Customer Service Manager
Resume:
Debra Voelker
Email: ********@*************.***
Address:
City: Springbrook
State: WI
Zip: 54875
Country: USA
Phone: 715-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Qualified Meat Cutter/Manager with 30 years in fast-paced customer service driven Food Store. In my many years in the Grocery Business I have advanced from: Meat Wrapper, Dairy/Frozen Manager, Deli Manager, Bakery Manager, Assistant Store Manager, Store Manager, and Meat Manager. Personable and professional under pressure. Dedicated to Customer Service, motivated to maintain customer satisfaction and contribute to company success. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and work ethic.
Educational Background:
High School Dipolma from Hayward High School, Hayward WI 1/2001 to 1/1974 (basic)
Job History / Details:
Career Overview
Qualified Meat Cutter/Manager with 30 years in fast-paced customer service driven Food Store. In my many years in the Grocery Business I have advanced from: Meat Wrapper, Dairy/Frozen Manager, Deli Manager, Bakery Manager, Assistant Store Manager, Store Manager, and Meat Manager. Personable and professional under pressure. Dedicated to Customer Service, motivated to maintain customer satisfaction and contribute to company success. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and work ethic.
Core Strengths
ordering
stocking
inventory control
figuring gross profit
scheduling
hiring
training
cutting meat
fast learner
exceptional work ethic
creating visual displays
creating in store ads
creating radio/paper ads
cleaning departments
conflict resolution
strong organizational skills
listening skills
problem solver
energetic worker
customer service expert
Accomplishments
Customer Relations
Earned highest marks for customer satisfaction, company-wide.
Customer Assistance
Worked within company guidelines and diligently completed all assigned tasks, working overtime as needed.
Conflict Resolution
Responsible for handling customer inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
Greeted customers upon entrance to my departments.
Worked with customers in store as well as assisted customers over the phone regarding store operations, product, promotions and orders.
Financial
Compiled inventory lists and worked with vendors for product pricing and special orders..
Work Experience
July 1982 to Current
Northern Lakes Cooperative Hayward, WI
Grocery Store Employee
July 1982: Hired as meat wrapper
1983: Promoted to Dairy Manager
1984-1995; Promoted to Dairy/Frozen Manager
Jobs: Wrapping Meat, Ordering, Stocking, Building Displays, Inventory, Setting Retails, Competitive Pricing
Deli Manager
1995-1998: Ordering, Stocking, Cooking, Inventory, Scheduling, Hiring, Scheduling special events
Bakery Manager
1998-1999
Ordering, Scheduling, Stocking, Baking, Hiring, Scheduling Special Events
1999-2000
Assistant Store Manager
Building Store Displays, Stocking Shelves, Ordering, Price Checks, Inventory Control, Working with employees, Creating special Events/SalesWorking with Store Manager
2000
Store Manager
Work with all store employees/departments, Training, Price checks, Work with General Manager
2001-to present
Meat Department Manager
Ordering, Inventory Control, Scheduling, Training, Special Sales, Cutting Meat, Stocking, Cleaning, Customer Service
Educational Background
1974 Hayward High School Hayward, WI
Over 30 years have taken many special classes:
customer service,
managing employees,
Dale Carnegie Course (Graduated in April 2001),
Specialized Meat Cutting,
etc.
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