Customer Service Sales

Donnie Lewis

Email: ********@**********.***

Address:

City: Houston

State: TX

Zip: 77065

Country: USA

Phone: 713-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished excellent Customer service skills for over 5 years in directing in service and sale support functions in fast-paced, high volume environments. Excellent communication and interpersonal skills; builds rapport and relationships with senior management, peers, and clients.

Educational Background:

High School Dipolma from Central Senior High, Beaumont TX 1/2001 to 1/2010 (N/A)

Job History / Details:

Executive Profile

Accomplished excellent Customer service skills for over 5 years in directing in service and sale support functions in fast-paced, high volume environments. Excellent communication and interpersonal skills; builds rapport and relationships with senior management, peers, and clients.

Skill Highlights

Typing 50 wpm

Keyboarding

Microsoft Word

Microsoft Excel

Powerpoint

AccessLeadership/communication skills

Research and analysisstrategic objective execution

Client account management

Process improvement

Negotiations expert

Core Accomplishments

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Inside Sales

Met and exceeded quotas generating 65 calls per day on leads for software maintenance renewals.

Served as communication link between engineering consultants, MIS management and staff.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Professional Experience

February 2000 to February 2003

West Communication Beaumont, TX

Customer Service Rep.

Organized weekly sales reports for the sales department to track product success.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Excelled in exceeding daily credit card application goals.

March 2003 to November 2008

ACS (Sprint) Houston, TX

Call Center Rep.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Processed daily invoices and billed renewed invoices to clients.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Excelled in exceeding daily credit card application goals.

Education

2002 Central Senior High Beaumont, TX

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