Project Manager Active Directory

Location:

Frederick, CO

Posted:

October 18, 2012

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Resume:

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Mukesh K. Jha

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Last Update: 02-12-2012

Mukesh K. Jha (Windows Server/System Administrator) U.S. Citizen

6137 Lincoln Street 720-***-**** / 303-***-****

Frederick, CO 80530 abo300@r.postjobfree.com

OBJECTIVE

To contribute strong technical skills with several years of experience in Systems/Server

Administration, analysis and Network Management both in Windows and Mac Environment.

Experienced IT Professional seeking position that will provide career developing

opportunities while efficiently responding to a business growing needs.

EDUCATION

Master of Science in Management in IT Management (MSM-IT) June, 2011

Colorado Technical University, Colorado Springs, CO

. GPA: 3.64 (4.0)

Bachelor of Science in Business Administration September, 2010

Colorado Technical University, Colorado Springs, CO

GPA: 3.98 (4.0)

Honors/ Award: Awarded with the highest GPA

Associates of Science in General Studies February, 2009

Colorado Technical University, Colorado Springs, CO

. GPA: 3.86 (4.0)

Honors/ Award: Awarded with the highest GPA

Leadership: Mentor at Colorado Technical University:

Helping students with their questions and concerns.

Certifications

IBM Hardware A+ (Equivalent) Field Service Technician.

IBM certified Helpdesk Trainer.

Dell certified Desktop Support Technician.

Basics of Accounting.

Business Fundamentals.

Human Resource Development.

Professional Communication.

Project Planning.

Managing Essentials.

Organizational Systems Improvement.

Networking and Telecommunications

TECHNICAL SKILLS

Systems: Windows (1998/2000/NT/XP/VISTA/7), Linux, UNIX, Mac OS, VMware ESXi 4.1.

Hardware: Servers, Hubs, Routers, Switches, PCs, Laptops, PDAs, Phones, Blackberry,

Scanner.

Software: MS Office Suite 97/2000/2003/2007/2010, MS SQL Server, Visio, Lotus Notes

6.5/7.5/8.5, Adobe Professional 6/7/8/9, Macromedia, Photoshop, PageMaker, SharePoint,

Citrix Remote Desktop, Live Link, PeopleSoft, P Synch, Work Management System, PBX

Programming, LMS.

Networking: TCP/IP, DNS, DHCP, LAN/WAN, Ethernet, Wireless Network, Token Ring, VPN,

Network Cameras, Solar winds, Spice works.

Servers: Windows Server 2000, 2003, 2003 R2, 2008, 2008 R2, Exchange 2000/2003/2007, Mac

OSX Server 10.6, OCS 2007 Configuration and Management, Active Directory, Domain

Controller.

Troubleshooting:HP/Dell/Lenovo Desktop/Laptop/Workstation/Printer etc.

Mainframe: MVS Mainframe, Peregrine Service Center, Remedy, CICS, SAP, TSO, Net View

Arrow, Rail Res, Stars.

Languages: Visual Basic, C, C++, HTML, Java, JavaScript, Power Shell,

Remote Tool: Dame Ware, Carbon copy, Net Meeting, SMS, PC Anywhere, Remote Desktop,

Citrix Remote Desktop, Log Me-In, Real VNC, Team Viewer, CORD for Mac etc.

Backup Tool: HP Data Express, Volume Shadow Copy, Backup Exec 2010R2, NetBackup 7.1.

Technologies: SMS, SCCM, VoIP, PBX System, Global Dialer.PROFESSIONAL EXPERIENCES

Windows System AdministratorJanuary, 2012 to PresentELEVATIONS CREDIT UNION (Project) Boulder, CO

Provide tier 3 level server, network, telephony, and security hardware support.

Assists in the design and implementation of upgrade paths for OS, security, hardware and

systems software.

Administer Microsoft Windows 2000, 2003, 2008 servers in multi-sites Active Directory

environment, Exchange 2003/2007; manage 100+ virtual servers, Win XP and 7 environments.

Blackberry Enterprise Server, MOSS 2007, SCCM 2007, Operating System Deployment Manager,

Microsoft Unified Communications, DFS, Thin clients, NetBackup 7.1.

Local Area Networking, including maintenance, installation, and troubleshooting

techniques, especially dealing with the TCP/IP protocol and services, and managing a large

diversified environment using TCP/IP.

Cisco routers, switches, firewalls, IDS and Cisco Load Balancers, v-center, ESXi 4.1.

Server, network, VOIP, hardware and software configuration, installation, monitoring, and

troubleshooting, installing disks, tape library, memory, system cabling/wiring and other

components using proper rack layout and design, along with overall Data Center

environment.

Analyze and define problems and conceptualize feasible solutions, and present all

practical solutions in a concise format to non-technical users.

Analyzes and monitors server, network, telephony, and security in accordance to the

Elevations IT Security Program and Standard Security Operating Procedure Handbook.

Maintains IT policies and procedures manual, and keeps department staff informed of all

changes.

Work on multiple projects and effectively communicate updates with team and management.

Windows Server/System AdministratorMarch, 2011 to December, 2011IBM/XCEL ENERGY (Consultant) Golden, CO

Mainly focused to upgrade all Microsoft Windows Server 2000 to 2003 R2 and 2008 R2 as

needed by client throughout this project

Administer Microsoft Windows 2000, 2003, 2008 servers in Active Directory environment

Responsible for building, configuring, migrating, decommissioning servers in Enterprise

Environment in 24X7 Datacenter management

Responsible for building Virtual Machines, converting physical servers to Virtual using

vSphere, vCenter, ESXi 4.1

Kept track of all old/new Server Hardware/Software and peripherals

Worked directly with Project Manager and other teams such as Network, Router, Firewall,

Backup, SAN, Exchange, Database team throughout the migration using proper communication

Responsible for updating and patching all the Servers using SMS and SCCM tools

Responsible for troubleshooting and maintaining the server hardware, software,

application, cluster, network connectivity, power failure, parts replacement, server

racking, Registry Updates

Installed Active Directory, performed printer migration, migrated Exchange Server 2003,

2007

Built domain controllers using IBM X-Series 330, 335, 345, 346, 3650, 3650M2, 3650M3 etc.

Installed Netback up, SQL server, Exchange server, file and print server

Switch, Router, LAN, VLAN, DNS, Ethernet, Wireless, DHCP, TCP/IP, VPN, IBM Director,

Citrix, SCSI, SATA, IDE, RAID0/1/5, IIS, SEP, Remedy ticket management.

Worked independently on site without any supervision

Compaq/HP servers, Unix servers, eFAX server and some Windows XP/Vista/7 workstations

Administer Lotus Notes 7, Same Time Messaging 8.5, Domino Server, Exchange Server 2003

Responsible for DAS to SAN/NAS migration, RSA Project, Imaged servers using IBM Director

Created/deleted print queues, setup global scan, manage network printers (500+)

IT Administrator/ManagerApril, 2010 to March, 2011Sounds True Louisville, CO

Performed Software/Hardware Installation, Maintenance on Microsoft Windows Server 2003

(Active Directory) and Mac OSX Server (Leopard 10.5/ Snow Leopard 10.6) for 75-80 users

Responsible for Exchange, Network, Backup, Remote Access Administration and Maintenance

Administer Exchange Server 2003, Domain Controller, Blackberry Enterprise Server(BES),

file and print server, Database SQL Server 2007, SAN, Backup Exec 2010 R2, Trend Micro 10

Responsible for all IT equipment needs, licensing, contracts, upgrades, purchases

Developed and managed the Help Desk tool using Spice work for issue tracking purpose

Switch. Router, Firewall, LAN, Ethernet, VLAN,DNS, DHCP, TCP/IP, SCSI, IIS, SATA, IDE,

disk to disk and disk to tape drive backup

Managed Dell desktop/laptop and servers, VMware Fusion 2.0/3.0

Lead PBX phone system upgrade to ShoreTel Voice over IP phone and Soft Phone

Responsible for Printer, Fax, Scanner, Copier support and supplies, Wireless Access Point

Supported VPN, Adobe Suites, File Maker Pro, SalesLogix, XenServer, Sage/MAS 500

Windows XP/Vista/7 and Mac OS 10.4/10.5/10.6 Support

Managed conference rooms, Distribution lists, mailbox sizes, archive, Spam filter,

Supported Microsoft Office 2003-2007 & Office 2008 for Mac users

Supported and managed i-Phone, Blackberry, T-mobile / Verizon / AT&T cell phones with

Exchange Email setup, POP3/IMAP accounts, managed Voice Mail Server and users

Worked independently on site without any supervision

Desk side Support TechnicianAugust, 2009 to April, 2010STARTEK Greeley, CO

Provided onsite support for 900 plus users with all their desktop support needs

Perform Software/Hardware Installation, Inventory Management of 2000 Dell workstations

Performed mailbox migration from Exchange 2000 to 2003 in Enterprise Environment

Light administration of Windows Server 2003 (Active Directory) to manage user accounts,

computers, printers, responsible for creating contact/calendar/mailbox size, distribution

list

Provide onsite Support for 8 different clients: AT&T, QWEST, T-Mobile, Vonage, Air cell,

Cingular, Comcast, XO Communications in High volume of help desk tickets.

Supported Blackberry exchange email configuration, Microsoft Active Synch,

Supported CISCO/AVAYA/ ASPECT Phones in both PBX and VOIP technologies

Switch, Router, Firewall, LAN/VLAN, Ethernet, Wireless, DNS, DHCP, TCP/IP, Cisco VPN,

Citrix Remote Desktop, Global Dialer

Responsible for Network Issues, Printer/Fax/Scanner/Copier support

Supported Exchange Server 2003 and 2007, MS Office Communication (OCS) 2005, 2007.

Windows 2000/ XP/7 environment

Manage training rooms, LABs, Polycom Video Conferencing Device setup

Image multiple workstations using Altiris deployment solution, ghost using image server

PGP Encryption Software for remote users with Lenovo Laptop

Worked independently on site without any supervision

Software DeploymentMay, 2009 to June, 2009Denver Federal Center (EPA) (Consultant) Lakewood, CO

This is 3 -4 weeks Software deployment project

Perform Quality Assurance after the Software Installation

Migrated old Dell machines and Upgraded and Set up new laptop for the EPA users

Replaced old machines with new laptops

Deployed almost 500 machines and insisted users with any questions

Network/System AdministratorAugust, 2008 to March, 2009Golden Aluminum, Inc. Ft. Lupton, CO

. Perform support and maintenance functions within 24 hours of trouble report.

. Performed Software/Hardware Installation, Maintenance on Microsoft Windows Server 2003

(Active Directory) 350 users

. Responsible for Exchange, Network, Backup, Remote Access Administration and Maintenance

. Administer Exchange Server 2003, Domain Controller, Blackberry Enterprise Server(BES),

file and print server, Database SQL Server 2007, SAN, Volume Shadow Copy, Trend Micro

. Responsible for all IT equipment needs, licensing, contracts, upgrades, purchases

. Developed and managed the Help Desk tool using Microsoft SharePoint, Spice work for

inventory management

. Upgraded and migrated Mailboxes from Exchange 2003 to 2007 (almost 650 user accounts)

. Upgraded Office 2003 to Office 2007 and provided required training to all users.

. Switch, Router, Firewall, DNS, DHCP, Ethernet, Wireless, TCP/IP, Cabling, VPN, PPTP

. Set up and troubleshoot all local and Network Printers/copiers/scanners/Fax machines.

. Manage the Axis Network Day/Night Cameras with the troubleshooting and recordings.

. Build new machines for employees with Windows XP and Vista Operating System.

. Troubleshoot all printer, fax, scanner, copier, Blackberries, PBX phone System etc.

. Provided troubleshooting of the PDA s and Blackberries with Active Synch Software.

. Helped users with Adobe acrobat 6/7/8/9 installation, set up and configuration.

. Worked independently on site without any supervision

Desktop Remote Support Technician (Tier 2) September, 2007 to October, 2008Northrop Grumman (Consultant) Lafayette, CO

. Provided Tier 2 remote support with 99% call ticket resolution in large call center

environment

. Assisted users with hardware and software installations and performance issues remotely

. Recovered lost files and repaired damaged disks, corrupt pst files

. Supported Blackberry with Enterprise Activation for more than 10,000 users across US

. Supported Exchange server 2000 and OCS 2005

. Citrix Remote Desktop, PC Anywhere, Dame ware, Remote Control, SMS, Carbon Copy

. Worked with desk side techs with onsite presence needed for some issues

. Provided training for new hire IT helpdesk technicians.

. Cisco VPN Support, MS Office 2003 and 2007 support

. Password reset/unlock using Active Directory and P synch software.

. RSA Secure ID, Remedy, Peregrine Service Center, LMS, CICS, STARS, ARROW, RAILRES

Desktop Remote Support Technician (Tier 1.5) April, 2006 to December, 2007

IBM (Consultant) Boulder, CO

. Supported users with hardware and software installations and issues over the phone.

. Provided Tier 2 remote support with 99% call ticket resolution in large call center

environment

. Performed troubleshooting for clients with difficulties connecting their computers to

the network, Maintained and upgraded computer equipment.

. Assisted desk side tech with software installation, provided appropriate software

. Supported users with Lotus Notes 6.5, SAP, CICS, ARROW, RAILRES, STARS

. Follow up calls with the current update on break/fix issues.

. VPN Support, Citrix Remote Desktop, Password reset/unlock using Active Directory.

. Responsible for training new helpdesk contractors and prepare their workstations.

. Remedy, Peregrine Service Center, RSA Secure ID, MS Office 2000, 2003

Founder

May, 2005 to PresentDeveloping Hands Frederick, CO

. Founded this non-profit having a great cause in mind and help build school for orphans.

. Recruited other board members such as president, vice-president, secretary and other

members.

. Help provide fund raising dinner and other charitable activities.

. Manage international board members along with involved volunteers.

. URL: http://www.developinghands.org

Special Ability

. Enjoy working in any environment and great team player.

. Personality, industrial and clinical; Market research concept.

. Ability to speak/understand English, Nepali, Hindi, Bhojpuri, Maithili languages.

. Very Passionate in Web development and blogging.

. Owner and technician of a home based Computer Service business called FIX FOR LESS

L.L.C., website: http://www.fixforless.net

. Recommendations on LinkedIn Network: http://www.linkedin.com/in/mukeshkumarjha

Professional References: Available Upon Request.

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