Customer Service Sales

Valarie Willis

Email: ********@*************.***

Address:

City: Saint Louis

State: MO

Zip: 63132

Country: USA

Phone: 314-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer service professional seeking a management role or long term position. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Capable of completing more than one assignment on time and great multi tasking skills.

Educational Background:

High School Dipolma from Saint Charles Community College, Saint Peters MO 1/2001 to 4/2010 (GED)

Job History / Details:

Career Overview

Customer service professional seeking a management role or long term position. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Capable of completing more than one assignment on time and great multi tasking skills.

Core Strengths

Microsoft programs

Customer Service

Maps and Graphs

Management

Call Center Inbound/outbound

Cleaning

Detailing

Call Center Sales

Fax

Data Entry

Windows Based programs

People Skills

Sales

Displays

Switch Board

Cash Management

Printing and Running Reports

Maintenance

Accomplishments

Customer Relations

Top Tier 1

Earned highest marks for customer satisfaction, company-wide.

Top Bonus Pay

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Inside Sales

Met and exceeded quotas and all goals.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls and welcome calls.

Work Experience

June 2010 to Current

Public Storage Saint Louis, MO

Property Manager

Providing excellent customer service. Running daily reports and maintaining a transition log. Meet goals and expectations. Lease units to customers on a daily basis. Knowledge of the storage business and ways to continue growth. Handle cash transactions, payments via credit card, money order, and travelers checks. Explaining in full detail the benefits and features of the unit and my property. Handle all maintenance issues. Maintaining a clean property at all times. Ensuring cleanliness in my office. Merchandise and supplies are stocked daily. Training and helping mentor new employees.

October 2008 to March 2009

Shell Maryland Heights, MO

Overnight Cashier

Maintenance, running nightly reports, cleaning, processing orders, assisting in Lotto. Handling cash and being accurate on all transactions. Inventory, stocking.

July 2007 to February 2008

AAA Of Missouri Saint Louis, MO

Member Services Representative

Taking inbound calls from customers in need of emergency road side assistance. Reading maps and graphs. Spotting the exact location of the customer and sending help immediately. Contacting customers and giving the estimated time of arrival. Processing AAA memberships. Dispatch. Computer based systems.

June 2001 to May 2007

Express Scripts Maryland Heights, MO

Patient Care Advocate

Handle customer service inquiries from members/patients, providers, physicians, pharmacists, and internal and external clients related to pharmacy benefits while maintaining productivity standards and performance guarantees where applicable. Provide all benefit information to the patient accurately. Process prior authorizations for physicians and pharmacists. Outstanding attendance and direction. Knowledge of medications and their classes. Refilling medication through computer based software. Providing exceptional customer service to our patients who are on injectable medications. Training and mentoring. Maintained up-to-date knowledge of all Hippa policies. Organization skills. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Handled outbound and inbound calls. Processed invoices. Received multiple reviews acknowledging my level of dedication to excellent customer service.

Educational Background,

GED

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