Engineer Customer Service

Business Data Engineer in Test and entry Development (Redmond/Seattle)

Date: 2012-02-10, 1:41PM PST

(Name and address masked, as I am currently employed)

Redmond, WA 98052

Thanks for taking a look at my resume! Please notate my skills and experience, including

my most recent 4 years in the software test industry solely at Microsoft as a V- employee.

Please also factor in expected hourly rate of $40.

*Willing to relocate out of state and abroad, assuming relocation assistance.

*Military background streamlines renewing any desired Government clearances

Objective: ? To develop my current abilities leading to future advancement toward a

fulfilling career and education.

Experience:

Microsoft, Redmond, WA

Projects: Chinasoft, Catalytic, Beyondsoft, and Wikresoft projects July 2008 -- Current

Title: Software Development Test Execution Engineer Lead

Technologies:

SQL/WTT backend database query tool authoring Server + Client workflow deployment and

triage

XML/XLS authoring and failure root cause WinSE Server infrastructure test layout

C#/C++ based tools for editing, coding, and triage Oversaw large scale ipv4/ipv6

transition to FQDN's

Latest Win7 build monitor index query/reference Implemented universal white/grey box

testing

PowerShell tool scripting and failure root-cause Light SharePoint maintenance and

additions

Microsoft Automated Execution and Triage of various Win7/Exchange builds and feature

components. High volume (800+/day) of e-mail and thread handling/monitoring for intuitive

problem management. Investigated/root-caused bugs and failures to assure good practices,

polished content, and a solid end products: Windows 7, and Exchange 15.

MZIMA Fortress Collocations LLC, Tukwila, WA Sept 2007 -- Mar 2008Datacenter Technician with a wide range of responsibilities including network

troubleshooting, level 1 maintenance, repair, cage building, server handling, Cat 5/6/Coax

termination and fiber optic layout. Higher layer implementation and upkeep, including

Win2k3 deployments, Linux system networking for public domain assignments and best

security practices. Largest client was Blizzard's game servers.

Army National Guard, San Diego, CA & Sammamish, WA Mar 2005 -- Mar 2008

?Basic and Advanced Individual Training; I attended drill, one weekend/month, and two

weeks/year as a Combat Engineer (21B) for a 3 year term. Trained as a Satellite and

communications field engineer (25S) at Ft. Lewis; and completed two 6 month AD tours,

including Yakima Cavalry ADSW support, and Border Security in San Diego.

Education:

Green River Community College Mar 2006 -- Mar 2008

? Currently earning my AAS, majoring in Computer Networking and Security Services.

Certifications include:

Business Management Cerfitied, Cisco Networking Certified (PPNP/CCNA), 4x Insurance-

related Certs, and Project Management Certification.

Insurepass, Federal Way, WA March, 2007

? Certified and licensed in property, casualty, life, and disability lines of Insurance

JROTC 3 year Leadership Course

Sept 2001 -- June 2004

? Ending position as a Company Commander responsible for the instruction of numerous

leadership traits to underclassmen; supervised 80+ cadets. Completion of 3 summer

leadership courses; highly decorated and accomplished individual. Awards included

Distinguished Cadet Medal, Rifle Team captain, Armed Drill Captain, and Male Physical

Fitness Captain

Computer Tech Sept 2001 -- June 2004

? Community Service based work, responsible for building and maintaining Hoover High

School's computer labs, software, user interface, and networking capabilities (120+)

across campus

Skill Set

Mainstream IT skills include:

Cisco CCNA routers and switches

WTT Windows Development Testing in automation conjunction with:

-TERRA

-SKUL

-ASI

-Windows BuildMonitorIndex

Workstation breakdown/setup

MS Office 2010 suite Instructor

o Expert instruction, class programs, outlines, and in-depth tutorials in excess of 500

headcount.

o Focus on: OUTLOOK and EXCEL 2010

High volume e-mail environment

Linux/Unix training and personal experience

C#/C++ and related programming and code changing

SQL Scripting Skills

Type 50+ wpm

Microsoft Suite Expert -- Classes include usage Excel, SQL, WTT

Soft Skills:

Able to work with a wide variety of people, both in diverse roles and varied levels of

management and works well as a member of a team.

Able to learn and understand complex computer hardware and software technology.

Strong oral and written communication skills.

Able to communicate complex situations quickly and clearly to people with a variety of

technical and non-tech skills.

Highly results and detail oriented.

Able to work independently, but still follow established policy and procedure.

Excellent follow-through and documentation skills.

Able to keep track of multiple competing priorities and deadlines and deliver quality

results on time. Able to re-prioritize work based on service impact.

Demonstratable ability to successfully give and receive mentoring.

Good working knowledge of LAN/WAN networking, communications protocols, configuration and

network problem solving.

Extensive and detailed reporting practices

Shipping:

Full product cycle experience for shipping quality products: Windows 7, and Exchange 15.

Business Management:

-Name masked-, LLC. (2010 -- current)

CEO

Manages, grows, and creates small business networks and computer systems. Clients include

local businesses, individuals, both personal and professional work environments. Everone

needs technology, and we provide just that.

Education

Green River Community College Aug 2007 -- Current

Contacts: Alan Carter, ext. 4630 Gus Gomez, ext. 4309

*******@**********.*** ******@**********.***

Certifications include:

Business Management Cerfitied, Cisco Networking Certified (PPNP/CCNA), and Project

Management Certification.

IT101

Introduction to Computer ScienceIT110

PC Support Technician 1

IT115

PC Support Technician 2

IT140

Customer Service for IT Professionals

IT 210

IT 210 Managing Cisco Routers & Switches 5

BA 101

Business, Government & Society

Comm234Introduction to Personal Computers

ITT Technical Institute, Seattle, WA Mar 2006 -- Sept 2006

IT103

Operating Systems

IT104

Intro to Computer Programming

IT109

Microsoft Desktop Operating System

TB133

Strategies for the Technical Professional+

TB143

Introduction to Personal Computers

Insurepass, Federal Way, WA March, 2007

Certified and licensed in property, casualty, life, and disability lines of Insurance

Property

Certified Property Washington Insurance License

Casualty

Certified Casualty Washington Insurance License

Life

Certified Life Washington Insurance License

Disability

Certified Disability Washington Insurance LicenseJROTC 3 year Leadership Course

Sept 2001 -- June 2004

My Ending position was a Company Commander; I was responsible for the instruction of

numerous leadership traits to underclassmen; supervised 80+ cadets as a Cadet Captain.

Program Information

Computer Tech

Sept 2001 -- June 2004

Community Service based work, responsible for building and maintaining Hoover High

School's computer labs, software, user interface, and networking capabilities (120+)

across campus. I was also heavily involved in implementing and Maintaining Hoover's

official website

Personal Projects

Unix/Linux Development: Deployment, and implementation across a wide array of systems

including: 32/64 bit client systems, server systems, gaming systems (OS's on PS3/xbox

360), software tweaking, Driver compatibility, and usage.

Programing Challenges: program-writing within boundaries. 100% non-C+ code strictly in MS

Excel 2003 using algorithms to develop a rubric's cube solving, assistance, and game

tools/puzzles.

Non-MS Development: Member of the Apple Programming Connection program, where I am

learning to develop mobile programs and games for free public domain download on the

MacOSX.

Auditory Science: Home and Car audio guru, for crisp fully dynamic 10.2 audio surround

sound experience. Projects include marine and boat installations, dozens of vehicle

installs complete with 3,000 watt peak total system power, in home theater dual-amp

surround installations, as well as contributed to the widely catching on complete/seamless

media sharing between all components while providing a seemingly wireless solution for

multi-room support.

Mod-Chip deployment: Successfully deployed modification chips to several overclocked PC's

and game systems to include: Sega Dreamcast, Sega Saturn, Nintendo Wii, Nintendo GameCube,

Playstations I, II, and III, Xbox, and the Xbox 360!

Welding/Fabrication/Machinery: Continuing my initial career choice as a Ship Fitter, I do

enjoy Rig/Tig Stick + Wire, high voltage welding. Backyard mechanic on my spare time as

needed.

System building: X86/AMD High/Mid/Low-End computer building for friends, family and co-

workers. Can build computers fitting budgets from $200 to well over $10,000 in hardware.

Overclocked gaming systems for real-life gaming simulations and efficient 1Gb/Sec LAN

networking.

Networking: Can implement a 25 user + LAN/WAN household hidden infrastructure,

effectively using Cisco/Sun branded components for commercial, or Linksys/Netgear branded

systems for residential needs.

Marksmanship: I enjoy sport rifling target practice to implement and maintain a high

level of discipline and safety to hone my skills as a U.S. Expert Rifle and Grenade

Marksman. Proficient in 23 types of Weaponry, including artillery, arm + hand weapons, and

Combat Vehicle Cannon (CVC) grades of arms. Versed with 7 types of heavy explosive layout,

detonation, and Bomb-Squad threat removal techniques, includes traditional C-4/Black

Powder/Det-Cord safety.

* Location: Redmond/Seattle

* it's ok to contact this poster if you are a potential employer or other principal

* Principals only. Recruiters, please don't contact this job seeker.

* it's NOT ok to contact this poster with services or other commercial interests

PostingID: 284-***-****

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