Manager Management

Sherrin Arulambalam

** ******* ***** *** *** Scarborough, ON M1V 4A3

Phone: 647-***-**** E-Mail: *********@*******.***

SKILLS

Technical/Research Related Skills

Strong understanding of Structured Writing and DITA

Computer literate performer working efficiently with a wide variety of software, content and defect

management systems such as Content@ Explorer, XmetaL, XIA Soft, MKS Integrity, Microsoft Office, and

Internet Explorer/Firefox, and competent in Windows and Mac platform

Efficiently convert research information through careful analysis into detailed research reports and ability to

retrieve and investigate research through primary and secondary sources

Proficient in multimedia tools such as Adobe Photoshop and Adobe Illustrator

Interpersonal Skills

Quick and adept learner with a high aptitude for learning new material/technology

Communicate fluently in English and French orally and in writing with detail and accuracy to varied

audiences

Pay attention to details and able to quickly identify flaws within the environment

Able to work independently, with minimal supervision, in a fast-paced environment

Ability to manage and coordinate multiple events efficiently under stress in fast-paced environments to meet

strict deadlines

Display initiative in assigned tasks by being a motivated self-starter seeking new tasks and proposing

creative ideas to enhance work performance

Resourceful team player who excels in building and maintaining relationships with colleagues

EXPERIENCE

Research in Motion September December 2011

Technical Writer - Smartphone Documentation and Training Team

Authored several RN/KIL (Release Notes and Known Issues List) for Developer Tasks and highly adept with

the editing review cycle in the defect management system (MKS Integrity)

Created Job Aids in a content management system (Content@ Explorer) for several smartphones and

successfully brought project to migration stage into the new DITA CMS (XIA Soft)

Knowledgeable of the editing review cycle and co-operatively interacted with editors and team members to

produce high-quality content in an agile development model

Worked with Adobe Photoshop and Adobe Illustrator to find a generic graphic size required for .TIF and

.JPG images for Job Aid Hardware Comparisons and Job Aid Hardware Overviews

Assisted in providing recommendations for RIM s online support page by identifying relevant and redundant

information that should be included on webpage

Created a training manual outlining processes and troubleshooting aspects involved in creating a job aid

using screenshots and text with a structured-writing approach

Conducted competitive research projects under short notice and presented material in a professional and

creative manner

Grasshopper Energy Corporation May August 2010

Program Coordinator

Assisted executive team members with marketing/program development by conducting research and

presented findings using Microsoft Word and Microsoft Excel in a cohesive and organized manner

Diligently scanned reports for flaws and notified energy advisors to resubmit reports with updated

corrections

Proficiently trained new program coordinators and constructed written training manuals to prepare and ease

their transition

Productively managed a team of energy advisors by ensuring duties and assigned energy audits were

carried out efficiently

Provided up-to-date and accurate information concerning various conservation programs such as the

ecoEnergy program and OPA s FIT/microFIT program to prospective clients

Conducted telephone interviews with job applicants and used sound judgment to suggest prospective

applicants for hiring to Program Manager

Accurately entered and updated client information in company s database

EDUCATION

University of Toronto Scarborough September 2008 April 2012

Graduated in Honours Bachelor of Art: English (Co-op) and French with Distinction

AWARDS AND ACHIEVEMENTS

Avie Bennett Scholarship awarded by University of Toronto ($5000) 2008

University of Toronto Scarborough Scholarship ($1000) 2008

Completed the Core French Program with High Distinction 2008

Grade 12 Individuals and Families in a Diverse Society Award (attained highest mark) 2008

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