Customer Service High School
Resume:
Lyndsy M. Roberts
Email: ********@*********.***
Address:
City: Cedar Park
State: TX
Zip: 78613
Country: USA
Phone: 512-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Energetic with six years experience in busy, downtown bar setting. Strong reputation for excellent customer service and hard work. Looking to obtain employment with a reputable company to utilize and expand my knowledge in sales and customer service.
Educational Background:
High School Dipolma from McCallum High School, Austin TX 1/2001 to 5/2006 (Basic)
High School Dipolma from Austin Community College, Austin TX 1/2001 to 10/2012
Job History / Details:
Summary
Energetic mixologist with six years experience in busy, downtown bar setting. Strong reputation for excellent customer service and hard work. Looking to obtain employment with a reputable company to utilize and expand my knowledge in sales and customer service.
Highlights
Exemplary customer service
Friendly and enthusiastic
Alcoholic Beverage Commission Seller/Server Certification
Excels at OMS
Effective multi-tasker
Inventory management proficiency
Cash management
Store maintenance
Strong organizational skills
Excellent communication skills
Fast learner
Strong client relations
Experience
July 2011 to Current
The Upper Decks Austin, Texas
Bartender
Open and closing both inside and outside bar.
Continually providing exceptional service to customers by being friendly, knowledgeable and accommodating.
Effectively handle customer complaints and special requests.
Maintain a consistent, regular attendance record.
Set up bar for operation, obtain cash bank and stock the service bar.
Maintain stock levels to prevent shortages of critical items.
Quickly mix a variety of simple and complex cocktails.
Complete regular bar inventories and daily requisition sheets as requested.
July 2010 to August 2011
BlackSheep Lodge Austin, Texas
Bartender and Waitress
Promoted positive customer and associate relations through courtesy, service and professional appearance.
Inspected dining and serving areas to ensure cleanliness and proper setup.
Performed serving, cleaning, and stocking duties in establishment.
Prepared and served permanent and portable bars.
Maintained adequate supplies and beer for the bar and extended service area.
Operated cash register and processed customer cash and credit card payments.
Mixed a variety of simple and complex cocktails in a fast paced environment.
May 2010 to February 2011
Third Base Sports Bar Austin, Texas
Bartender
Provided prompt, efficient, friendly, and quality service at all times.
Set up bar for operation, obtained cash bank and stocked the service bar.
Participated in bar incentives and contests to drive sales and promote the venue.
Promoted upcoming bar events, programs and weekly trivia game nights.
Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set a positive example for the shift team.
February 2006 to May 2010
Aussies Bar & Grill Austin, Texas
Bartender
Provided exceptional service to customers.
Set up bar for operation, obtained cash bank and stocked the service bar.
Handled register change overs and hourly reports daily.
Quickly mixed a variety of cocktails.
Maintained a positive working relationship with fellow staff and management.
Conducted product inventory.
Education
2006 McCallum High School Austin, Texas
High School Diploma
Member of SADD Club
Austin Community College Austin, Texas
References
Brian Dear, General Manager
Youngblood Tire & Auto
Office: 512-***-****
Email:
Troy Moore, Owner
Black Sheep Lodge
Office: 512-***-****
Email:
Contact this candidate