Supply Chain Management
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Gary Baker Resume & Thought-Leadership Addendum.doc]]>
BORDERS GROUP, INC., Ann Arbor, Michigan 2008 to PresentVice President, IT Delivery Services
Borders is a $3.8B retailer of books and music in the middle of a turnaround with over
1,100 stores and 30,000 employees globally. After selling much of it s international
assets and franchising the remainder, Borders is now concentrating on offering a multi-
channel retail store and online buying .experience to its customers. I was hired to help
reorganize IT and form a new IT Delivery Services capability. Responsibilities include:
Formed a PMO with redesigned governance processes and staffed with all of Borders IT
project managers
Formed a Quality Assurance team, our Support and Tactical Application Response (STAR)
Team, and a new IT Vendor Management Team including Telecom
Reorganized the Operations Support group which included Service Desk, Hardware Asset
Depot, Level 2 Support, Production Control (including release mgmt and change mgmt) and
all IT support for the three distribution centers
Reorganized IT Planning and Control which included IT Security and Compliance with
responsibility for SOX, PCI and HIPPA compliance and now serve as the Chief Information
Security Officer
Reduced costs by over $3M in first six months in my areas of responsibility and increased
effectiveness by reengineering processes and renegotiating vendor contracts
Represented areas of IT in the spin-off of some of the international stores and
distribution centers
ALIXPARTNERS, LLP, Southfield, Michigan 2006 to 2008
Director, IT Transformation Services
AlixPartners is an internationally-recognized firm of hands-on corporate turnaround,
performance improvement, IT and financial advisory professionals who often assume interim
executive management positions at the C-level or in functional areas. I specialize in
global operations and IT governance, business process alignment, organizational change
management, vendor management, outsourcing/insourcing, strategic planning, complex
application development and Internet-related technologies and Web services. Engagements
with interim management and hands-on roles include:
Designed and developed a short-term financial visibility solution for the CFO of a global
auto supplier.
Designed a new global supply chain planning process capability, developed a new global
organization and designed the ERP system enablement in addition to designed and
implemented some of the change management function for executive management of a global
electronic materials provider.
Analyzed very complex ERP financial systems for North American based energy provider with
over 400 different legal entities and over 1700 separate business units
Developed comprehensive business requirements for selection of a fully-integrated global
HR management system.
Reorganized and led the project management office of a large, problem application
development project recovery of a new, very complex trading and gas pipeline scheduling
system for a global oil company.
INDEPENDENT CONTRACTOR - three month engagement in 2006
VISTEON CORPORATION, Van Buren Township, Michigan
IT Strategic Planning Initiative
Participated in strategy development including optimal IT personnel location (footprint)
analysis, current IT outsource vendor re-solutioning activities and practices, in addition
to documenting current state and developing future vision for architecture, IT processes,
ERP and business application landscape, information/data and infrastructure.
EDS, Detroit, Michigan 2001-2006
$300M Revenue and P&L Responsibility in a Matrix Organization
Managing Director & Process Executive - GM Global Purchasing & Supply Chain and Global
Business Services
Accountable for EDS business with General Motors Global Purchasing & Supply Chain (GPSC)
process area supporting 127 plants globally, providing systems for high-volume production
order management and scheduling, vehicle and part sequencing, and supplier EDI
communications. Simultaneously, accountable for Global Business Services (GBS) process
area providing systems supporting HR, Legal, Accounting, Finance, Facilities, Network
Engineering Center, Corporate Staffs, New York Treasurer s Office and GM Asset Management.
In addition, we provided operations management and support services for GM s consumer web
sites on a global basis. (NOTE: Since GM s IT is almost entirely outsourced, this was
great operational experience with dedicated internal relationships similar to actually
leading an IT department of a major global company.)
Exceeded operational and budget goals for both GPSC and GBS while reducing the management
overhead expenses by 50% over three years in each process area. (Other process areas
increased their expenses over that same period)
Reorganized EDS GBS global leadership team, flattened the decision-making process by
reducing the number of delivery managers in half and better aligning to our GM clients
organization and priorities.
Provided application support for the largest single set of systems in GM s portfolio
(MGO), accomplished by our GPSC team with over 70% offshore resources utilizing PMO
expertise as a key success factor.
Turned around our dedicated service delivery approach resulting in GM s renewed faith in
our ability demonstrated by being awarded all operational application domain segments
(ADS) in both GPSC and GBS during GM s IS&S (Information Services and Systems) re-compete
process for all IT services. This is contracted revenue in excess of $480 Million with
potential to generate revenue of over $1Billion over a five year period. (These were the
only two global process areas with all operational segments awarded to one firm)
Provided global SAP executive sponsorship for the GM Account.
Previously, Director, Automotive in EDS Manufacturing Global Industry Group assisting
many auto client teams.
Arthur Andersen LLP, Detroit, Michigan 1999-2001Business Consulting, Led Major Engagements, Created Application Development Center and
P&L Responsibilities
Partner - Advanced Technology Group (Previously Senior Manager and ATG Practice Leader)
Built the Michigan Advanced Technology Group (ATG) from 2 to 27 consultants and
technologists. One of eight Partners in Central Region - ATG totaling 265 technologists
regionally. Partner liaison from Central Region - ATG to Supply Chain Practice and Digital
Markets Practice.
Appointed as one of the eight Partners to the Deal Review Board for all of Business
Consulting in the Central Region which accounted for 1/3 of the firm s US business. All
engagements over $500K must be approved by this Board.
Launched a new type of Application Development Center in Ann Arbor with full P&L
responsibility. This gave the firm a new onsite-offsite application delivery capability
and set of processes.
Contributed to the development of Andersen s National Innovation Centers concept
resulting in a consistent set of processes for this activity on a national basis.
Co-authored Andersen s Automotive Industry Point-of-View which provided guidance to over
200 clients in the global automotive and manufacturing industries, promoting best
practices and key business opportunities.
Provided thought-leadership and IT strategy internally to ATG engagement teams and
directly to client executives as part of numerous client engagements throughout the
Central Region, North America and occasionally in Europe.
Online Technologies Corporation, Ann Arbor, Michigan 1994 - 1999
Launched as a value-added Internet and Application Service Provider (ASP), OTC was the
first and one of the largest web site hosting and technical development firms focused on
businesses in Michigan. Started while also managing Baker Investment Group. Sold the
company in 1999, but it is still a market leader in its regional market.
Founder, CEO and Chairman
Developed the business plan and product concepts and initially provided the marketing,
sales and operations management as well as much of the actual sales results. Built a
respected management team and very actively involved Board of Directors. Provided
strategic and implementation consulting, web site design and development for mostly small
to medium-size businesses and a few larger businesses.
Developed and launched our Data Center which included NT, UNIX and Linux production
hosting environment with security, backup and a three-tier architecture for J2EE and
Microsoft .NET application development platform.
Designed and developed a complete web site and web services for Mopar Performance Parts
Division of DaimlerChrysler, including its online parts catalog, knowledge base and
procedures for its tech line support function and an easy race results input and reporting
function from track side.
Designed, developed and hosted the web site for the Brake Parts, Inc. and Raybestos
Racing web sites
Led teams who technically developed and hosting a used car inventory database (over
200,000 used cars descriptions and photos), with daily updated for over 4,900 dealers for
GetAuto.com, and Dealer Specialties, Inc., with inventory. data distributed to other web
sites such as Microsoft s CarPoint, Auto-By-Tel, cars.com and dealers own web sites.
Designed, developed and host the UAW-GM National Training Center and UAW site and other
web site clients in the automotive sector: Monroe Shocks, NAPA United, Ziebart
International, and Consolidated Industries.
Baker Investment Group, Ann Arbor, Michigan 19801997
Consulting, technology, real estate and business investment firm specializing in creative
financing strategies, business strategy, project planning and implementation services
Founder, CEO
Activities include strategic planning, business consulting and raising capital funds for
new investment opportunities.
Director providing strategy and auto industry expertise and the part-time Chief Financial
Officer of Open Networks Engineering, Inc., a consulting, contract services and product
development firm in factory floor computer network communications, more specifically based
on international standards for manufacturing.
Co-founder of Skills, Inc., a small developer of interpersonal skills and training
technology, utilizing University of Michigan co-developed interactive video recording
application. Responsible for strategic planning and licensing.
Investor and Director, then President of Century Systems, Inc., a PC based software
development firm specializing in property management and meeting registration software.
President, Director and Co-Founder of Access BIDCO, Inc., a unique financial institution,
licensed by the Michigan Financial Institutions Bureau, which provides debt and/or equity
financing to small and medium size businesses.
Organized more than 20 partnerships at various times during this period to purchase or
develop over $25 million of multi-unit residential or commercial real estate. Responsible
for acquiring the properties, preparing the private placement memorandum, organizing and
managing the partnerships, managing the assets and accounting.
Founder and then Managing Partner of Baker Management Company in 1977, a property
management firm for the properties owned by the partnerships (over 100 properties in
total, with 682 units in 43 owned properties at its peak).
UNIVERSITY OF MICHIGAN, COLLEGE OF ENGINEERING, Ann Arbor, Michigan 1990Adjunct Lecturer for IOE 491 - Entrepreneurship in the Department of Industrial &
Operations Engineering
Taught the course in place of a professor who was unable to teach that term
Guest Lecturer for numerous classes in the College of Engineering and Ross School of
Business, Univ. of Michigan
WJR 760AM INTERNET ADVISOR RADIO PROGRAM 1998 to Present
Co-Host program on Saturdays (5 PM to 7 PM ET),
February, 1998 to present
WJR has 50,000 clear watts of signal strength that reaches to Pittsburgh, Northern KY,
the Illinois state line and up into Canada during the day and many times can reach into as
many as 38 states after dark. This provides tremendous exposure for our firm, as well as
our clients and future clients as guests on the program - (www.internetadvisor.net)
Previously, WXYZ-TV Channel 7 Action News weekly segment including writing articles for
www.detnow.com
UNIVERSITY BANCORP, INC. (NASDAQ: UNIB) 2002 to Present
Board of Directors, Small publicly-traded bank holding company
Ranked #22 in the nation out of approx. 5,000 community banks based on 3 year avg. ROE by
American Banker
EDUCATION
MBA 1986, and BA 1976, University of Michigan, Ann Arbor, Michigan
RESUME ADDEMDUM
Gary E. Baker
2215 Londonderry 734-***-**** (H)
Ann Arbor, MI 48104 ****@**********.*** 734-***-**** (M)
LEADERSHIP, THOUGHT-LEADERSHIP AND RELATED ACTIVITIES
BUSINESS ASSOCIATION LEADERSHIP
Demonstration of ability to provide vision and influential leadership for other business
leaders:
Economic Alliance for Michigan, Board of Directors 1988 to present
Society of Manufacturing Engineers, IT Executive Forum Advisory Council 2002 to 2004
Digital Detroit, Board of Directors 2002 to 2004
Information Technologies Business Roundtable, State of Michigan, Chairman 1996 to 2000
Great Lakes Interactive Marketing Association (GLIMA), Board of Directors 1996-2000
Governor's Innovation Forum, State of Michigan, Advisory Board 1998-1999
Federal Reserve Bank of Chicago, Advisory Council on Small Business 1994-1996
University of Michigan, School of Business Administration, Growth Fund Trustee 1991-1999
National Small Business United, Washington D.C., Vice Chair, Board of Trustees 1991-1998
Michigan Venture Capital Task Force, State of Michigan, Appointed by Governor 1995-1996
Small Business Association of Michigan, Chairman 1994, Board of Directors 1986-1995
Michigan Technology Council, Board of Directors 1989-1998
IT, BUSINESS PROCESS OR STRATEGY
Lead Practitioner for Reorganizing IT in Tough Times roundtable at Midwest Technology
Leaders 2008 conference
Co-authored feature article in August 2007 issue of Architecture & Governance Magazine
entitled, Managing IT Through Tough Times. This article was also selected as part of the
formal reading for online courses provided by Capella University, a leading accredited
online school
Featured speaker at Business Process Management Institute Think Tank 05 on problems and
possible solutions using BPM standards, tools and processes for large, global companies
Organized and moderated a panel on Global Application Development and Deployment at the
2005 IT Summit
Featured speaker and moderated the General Session on Technology Integration and also a
Planning Committee member for the 2005 Michigan Technology Conference Innovate, Integrate
& Imagine
Featured speaker for Society of Information Management (SIM) on IT Value Creation 2002
Co-chaired and emceed at the Society of Manufacturing Engineers IT Management Forum 2002
on Collaboration in the Supply Chain entitled, Bringing Products from Design to Delivery
Ahead of Time and Under Budget
Wrote an article entitled, Information Sharing is the Ante to Join the Collaboration
Game on supply chain collaboration for Society of Manufacturing Engineers magazine,
September 2002
Moderated and Speaker at a National Association of Manufacturers Seminar on Making
eBusiness Work for You entitled, Connections: Suppliers, Customers and eBusiness
Organized and moderated a panel on Exchanges: What s Working Now and What s Up Next at
the 2002 IT Summit
Keynote speaker for Automation Alley s season kick-off 2002
Break-out leader and spoke at Synergy 2003 the Michigan Commercial Real Estate Conference
on new productivity enhancing technologies beyond web sites and information sharing MLS
(Multiple Listing Services)
Started new Application Development Center in Ann Arbor for Arthur Andersen which
included development, pre-production and limited production hosting in both the NT and
UNIX environments with numerous applications, from Seibel to WebSphere to many EAI tool
sets
Participated in developing Andersen s National Innovation Centers concept
Organized a session and presented at the OSAT/CAR 2000 Management Briefing Seminars
entitled, Strategic Issues in IT Collaborative Networks
Organized a session and presented at the OSAT/CAR 2001 Management Briefing Seminars
entitled, Using IT to Create Shareholder Value
Organized a session and presented for the third year at the OSAT/CAR 2003 Management
Briefing Seminars
Featured speaker at 2000 eSolutions World in Philadelphia
Presented and forum leader at International Trade Day in Ohio 2000
Helped organize and presented at the 1998 Michigan IT Summit on the Vision of the
Future
Featured Speaker on the 2000National eBiz Tour
Speaker at numerous other organizations & venues (i.e., Association for Corporate Growth
2000, National Association of Investors Corp. Conference 2000, ANX Business Seminars 2000,
Central Ohio Business Consortium 2000, etc.)
MANUFACTURING OR AUTOMOTIVE INDUSTRY RELATED
Co-chaired and emceed the Society of Manufacturing Engineers IT Management Forum 2003
entitled, Beyond Lean: Product Lifecycle Management from Design to Disposal
Organized and emceed the 2003 annual joint IT Zone/Automation Alley conference, Info
Tech Meets Auto Tech
Planned and delivered a Demand Creation Workshop in the Automotive Industry for EMC s
automotive client engagement teams in the Midwest and West Coast
Helped conceive and initiate the Product Lifecycle Management (PLM) Institute in the
College of Engineering, University of Michigan
Co-authored Andersen s Automotive Point-of-View
Featured speaker at numerous Andersen Automotive Best Practices Forums
Co-authored white paper on Virtual Supplier Networks which was published in its
entirety in the January 2001 issue of Automotive Industry Action Group s ActionLine
magazine
Selected to discuss the Automotive Industry in documentary about business in Detroit area
televised on Channel 4 in July 2001, produced annually by Mort Crim Communications
Featured speaker at the Online Auto Sales Conference in Chicago 2001
Section Presenter at the Automotive Industry Action Group s 2000 AutoTech Conference
Presented paper at eAutoWorld in 2000 entitled, Will IT Matter
ARTHUR ANDERSEN SAMPLE ENGAGEMENTS (included below to indicate the diverse nature of
expertise)
Engagement Leader for design and development of global, customer-facing retail eCommerce
and eCommunity web site for an aftermarket retail auto parts with full order entry and
tracking, integrating data from the back-end ERP systems in six different countries,
translated into five different languages allowing access for each catalog by three
different levels of customers, hosted on two different continents
Subject Matter Expert for eBusiness strategy engagement for a large multi-division,
global wire and wireless communications products and services firm
Engagement Partner for custom developed digital dashboard prototype that tracks supply
chain KPIs for large foreign telecommunications firm
Engagement Partner for multi-phase retail office products digital marketplace strategy,
design and development project
Subject Matter Expert and engagement leader for market research, product innovation and
pricing engagement with Michigan Virtual University focused on distance learning
Selling & QA Partner for the development of the release management module for a large ERP
vendor
Subject Matter Expert for eBusiness strategy engagement for millwork distributor and
manufacturer. Also, Subject Matter Expert and Engagement Leader for web site design
engagement with product catalog, product configurator and order entry/tracking integrated
with ERP system
Subject Matter Expert for combined eBusiness/Supply Chain strategy engagement for global
retail aftermarket automotive parts supplier. Provided leadership for developing global
eBusiness strategies in US and Europe
Subject Matter Expert in Internet and automotive industries for product configurator
selection project with US Federal government (GSA) to assist the Big 3 domestic automakers
in selling vehicles to Federal agencies
Subject Matter Expert for major auto manufacturer s retail eCommerce strategy for selling
used vehicles online
Subject Matter Expert for eBusiness strategy engagement for major North American major
tire manufacturer
Subject Matter Expert for concept & design of online system to support and track quality
PPAP (Production Part Approval Process) documents in auto industry supply chain
CONTRIBUTION TO PUBLISHED BOOKS
Contributed to book entitled, Internet: Force or Farce? Findings from an Internet
Marketing Study by Sarah S. McCue, c 1998 Wayne State University ISBN 1-886641-01-3 (the
book is actually dedicated to me)
Contributed to book entitled, Health Policy, Understanding Our Choices from National
Reform to Market Forces edited by Marilynn M. Rosenthal and Max Heirich, c 1998 Westview
Press a Division of HarperCollins Publishers, Inc. ISBN 0-8133-9023-0 (I wrote a chapter
on Small Business Position on Healthcare Policy)
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