant and terminal locations in Canada (Alberta and Saskatchewan). Act as a change agent and managing change related to site/function/ specific initiatives. Oversee the Drug Alcohol program to include pre-employment, reasonable suspicion, random on safety sensitive positions with DOT and Non-DOT, and post-accident through third party testing. Serve as a consultant to managers and employees of all levels on various human resources inquiries specifically on employees returning back to work from workers compensation, short and long term disability, and FMLA. Provide training for managers and employees on human resources issues such as Anti-Harassment Training and Workplace Violence. In certain states Harassment Training for supervisors and employees is a mandated statute. Administer the Relocation Program within the US and cross border to Canada. Research new/changing employment laws, policies and trends and developments in human resources. Develop, write, interpret and ensure integrity of Company policies and procedures. Research, prepare, coordinate, and monitor responses to government (federal and state) inquiries (unemployment claims, 395As EEO reports, Vets, and Affirmative Action Plans).

Human Resources Specialist

AOL Time Warner (Retail Cable Locations)

Englewood, Colorado

August 1997 Dec 2002 Administer the recruitment process to include Peoplesoft job requisitions, employment advertisements, prescreening, interviewing, background checks, pre-employment testing, offer letters, new employee orientation, applicant tracking, INS laws, job descriptions. Administer the relocation assistance program for all levels of employees. Proven track record in transferring employees nationwide utilizing major moving companies, realtors, and appraisers. Coordinate the annual Summer Internship Program throughout the 30 cablevision locations and headquarters. Gather data and prepared EEO reports (395As and Affirmative Action Plans), tracking division employment practices for 30 cablevision locations. Coordinate and attend annual job fairs hosted by the Urban League of Metropolitan Denver, Mi Casa Resource Center, Minority Enterprise Inc., and the Colorado Women Education Employment Center. Conduct EEO internal audits at the cablevision locations. Maintain Peoplesoft applicant tracking database. Coordinate and implement quarterly human resources webinars to field personnel. Oversee the open enrollment process for 1,100 employees nationwide. Administer the Educational Assistance program coaching over 300+ employees enrolled in undergraduate/graduate programs at accredited schools. Manage company-sponsored events committee with 15 employees.

EDUCATION/CERTIFICATIONS

PHR Certification HR Certification Institute 2011-2014

University of Phoenix B.S. in Business Administration

University of Phoenix Human Resources Management Certification

Society of Human Resources Association - HR Generalist Certification

REFERENCES UPON REQUEST

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