Customer Service Representative

Saneatha Coe

Email: ********@**************.***

Address:

City: Duluth

State: GA

Zip: 30096

Country: USA

Phone: 770-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Qualified customer service representative with 11 years in fast-paced customer service and call center environments. Personable and professional under pressure. Managing and training 50 call completion operators and new employees.

Educational Background:

High School Dipolma from Harry S. Truman, Bronx NY 1/2001 to 6/1995 (English, Psychology)

Job History / Details:

Professional Summary

Qualified customer service representative with 11 years in fast-paced customer service and call center environments. Personable and professional under pressure. Managing and training 50 call completion operators and new employees.

Work Experience

October 2010 to January 2010

Verizon NY, NY

Directory Assistance Operator

Assist customers with local and national listings

Provide correct number, area codes, and exchanges

Assist wireless customers with movie listings, weather, and business category listings

Using special key strokes per call

Handling and redirecting traffic throughout Verizon

January 2006 to June 2009

Toll Billing Investigation Representative

Investigate and sustain charges

handle bill inquiries

upgrade and bundle packages

May 1999 to December 2005

Call Completion Operator/ Service Assistant

highly skill operator handling 700 calls daily

provide professional, courteous, and accurate service

Assist customers with direct,collect, local, and long distance calls

Handle third party billing and operator privilege

transfer and monitor 911 calls

Supervise and monitor 50 operators

handling irate customers with care

train new employees and existing employees on new material

June 1995 to March 1998

North Shore University Hospital Westbury, NY

Payroll File Clerk

Organize and file new employee requisites and termination

File and maintain necessary reports and documents

Perform general office duties such as typing,operating office machines and sorting mail

Education and Training

1995 Harry S. Truman Bronx, NY

High School Diploma

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