Customer Service Administrative Assistant

Latasha McCullough

Email: ********@****-****.***

Address:

City: Little Rock

State: AR

Zip: 72227

Country: USA

Phone: 501-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Ashdown High School, Ashdown AR 1/2001 to 5/2001 (Accounting/Business Management)

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Report development

Problem resolution

Administrative support

Schedule management

Typing 85 WPM

Administrative operations

Employee training and development

Filing and data archiving

Cash office

Register balancing

Supply order preparation

New hire screening

Reference checks

Personnel file maintenance

Payroll assistance

Confidentiality

Minimum or no supervision

Core Accomplishments

Operations

Collaborated with operations manager and coordinators to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office, including layaway and service desk.

Management Support:

Ensured smooth operations by supporting operations and sales team.

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Training

Responsible for training all new employees to ensure continued quality of customer service.

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

File Management

Prepared daily cash office reports for records, closed terminated records, completed final audit of files and insured that all documentation has been received and filed.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed employee records, and maintained associate personnel files.

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Human Resources

Recorded and filed employee benefit, salary and annual evaluation information.

Professional Experience

February 2012 to Current

TJ Maxx Little Rock, AR

Administrative Coordinator

September 2009 to June 2011

Dillard's Little Rock, AR

Commissioned Sales Associate

July 2008 to October 2009

DoubleBee's Exxon Little Rock, AR

Assistant Manager

October 2007 to May 2008

Records Deposition Service Dallas, TX

Account Manager

June 2007 to September 2007

Fidelity (Certegy) Little Rock, AR

Customer Service Representative

October 2005 to May 2007

Cingular (AT&T) Wireless Little Rock, AR

Lead Customer Service Representative (Trainer)

Education

Ashdown High School Ashdown, AR

High School Diploma Accounting/Business Management

Office Administration coursework

Coursework in Business Administration, Communications and Accounting

Top Member of National Honors Society Club

Top 5 percentage of class

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