Project Manager

Vikas Bhatia

Email: *********@********.***

Address: **** ********** *****

City: Springfield

State: VA

Zip: 22153

Country: USA

Phone: 703-***-****

Skill Level: Management

Salary Range: 110

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Vikas K. Bhatia

8212 Southwater Court, Springfield, VA 22153 703-***-**** *********@********.***

QUALIFICATION HIGHLIGHTS

*Over 7 years of Information Systems Management experience & over 12 years of Information Technology experience

*Ability to lead multiple project teams simultaneously including matrix management

*Solid experience in working with senior executives & organizational strategic planning

*Strong communication skills to interact with clients at all levels within the organization

*Experienced in application of Project Management methodologies and best practices

*Results oriented management style

*Experienced in managing IT budgets, IT financial planning and vendor relationship management

*US Citizen - Eligible for security clearance

EXPERIENCE

District of Columbia Government, Washington D.C

Information Technology Manager/Program Manager

January 2008-Present

*Represent the technology division as a Business Liaison Manager offering technology solutions around a web based case management system with client records to internal and external customers including the Federal & State Government

*Participate with Senior Management in strategy/objective formulation for the IT organization corresponding to business goals and compliance requirements (Federal and State level)

*Propose, initiate, design, develop and implement technology solutions leading to the achievement of the established goals and objectives using Software Development Methodologies

*Responsible for managing an IT portfolio comprising of multiple teams which include -application development, infrastructure technical team, data integrity and reporting, helpdesk and training

*Responsible for Project Management of technology related projects by application of PMP methodologies (Agile, SDLC, SCRUM)

*Responsible for formulation and maintenance of IT Budgets including feasibility analysis, cost benefits study and procurement of IT related Software and Hardware purchases

*Manage the design and operational aspect of the core IT web based application built on a .NET 4.0 and Oracle framework including set up of core IT infrastructure including data center maintenance, virtualization of servers and implementation of IT failover operations

*Manage the design, development, testing and implementation efforts related to the maintenance and upgrade of the agency`s data interfaces with external systems as such as the District`s Financial system (R*STARS); implementation of electronic data exchange in multiple phases related to the DC Superior Court and set up of reporting interfaces in conjunction with the Office of Chief Technology Officer (OCTO) and Citywide Data Reporting (CWDW)

*Participate in the business process design and implementation of electronic data exchange related to submission of client related event data for submission to the District`s Medicaid Management Information System (MMIS) working in conjunction with a third party vendor responsible for data integrity and contributing to the agency`s goal for Revenue claiming

*Responsible for RFP formulation, evaluation and contract award process to IT contractors for multi-year project related to system maintenance and enhancements

*Manage vendor relationships and provide project oversight for all IT development and maintenance activities

*Responsible for drafting and finalizing Service Level Agreement`s and Memorandum of Understanding with internal and external entities pertaining to IT requirements

*Manage and participate in the data reporting process of key data variables and accountable to US Federal Government, State Government, National and Local Non Profit agencies

*Responsible for compliance of software and hardware with security and industry standards

*Participate in IT and Security Audit initiatives acting as a representative for IT operations from a legal, industry standards and a organizational perspective

*Responsible for employee career plans, hiring and evaluation process

Fairfax County Government, Fairfax, VA

Information Technology Business Manager, Dept. of Family Services

August 2006- Jan 2008

*Managed a team of IT professionals responsible for developing and maintaining applications supporting a user load of approximately 1500+ users

*Managed and led a team of Project Managers involved in managing technology projects through out the Software Development life cycle process

*Directed and coordinated activities of Project Managers to ensure project progresses on schedule and within prescribed budget.

*Ensured current IT systems are supporting the organizational business needs and identify opportunities for improvement

*Researched latest trends in technology and identified optimal solutions that could be deployed in the department and integrate with the State and Federal government requirements.

*Worked closely with Senior Management and division heads to analyze business requirements and offer technology solutions

*Developed and communicated the IT strategic vision to the Senior Management and get their commitment to support and champion IT initiatives.

*Participated in the establishment, organization, and implementation of short- and long-range goals, objectives, policies, and operating procedures

*Developed integrated project plans, implementation schedules, and cost estimates for major, long-term projects

*Formulated departmental IT policies and procedures in line with organizational policies

*Prepared and managed annual budgets and perform periodic cost and productivity analyses

*Involved in RFP evaluation, vendor selection and award process.

*Involved in evaluation, maintenance and renewal of IT contracts.

*Certified Fairfax County Project Management Professional (PMP)

Verizon Business, Arlington, VA

Senior Software Engineer/ Development Lead, Event Processing Systems

July 1998 - Aug 2006

*Was responsible for leading the Event Processing Systems Team for expressTRAK billing system with team size varying from 4 individuals to a maximum size of 16 employees.

*Assumed leadership tasks including overseeing, release/team planning, coordinating, implementing and maintenance of business development initiatives related to billing software for Verizon`s billing system.

*Analyzed Client/Business Requirements and provide IT solutions for Enterprise, Contracts and Consumer customers of Verizon Long Distance and Local billing platforms. This included meetings/JAD sessions on a regular basis with designers and development engineers to ensure requirements are translated into the most cost effective and efficient way of software development to answer the business` technology needs.

*Managed project development activity using the software development life cycle (SDLC) methodology.

*Worked as a liaison between the Release Management Team, Development team and Client Contacts coordinating project schedules, project milestones, cross application development and testing efforts and quality assurance techniques for IT initiatives.

*Developed long-term goals for Table Team employees and provide mentoring, coaching and problem solving assistance to team members; encouraging team co-operation and idea sharing.

*Developed system and training documentation for Event Processing Functionality for internal reference.

*Performed assessment of team employees and monitored performance.

*Created and presented release status reports detailing project metrics and key issue reports to senior management

*Offered solutions to management to address the technology requirements, concerns and issues.

Software Engineer, Event Processing Systems

*Successfully engineered software development projects to provide billing solutions for Verizon`s Long Distance and Local products and services.

*Analyzed calling plan service specifications and determined the necessary DB2 table entries to enable expressTRAK application to accurately bill customers for services used

*Investigated and identified root causes of billing issues and escalated the issues to production support teams, with higher emphasis on -show stoppers- of billing cycles.

*Created test cases and test data for unit, string and regression testing.

*Supported System testing, integration testing, pre-production and maintenance testing efforts.

Prepared release and emergency documentation for scheduled and emergency repair efforts.

EDUCATION

George Washington University, Washington, D.C

Master of Science in Information Systems Technology, August 2004

University of Oklahoma, Norman, OK

Bachelor of Business Administration in Management Information Systems, May 1998

George Washington University, Center for Professional Development, Washington D.C

Certificate in Oracle Database Administration, December 1999

Northern Virginia Community College, Falls Church, VA

Certificate in Fast Track Java Certificate Course Completion, December 2000

TECHNICAL SKILLS

Java, SQL, Oracle 9i, Oracle 10G, Business Objects Reporting Platform,DB2, Microsoft Office Suite, Microsoft Project, LOTUS NOTES, Microsoft Visual Studio Team Suite.NET 3.0, .NET 4.0,

MANAGEMENT SKILLS

Strong leadership, interpersonal, communication, analytical skills, project planning and management, strategic planning, listening and coordination skills allows me to be an effective manager, leading my team to achieve the targeted organizational goals.

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