Customer Service Manager

Jennifer Harrison

Email: *********@********.***

Address: ***** *********** **

City: Southfeild

State: MI

Zip: 48033

Country: USA

Phone: 313-***-****

Skill Level: Experienced

Salary Range: 37

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Objective: To obtain a full time position in an environment that offers a greater challenge, increased benefits and opportunity for advancement.

EXPERIENCE

State of Michigan- Unemployment Insurance Examiner (UIA E-10)-- 1/29/2009-8/31/2012

* File claims (unemployment claims)

* Customer service/Call center experience

* Typing 55-60 wpm, taking meeting minutes

* Investigating separation Issues

* Working directly with HR for information

* Initiate fraud investigation

* Releasing documents under FOIA (Freedom Of Information Act)

* Release payments and charges to customers

* Correct billing for employers

* Identifying account discrepancy

* Use of the Oracle System

* Participate in unemployment hearings

* Processing protests for unemployment

* Submitting daily reports

Words of Steele--- Assistant to Senior Copywriter/Office Manager 5/7/2008-12/31/2008

* Scheduling Appointments

* Arranging travel plans

* Preparing advertising kits

* Answering phones, typing memos

* Paying Contractors

* Assisted in the preparations of client presentations

* Handling sensitive material with confidentiality

* Event Planning

American Axle & Manufacturing *Supply and Tool Room Manager-04/2002-02/2007

1840 Holbrook, Detroit, MI 313-***-****

* Assisting with the development of workshops

* Maintained and reported accurate budgets of monthly supply use

* Communicating with the engineering department and suppliers about complaints or concerns from the operators and job setter

* Responsible for the precise calibration of cutting tools used in the CNC machinery (Computer Numerical Control)

* Responsible for the assessing, testing of all new products before being introduced to the department

* Training new associates and demonstrating novel techniques to new members of management

*Clerk/Relief Person - 06/1995-03/2002

* Maintained proper bookkeeping pertaining to ISO 9000 qualifications

* Sustained communication between shift supervisor and assemblers to keep efficiency

* Organized and retained all production material paperwork, utilized faxes

* Handle personal and sensitive material with extreme confidentiality

* Familiar with Union Parliamentary procedures

EDUCATION Bachelor of Science

* Community Development -concentration in Public Administration

* Central Michigan University, Mt. Pleasant, MI

* Graduation: August 2008

Cumulative GPA: 3.85

o Wayne County Community College, (Marketing) Detroit MI (2001) and (2007)

o Northern Michigan University, (Public Administration) Marquette, MI (1992-1995)

COMPUTERS SKILLS *Microsoft Word, Excel, Access, Power Point, Outlook (highly proficient in all)

SKILLS AND ABILITIES

* Extensive training in preparing and facilitating workshop, quality control and auditing, investigating and fact finding for the purpose of adjudicating unemployment issues.

* Experienced in handling sensitive material

* Excellent client/customer service

References available upon request

Contact this candidate