Customer Service Quality Control
Resume:
Cassandra Campbell
Email: ********@************.***
Address:
City: Brandon
State: FL
Zip: 33510
Country: USA
Phone: 601-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Dedicated, adaptable, reliable medical technologist with a B.S. in medical technology, ASCP certification, and a Florida license in all areas of clinical lab. Detail oriented with 20 years of experience performing basic and complex testing in a clinical laboratory setting. Ten years of career have been in leadership roles.
Educational Background:
High School Dipolma from University of Southern Mississippi, Hattiesburg MS 1/2001 to 12/1991 (Medical Technology)
High School Dipolma from East Marion High, Hattiesburg MS 1/2001 to 10/2012
Job History / Details:
Professional Summary
Dedicated, adaptable, reliable medical technologist with a B.S. in medical technology, ASCP certification, and a Florida license in all areas of clinical lab. Detail oriented with 20 years experience performing basic and complex testing in a clinical laboratory setting. Ten years of career have been in leadership roles.
Licenses
ASCP (MT), 1992-current
Clinical Laboratory Technologist, Florida License, all areas
June 2012 - August 31, 2014
Skill Highlights
Experience in
Blood bank, Hematology
Microbiology, Serology
Immunology, Chemistry
Rapid tests (Strep A, Influenza, and RSV)
Phlebotomy
Laboratory diagnostic equipment
Lab equipment maintenance
Lab equipment calibration
Quality control procedures
Data and statistical analysis
Inventory management
Professional Experience
10/15/2012 12:00:00 AM
May 2011 to June 2012
Mississippi State Department of Health, Public Health Lab Jackson, MS
Laboratory Technologist IV
Recorded quality control values from instruments to ensure reliability and accuracy in test result reporting.
Prepared specimens for analysis and established proper chronological priorities in testing.
Accurately recorded and reported test results according to established policies and procedures; abnormal test results were called to clinician.
Performed highly complex tests on clinical specimens for diagnostic purposes.
Performed routine maintenance on laboratory instruments.
October 2002 to March 2009
Madison County Medical Center Canton, MS
Lab Services Director
Analyzed data to create and organize graphs, charts, and documents for presentation.
Reviewed quality control values from instruments to ensure reliability and accuracy in test result reporting.
Carefully reviewed test results for accuracy.
Demonstrated new testing procedures and equipment to laboratory personnel.
Developed and maintained positive customer relationships through effective communication.
Quickly responded to and resolved all customer service issues in a timely manner.
Scheduled and coordinated laboratory work schedules to maintain efficient work flow.
Ordered supplies, obtained pricing and quotes, prepared purchase requests and maintained an organized expense log.
Reviewed,and submitted any corrections and/or additions, to daily billing reports.
Worked with physicians in adding new tests to platform
July 2001 to October 2002
Woman's Hospital Flowood, MS
Lead Tech
Performed various administrative duties, including data entry and document preparation.
Managed peer specimen handling, receiving, and reporting.
Promptly and efficiently distributed specimens to different facilities and labs.
Reviewed quality control values from instruments to ensure reliability and accuracy in test results reporting.
Quickly responded to and resolved all customer service issues in a timely manner.
Ordered supplies, prepared purchase requests, and maintained an organized file of invoices.
Assisted staff with specimen collection and processing as necessitated.
July 2000 to July 2001
Madison County Medical Center Canton, MS
Microbiology MT
Performed routine tests on blood and body fluids in the microbiology department.
Interpreted the results of cultures for reporting.
Performed routine QC and maintenance function checks on lab instrumentation and new media.
Assisted with phlebotomy collections and worked in other areas of core lab as needed.
August 1995 to June 2000
Lab Corp o America Stat Lab Jackson, MS
Lab Supervisor
Daily oversight of lab services and functions and employees.
Ordered supplies and submitted purchase orders.
Reviewed daily QC and maintenance logs for completeness and accuracy.
Prepared monthly QC and QA reports for peer review.
Assisted lab staff as needed with collections and testing.
Worked cooperatively with physicians and nurses in providing excellent service.
January 1992 to August 1996
Marion County General Hospital Columbia, MS
MT Generalist
Prepared specimens for analysis and established proper chronological priorities in testing.
Performed highly complex tests on clinical specimens for diagnostic purposes.
Accurately recorded and reported test results according to established procedures.
Identified abnormal test results and referred them to the clinician or the nurse.
Monitored inventory to maintain adequate supply levels.
Education and Training
1991 University of Southern Mississippi Hattiesburg, MS
Bachelor of Science Degree Medical Technology
1987 East Marion High Coulmbia, MS
Diploma General high school studies
Saluatorian of graduating class
Class President of graduating class
First place certificates in many areas of class studies
National Academic and Athletic Scholar, US Army Reserve
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