Customer Service Manager
Resume:
Constance Jaicomo
Email: ********@*********.***
Address:
City: Plainfield
State: IL
Zip: 60586
Country: USA
Phone: 815-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Hard working and energetic manager a with more than 14 years leading dynamic sales teams in fast-paced markets. Assistant manager of Apparel offering a background in sales and customer service, as well as in-depth understanding of the sales cycle process.
Educational Background:
High School Dipolma from Robert Morris, Chicago IL 1/2001 to 11/2000 (Mulit-media graphic art and design)
Job History / Details:
Career Overview
Hard working and energetic manager a with more than 14
years leading dynamic sales teams in fast-paced markets. Assistant manager of Apparel offering a background in sales and customer service, as well as in-depth understanding of the sales cycle process.
Core Strengths
Exceptional multi-tasker
Effective Retail Sales Manager
Cross-cultural sales background
Energetic
Excellent time management
Approachable
Reliable and dependable
Positive outlook
Resolution-oriented
Team leadership
Accomplishments
Fulfilled all supervisory duties when Store Manager was on vacation.
Managed a successful sales team of 132 members who consistently exceeded customer service goals of 75 percentage and above each week. Named "Executive of the Month" in [Dec, 2011].
Played an instrumental role in increasing customer satisfaction ratings index from 71 percentage to 74.6 percentage within 6 months as Customer Service Captain.
Work Experience
May 2003 to Current
Kohl's Frankfort, IL
Assistant Store Manager
Created and directed sales team training and development programs.
Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Managed a sales staff up to 175 members. Managed stores with a revenue stream of $19 million -$12 million annually. Maintained friendly and professional customer interactions.
Executed merchandise price changes and merchandise presentation standards with to company guidelines..Facilitated monthly and quarterly physical inventory counts.
Replenished floor stock and processed shipments to ensure product availability for customers.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Successfully managed the activities of team members in multiple locations of the store. Addressed negative customer feedback immediately.
August 1996 to May 2003
Wal-Mart Joliet, IL
Assistant Store Manager
Managed various stores with a average revenue stream of $32million annually.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Placed special merchandise orders for customers.
Worked as a team member to provide the highest level of service to customers.
Verified that all merchandising standards were maintained on a daily basis.
Successfully managed the activities of 75 team members in multiple locations of the store. Developed, implemented and monitored programs to maximize customer satisfaction. Resolved customer questions, issues and complaints.
Interviewed, hired and trained new quality customer service representatives.
Educational Background
Robert Morris Chicago, IL
Associate of Arts Mulit-media graphic art and design
Candidate Resume - Maio Lily Perry Baiocco
Contact Information -
Email: ********@*****-********.***
Address:
City: Bellport
State: NY
Zip: 11713
Country: USA
Phone: 516-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Accomplished self-starter with a background in team building, training, and management.
Educational Background:
High School Dipolma from Katherine Gibbs Design, Melville NY 1/2001 to 3/2003 (Digital Art and Animation)
Job History / Details:
Executive Summary
Versatile Manager successful in building and motivating dynamic teams. Cultivates company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Core Qualifications
Office management
P&L analysis
Purchasing
Staff training/development
Team leadership
Public speaking
Curriculum Development
Customer service
Scheduling tools
Project management
Event management
Microsoft Word, Excel, PowerPoint
Professional Experience
August 2012 to Current
HSA-UWC New York, NY
National Director of Community Care
Partnered successfully with Education Department to produce curriculum and coordinating infrastructure for an emerging department of this non-profit organization.
August 2009 to August 2012
Starbucks Coffee Company Port Washington/Westbury, NY
Store Manager
Successfully completed Starbucks management program, grew from entry-level position and achieved management placement. Built relationships with customers and community to establish long-term business growth.
January 2006 to April 2008
Best Bargain Books East Patchogue, NY
Buyer
Shared product knowledge with customers while making personal recommendations. Created store design for new locations based on market research.
June 2005 to August 2005
Perk Spot East Setauket, NY
Account Manager
Created personalized discount programs for Fortune 500 companies.
October 2003 to June 2005
Needle in the Groove Bay Shore, NY
Video Editor and Digital Artist
Edited photos and video footage into artful stories for personal wedding videographer.
Education
March 2003 Katherine Gibbs Design Melville, NY
Associate of Applied Science Digital Art and Animation
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