Quality Assurance Manager
Resume:
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Eran Afner
*********@*****.*** - 206-***-****
Seattle, WA
PROFESSIONAL PROFILE
Talented writer and editor with a demonstrated ability to increase readership and create
fresh, lively content in a fast-paced, deadline-driven environment. Brilliant multitasker
with over ten years of project management experience and a reputation for sharp problem
solving, stellar prioritizing, staying calm under pressure and excellent follow through.
Friendly communicator, adept at working cross-functionally among teams, as well as
presenting to VP and director level clients in a variety of vertical markets. Described by
clients and co-workers as organized, dependable, witty and fun to work with.
TECHNOLOGY
SOFTWARE: Word 2007, Excel 2007, PowerPoint 2007, Outlook 2007, Visio 2007, Adobe Acrobat
9 Pro, Photoshop CS4, Illustrator CS4, Dreamweaver CS4, InDesign CS4
ONLINE & SOCIAL MEDIA: SharePoint, Google AdWords, Piwik Analytics, Google Analytics,
SEOmoz, Drupal, WordPress, Facebook, Twitter, MySpace, Blogger
PLATFORMS: Mac & PC
SKILLS & ABILITIES
Project Management
HTML Experience
AP Stylebook & Chicago Manual of Style
Search Engine Optimization (SEO)
Strong Interpersonal and Communication Skills
Team Management and Hiring
Graphic Design
Process and Procedures Documentation
Style Guide Development
Creative, Positive Problem Solver
Sound Judgment Under Pressure
Time ManagementEXPERIENCE
The Creative GroupWeb Content Editor: Qualis Health (1/12-present
)
Assistant Editor: Amazon-Kindle Content Quality Dept. (10/11-12/11)
Major Accomplishment:
Consistently exceeded Amazon expectations by maintaining an error rating of less than
.05% on a set standard of 2%.
Qualis Health Responsibilities:
Copyedit Web site content for style and grammar
Upload content to Web using Drupal Content Management System
Analyze and report Web site traffic using Google Analytics
HTML source coding
Amazon Responsibilities:
Analyze correctness of name and phrase sets in Kindle Touch x-ray tool
Update errors within online x-ray database
Track and record metrics in SharePoint
Report opportunities for process and tool improvements to team lead
The Surfrider FoundationEditor/Publisher Coastal Current (6/05 - 4/11
)
Public Relations Seattle Chapter (
6/05-6/09)
Major Accomplishments:
Redesigned and developed overall content strategy of Coastal Current, resulting in 35%
increase in readership.
Increased editorial content 100% over two-year period.
Developed and deployed reader satisfaction survey, earning 90%overall approval rating on
content quality and effectiveness by survey participants.
Increased press coverage of Clean Water Classic surf contest through effective PR
strategy including pieces at Seattle Times, KING5 News, Seattle magazine, Salem News and
The Daily World.
Responsibilities:
Develop and Organize Content
Write Headlines
Copyedit and Proofread Articles
Write Articles
Develop Web Content
Write Press Releases
Establish and Uphold Deadlines
Editorial Layout and Graphic Design
Adjust Photo/Image Quality for Print and Online Publication
Coordinate with Vendors for Print Production and Distribution
Seattle magazine
Editorial Assistant (2/10-8/10)
Major Accomplishments:
Assigned largest workload of articles on editorial assistant staff due to talent for
writing high-quality content under tight deadlines.
Responsibilities:
Write Articles
Fact-check Editorial Content
Research
Write Datebook Calendar Listings
Pitch New Stories
Interview Subjects for Profile Articles
Write and Post Web content Using a Content Management System (CMS)
IKON Office SolutionsIntegrated Account Manager (4/06-2/10
)
Site Manager (7/00-4/06
)
Field Support Representative (10/99-7/00)
Major Accomplishments:
Successfully managed 11 business critical accounts with 11 different teams in 15
different locations, worth annual revenue stream of 3.6 million dollars.
Improved Children s Hospital Copy Center accuracy rating from 90% to 100% for 18
consecutive months through creating and implementing customized quality assurance process.
Reversed Stevens Hospital contract cancellation, retaining 300K in annual revenue,
through driving operational excellence, which was the key factor in the client s final
decision to renew.
Responsibilities:
Write and Edit Site Procedures and End User Guides
Write and Maintain Contract Scopes of Services
Copyedit Contract Proposals, Marketing Materials and Sales Presentations
Project and Program Management
Customer Relationship Management
Corporate Communication and Presentations
Operations Management and Analysis
Business Development
Manage Forecasts and Budgets
Manage and Maintain the IKON Service Excellence Program
Cross-functional Collaboration
EDUCATION
Editing Certificate
2007; University of Washington
Seattle, WA
Bachelor of Arts: English, Communication
2006; University of Washington
Seattle, WA
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