Customer Service Manager

Raul Sanchez

Email: *********@********.***

Address: **** ******** ***.

City: North Charleston

State: SC

Zip: 29418

Country: USA

Phone: 708-***-****

Skill Level: Management

Salary Range: 50

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

RAUL SANCHEZ

7720 Wayfield Cir. N Charleston, SC 29418 phone 708-***-****

*********@********.***

OBJECTIVE:

To obtain a position which will allow me to utilize my management sales experience, while advancing in a dynamic environment.

EXPERIENCE:

08/2011-08/2012

Owner and General Manager of Raul's Taqueria Mexican Grill

5634 Rivers Ave N. Charleston SC 29406

Successfully managed supervise my own business for a year.

Execute daily and weekly reports.

Manage all office administrations and payroll.

Recruit and develop employees performance.

Analyze financial and operating reports.

05/06-05/11 PEWAG CHAIN INC. BOLINGBROOK, ILLINOIS

Customer service Manager/Office Manager/Buyer

Utilized the P21 System and Excel spreadsheets to successfully manage maintain

Vendor Management Inventory (VMI) for two of our largest customers,

United Conveyer supply Co. Ingersoll-Rand Co.

With a combined net worth of $5.1 million dollars.

Responsible for setting up all EDI customers in the P21 system.

Successfully perform month end system maintenance.

Execute monthly yearly closing reports

Manage office administrations such as payroll, building up-keep, telephone

systems, approved invoices for payments kept track of all employee benefits.

Manage maintain monthly yearly warehouse inventory reports.

01/04-01/06 CVS PHARMACY CHICAGO ILLINOIS

Store Manager

Successfully supervise and over look all store activities.

Administer and monitor all internal/external loss prevention programs and systems.

Manage all office administration and payroll.

Execute daily and weekly reports. Order and stock merchandise. Organize and execute resets of permanent and seasonal departments.

Recruit and develop employees performance, promote and build high store moral

Analyze financial and operating reports, trouble shoot and make recommendations on store improvements.

11/02-07/03 MCCAIN FODDS USA, OAKBROOK, ILLINOIS

Senior Customer Service Rep/ Lead Logistics Supervisor

Responsible for order taking via EDI and pulling EDI for the rest of the Customer Service Representatives.

Responsible for reading the raw data in EDI to fix orders errors.

Problem solving and monitoring orders for full success. Also responsible for inventory control for several warehouses where product shipped from, with a combined net worth of $5.5 million dollars.

Daily order and invoice management for accuracy.

Responsible for all the Spanish-speaking customers nationwide.

Responsible for a whole region.

01/97 06/02 DEAN DIP AND DRESSING CORP. (DEAN FOODS CO.) ROSEMONT, ILLINOIS

Sales Rep/Customer service Manager/ Logistics Manager

Responsible for sales in the Illinois region, with a net worth of $7.5 million dollars.

Solving Customer-shipping problems with brokers and transportation.

Ensured customer promotions were taken within terms.

Responsible for all the Spanish-speaking customers nationwide.

Researched and solved overpayments along with short paid invoices.

SKILLS:

Knowledge of computer programs, IBM Data Entry, IBM CRP, MS Windows 3.1, Windows

NT, Microsoft Word, Excel, Activant P21 and AS400.

Bilingual: Spanish fluent read and write

Exceptional Customer Service Experience

Management Supervisory Experience

Sales Experience

Accounts Receivable Accounts Payable

Over 10 years logistics experience

REFERENCES:

available upon request

Contact this candidate