Manager Medical
Resume:
Alana Polanek
Email: *********@********.***
Address: **** **** ******
City: Downers Grove
State: IL
Zip: 60516
Country: USA
Phone: 630-***-****
Skill Level: Management
Salary Range: 65
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Objective
I am passionate about excellence in the provision of health care services, emerging technology, and continuing education. My ability to remove roadblocks to encourage the willingness to participate in shared objectives, education, advocacy and holistic approach to case management provides me with the ability to work with individuals, families and groups.
Qualifications
* Licensed Social Worker, Masters prepared
* Accepted to sit for Clinical Social Work Exam, December 6, 2012
* Area of expertise; hospice, durable medical equipment, electronic medical records
* Areas of knowledge; PTSD, crisis intervention, and telemedicine
Professional Experience
Consultant; Allscripts Enterprise EHR v11.2 Go-Live August 2012 - Present
EHR Academy Corp, Atlanta, GA
* Train and support end users one-on-one in the live clinical environment
* Serve as a clinical specialist during the implementation of Allscripts Enterprise EHR for usage in medical practice organizations
* Ensure Meaningful Use core measures are understood, recorded and accurate emphasizing the team approach to ensure smooth workflow
Manager, Home Medical Equipment March 2004 - May 2012
VITAS HME Solutions (VITAS Healthcare, Corp.), Woodridge, IL
* HME Manager with full oversight of the Home Medical Equipment (HME) service center with an average daily census of 850-1000; 80-100 stops per day; staff of 18
* Quality Assurance Performance Improvement (QAPI) Survey results 3 key benchmark measures for HME remained above company and national average for all three programs served
* Participated in Performance Improvement Projects (PIP) to ensure Conditions of Participation (CoP)
* Participated in Root Cause Analysis, Sentinel Event and FDA reporting
* Internal patient satisfaction surveys consistent monthly 4.75 score on a 5 point scale
* Provided continuous training of staff one-on-one and classroom environment ensuring clear understanding of policies and procedures: Classroom size 10 -20, utilizing power point, lectures, demonstrations and multi-media; topics included HIPAA, OSHA, Patient Safety, PPE Utilization, Hand washing etc.
* Cultivated work environment which valued excellence in patient care, integrity and team cohesion
Consultant, Hospice Provider Accreditation June 2002-December 2003
Generations Healthcare, LLC, Westchester, IL
* Recruited as key member of the leadership foundation team for privately owned/operated hospice
* Lead program through initial certification process, passing Medicare certification survey with zero deficiencies
Consultant, Hospice Provider Accreditation January 2001-June 2002
Odyssey Healthcare, Corp., Arlington Heights, IL
* Recruited as key member of the leadership foundation team for a national hospice service
* Lead program through initial certification process, successfully passing Medicare certification survey with zero deficiencies
Consultant, Marketing Manager February 2000 -January 2001
Elegy Cremation & Memorial Services, Arlington Heights, IL
* Assisted, educated and worked closely with Veterans and their families to understand, determine and utilize Veteran funeral/burial benefits
* Provided consumers with pre-planning funeral/cremation services in the setting of their choice: 85% conducted in the home setting radically decreasing family stress and anxiety
Consultant, Education and Community Outreach April 1998-February 2000
Richard Lamb Funeral Service and Resource Center, Westmont, IL
* Participated in the revolutionary concept of affordable funeral/cremation services
* Licensed CEU Administrator: developed a highly successful monthly professional education series attended by 30-40 health care professionals` monthly, creating name and product recognition
Medical Social Worker October 1991-March 1998
VITAS Healthcare, Corp., Lombard, IL
* Medical Social Worker:: Obtained Master of Social Work during my tenure at VITAS in order to provide direct patient/family case management census of 60-120 hospice patients within the interdisciplinary team approach
* Admissions Coordinator: Developed the Managed Care and Insurance reimbursement protocol for VITAS Healthcare negotiating out of contract coverage with insurance vendors where no prior hospice coverage existed
* Case Worker: Medicaid reimbursement specialist, funeral planning, and community resource liaison Developed and implemented -Patients Who Live Alone- protocol focused on patient safety and coordination of resources which allowed patients living alone to die, in place, at home
Technology and Software Skills
* Allscripts Enterprise v11.2 & v11.2.3
Modules: v10 & v11 Note, Orders, Charge, Call Process, Tasking, Care Guide, History Builder, Rx/Orders, HMP, Immunizations, Flow sheets
* Brightree; DME billing and business management software
* VX, VX Next; VITAS Healthcare electronic medical record software
* PeopleSoft; Financial and Human Capital Management Applications
* Microsoft Office; Microsoft Word, Excel and PowerPoint
Education
* Bachelors of Science, Loyola University, Chicago, 1992
* Masters of Social Work, Loyola University School of Social Work, Chicago, 1997
Certificates/Volunteer
Certificate(s) of Completion, July 2012; PTSD 101:What is PTSD,
Assessment of PTSD, Cross Cultural Considerations, and Aging and PTSD
Certificate of Completion; EHR Academy, Allscripts Enterprise Go-Live Training
Certificate of Completion; HIPAA Privacy and Security Training for Business Associates
Volunteer; Good Samaritan Hospital/Advocate Healthcare
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