Customer Service Manager

Juli A Beltran

Email: ********@***************.***

Address:

City: Orange

State: CA

Zip: 92865

Country: USA

Phone: 714-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Cake Decorator/Manager/Baker passionate about creating unique, delicious cakes Motivated team leader offering over 15 years experience in the food industry. Focused on high standards for taste and quality.

Educational Background:

High School Dipolma from Orange High, Orange CA 1/2001 to 6/1985 (General)

Job History / Details:

Summary

Cake Decorator/Baker passionate about creating unique, delicious cakes Motivated team leader offering over 15 years experience in the food industry. Focused on high standards for taste and quality.

Highlights

Cake decorating expertise

Butter Cream

Splitting and Filling

Fondant

Fondant characters

some gum paste flowers

Royal flowers

wedding cakes

3D cakes

cut to shape cakes

designing cakes for customers

decorative chocolate pieces

Beautiful presentation of cakes

ServSafe certified

Food handlers card

High volume production capability

Hospitality and service industry background

Credit card processing

Trusted key holder

Quick learner

Customer service expert

Opening/closing procedures

Reliable and punctual

Comfortable standing for long time periods

Organized multi-tasker

Accomplishments

3rd Place in The Comic Con Super Hero cake Decorating Contest, San Diego, 2010.

Supplied cakes for reality T.V show, Laguna Hills. 2005-06

Experience

October 2006 to Current

ABC Cakes Orange, Calif

Head Cake Decorator/Manager

Receive special orders from customers for cakes, cup cakes, decorated cookies, etc.

Decorate cakes and; designing cakes to meet customer qualifications.

Prepare a wide variety and assortment of fresh and appealing cake items.

Ordering ingredients and decorator supplies.

Rotate product to ensure optimum freshness..

Food handler certified.

Airbrush skilled,

Experience in fondant covered cakes and figures

Manages a staff of up to 4 cake decorators,

set weekly schedules,

Maintains a clean working and organized environment at all times.

Specialized in Butter cream work, 2D and 3D Stand in Baker when needed to bake cakes, cookies, and cup cakes

Packaging and labeling production

Able to work Hobarts and other large mixers

Able to step into any task as needed.

Receiving products into POS system

Packaging baked goods for re sale

Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary.

Creatively decorated cakes, cupcakes, cookies and cake pops as well as special order items.

December 2001 to December 2006

Julis Piece of Cake Orange, Calif

Cake decorator/Baker

Home Cake Business.

Produced quality, appealing cakes to customer orders with consistent, on-time delivery.

Large customer base with only word of mouth advertising.

Purchasing products and maintaining overhead.

November 1990 to December 1998

Alpha Beta Orange, Ca

Service Deli/Bakery

Opening shift manager, Prepared all foods for resale.

Ordering products Unloading orders Proper rotation of all foods Customer service Helped in Bakery when needed.

Weekly scheduling.Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

Followed proper food handling methods and maintained correct temperature of all food products.

Set up and performed initial prep work for food items such as soups, sauces and salads.

Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.

Mixed, weighed and proofed ingredients in accordance with bakery recipes.

Ordered and received bakery products and supplies.

Properly frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and cookies.

Properly wrapped, boxed, and weighed bakery department products.

Correctly operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.

Education

1985 Orange High Orange, Ca

High School Diploma General

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