Customer Service Sales

Tyahna Butler

Email: ********@*********.***

Address:

City: Philadelphia

State: PA

Zip: 19151

Country: USA

Phone: 773-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly dedicated and determined individual with managerial experience. Strong ability to effectively multi-task in a fast-paced environment and motivated towards achieving set goals and deadlines in a timely manner. Expertise includes team leadership, exceptional interpersonal communication skills, both written and verbal. Superior customer service skills, assertive and energetic.

Educational Background:

High School Dipolma from International Academy of Design and Technology, Chicago Lawn IL 1/2001 to 12/2010 (Bachelor of Fine Arts in Fashion Merchandising)

Job History / Details:

Professional Summary

Highly dedicated and determined individual with managerial experience. Strong ability to effectively multi-task in a fast-paced environment and motivated towards achieving set goals and deadlines in a timely manner. Expertise includes team leadership, exceptional interpersonal communication skills, both written and verbal. Superior customer service skills, assertive and energetic.

Skill Highlights

Microsoft Word, Excel, PowerPoint, Outlook Express

Adobe InDesign

Adobe Illustrator

Floor set design expertise

Markdown/promotional procedures

Adaptive team player

Visual merchandising proficiency

Work Experience

10/16/2012 12:00:00 AM

New York & Company Plymouth Meeting, PA

Assistant Store Manager

2008 to current

Store manager charged with executing a broad scope of daily activities to include directly monitoring and coaching sales associated, resolve escalated customer complaints and issues, composing and enforcing policies, and gathering with senior management to review business strategies.

Made comparisons with rival products to see how they could be improved

Researched and surveyed customer satisfaction reports

Created ideas regarding offers to boost sales

Resolved order and inventory problems by investigating data and history ; identifying alternate means for filing orders

Maintained accurate records for sales

Creatively arranged store fronts and windows with visual props and lighting to attract customers

Achieved 30 percentage in market shares with company's goal is 5 percentage

Sales Associate 2007 to 2008

Central point of contact for customers who visited the store. Interacted with customers, answered their questions, and made sales. Also serviced as a consultant for customers by assisting them to make the right selections and purchases.

Provided prompt and courteous customer service

Processed freight, supported visual standards and delivered on expected metrics and sales

Worked with the marketing department on how to pitch the products

Operated computerized cash register to finalize sales

Accurately handled money and credit card payments and transactions

Performed shift audits and maintained proper inventory levels

Education and Training

2010 International Academy of Design and Technology Chicago, IL

Bachelor of Fine Arts in Fashion Merchandising

Achievements: GPA 3.5, Dean's List - Spring 2009, Summer 2009 and Fall 2010

President's List - Fall 2009

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