Customer Service Engineer

Joseph D. Fresch

abo34a@r.postjobfree.com.com**** Spyglass DR. #293, Austin, Texas 78746 512-***-****

CAREER OBJECTIVE

Seeking employment that will use all my training and skills while also providing opportunities to gain management experience.

SKILLS

Excel in customer service Creative and efficient problem solver

Comprehend and work with complex systems Thrive within a team oriented environment

Aptitude to learn new systems quickly Responsible, conscientious self starter

COMPUTER SKILLS

Operating Systems: Windows 2000, NT 4.0, 9x, Linux, Solaris, AIX, Macintosh

Software:

Office 97/2000 HP Jet Direct MS Front Page Allaire Net Objects

Netscape 4.x Norton Ghost Retrospect Timbuktu Pro (Mac and NT)

File Maker Pro Gnu C Compiler 2.x Gnu Debugger Adobe Photoshop 7.0

Entevo Adobe GoLive 6.0 Adobe PageMill 3.0 Unix Shell Scripting

TRAINING CLASSES

Towards Microsoft Certified Systems Engineer (MCSE) and Microsoft Certified Database Administrator (MCDBA) Certificates

New Horizons Learning Center, Austin, Texas

Implementing Microsoft Windows 2000 Professional (MCP) and Server (MCP)

Windows 2000 Network and Operating System Essentials

Implementing a Microsoft Windows 2000 Network Infrastructure (MCP)

Implementing and Administering Microsoft 2000 Directory Services (MCP)

Administering a Microsoft SQL Server 2000 Database

Designing a Microsoft SQL Server 2000 Database

Designing Microsoft 2000 Directory Services (MCP)WORK EXPERIENCE

WEB DESIGN EXPERIENCE

Fresch Designs, Austin, Texas 10/00 - PresentSENIOR CONSULTANT

Design and maintain commercial and non-profit websites for clients

Consult with clients on design and layout elements of their websites

Listed in the top 5 most popular listings on Google.com search engine for subject matter

Researching streaming video technology for use on client websites

Create style sheets to standardize site themes

Develop java script and graphics for custom menu systems

SYSTEM ENGINEERING EXPERIENCE

EOS Engineering, Inc. at Motorola, Inc., Austin, Texas 02/95 - 07/01SENIOR SYSTEMS ENGINEER

Administered systems for 600 users in a mixed environment of Windows 2000, Windows NT 4.0 and Macintosh

Created and maintained the Facilities Information Technology - Systems Team web site as Web Master

Assisted users with changes and updates to their departmental web sites

Supported the planning and implementation of Network projects; moved a Local Area Network (LAN) from Class C to Class B network, assisted with a departmental move involving network and computer relocation

Performed system and network problem resolution via Helpdesk and direct customer service support

Administered the DHCP server across two subnets. Included IP address database maintenance.

File Server administration, file restores and backup, user and groups maintenance and permission settings

Worked on the Windows NT4 workstation and server migration to Windows 2000 project for 110 users and 2 servers

Worked with the Director and Managerial staff to complete inter and intra departmental computer projects.

Developed process improvement procedures to reduce cycle time for customer service

Set up and installed software and hardware

ENVIRONMENTAL ENGINEERING EXPERIENCE

EOS Engineering, Inc. at Motorola, Inc., Austin, Texas 12/92 - 01/95ENVIRONMENTAL ENGINEER

Developed waste acid treatment process automation system, saving 50% of cost over shipping hazardous waste for storage

Maintained mechanical equipment: filter press/ pumps/ air assembly/ crane safety checks

Maintained and calibrated equipment for fluoride effluent levels

Trained new employees

MANAGEMENT EXPERIENCE

Syracuse University Dining Center, Syracuse, New York 09/88 - 05/89MANAGEMENT TRAINEE

Supervised and trained fourteen employees

Managed shift challenges

Coordinated shift schedules

Liaison between managers/ commercial help/ college employees

CONSTRUCTION EXPERIENCE

Fresch Enterprises, Inc., Fulton, New York 06/80 - 08/90

SITE SUPERINTENDANT

Handled all phases of residential construction for single family and town house construction including: design, masonry, rough and finish carpentry, electrical, plumbing, roofing, landscaping and site design, managed business records, and prepared business taxes.

EDUCATION

BS, CHEMICAL ENGINEERING 09/90 - 12/94

The University of Texas, Austin, Texas December 1994

CHEMICAL ENGINEERING AND ECONOMICS PROGRAMS 01/88 - 08/90

Syracuse University, Syracuse, New York

PROFESSIONAL ASSOCIATIONS & MEMBERSHIPS

Affiliate Member - American Institute of Chemical Engineers (AIChE)

Life Member - Texas Ex-Students' Association

ACTIVITIES & INTERESTS

Mountain Biking, Rock Climbing, Volleyball, Reading Science Fiction Novels

Except where noted, entire content * 2003 - Fresch Designs

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