Customer Service Administrative Assistant

Debora McGeary

Email: *********@********.***

Address: * ******* ******

City: Plainview

State: NY

Zip: 11803

Country: USA

Phone: 516-***-****

Skill Level: Experienced

Salary Range: 0

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

iDebora McGeary

3 Blanche Street, Plainview, New York 11803 Phone: 516-***-**** Cell: 516-***-****

E-Mail *********@********.***

Career Overview

I am a friendly, energetic and reliable office worker, skilled at developing relations with a diverse group of people. My most recent position was Admissions Coordinator with many years of experience in various positions at a skilled nursing facility. I demonstrate ability to provide exceptional support and service for a broad-range of clients, specializing in geriatrics.

Professional Experience

Admissions Coordinator January 2005- September 2012

Woodbury Center for Health Care Woodbury, New York

Verified Medicare/ Insurance policies

Made financial arrangements with families seeking long term care

Worked with discharge planners and case managers accepting referrals from hospitals and assisted living facilities

Provided personal customer service to clients

Contacted insurance providers to verify correct insurance information and set authorizations for proper billing

Coordinated admission processes and prepared medical records and agreement packets

Enrolled residents in Medicare part D drug plans

Worked closely with off site marketers to increase admissions

Administrative Assistant September 1999- December 2004

Woodbury Center for Health Care Woodbury, New York

Managed daily office operations and maintenance of equipment, maintaining accurate records for all front office business

Updated patient accounts and information on a daily basis

Successfully established effective systems for record retention by creating database for daily resident information

Systematically increased office organization by developing more efficient filling/documenting system and customer database protocols

Education

Half Hollow Hills East, NY High School Diploma 1978

State University of New York at Brockport- Business 1980

Microsoft Office Training

Core Accomplishments

Administration- Answered phone lines, transferred calls to corresponding departments, filed patient records, made appointments and ordered office supplies

Billing- Cooperated with Medicare, Medicaid, and private insurance providers to establish relationships and resolve billing issues. I have experience

Customer Service- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency

Data Preparation- Prepared medical records packets for insurance reviews of procedures and fees/ services justification

Data Reporting- Complied statistical data, such as patient admissions and discharges

Medical Records- Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to numeric filing system.

Many references available on request

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