Sales Representative Customer Service

Kevin M Hicks

Email: ********@*****-*******.***

Address:

City: Laurel

State: MD

Zip: 20708

Country: USA

Phone: 240-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Service oriented sales representative with 8 years of specialized experience. Load and unload freight as required Drive trailers Operated a motorized pallet jack Performed inspections of products to ensure quality CDL Class B Driver

Educational Background:

High School Dipolma from Cambridge South Dorchester, Cambridge MD 1/2001 to 4/1988 (Related Course..)

Job History / Details:

Career Overview

Service oriented sales representative with 8 years of specialized experience. Load and unload freight as required Drive trailers Operated a motorized pallet jack Performed inspections of products to ensure quality CDL Class B Driver

Accomplishments

Quality Communication

Interacted with 50 affiliate stations in US ensuring reliable and high-speed delivery to residential and small-business customers.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

Provided required daily reports

figures and client track records.

Customer Follow-up

Ensured that customers were satisfied with company services by doing follow-up calls.

Core Strengths

Shipping and receiving

Adaptability

Conflict resolution

Listening skills

Excellent communication skills

Opening/closing procedures

Visual merchandising proficiency

Quick learner

Energetic work attitude

Work Experience

September 2011 to Current

Federal Express Beltsville, MD

Driver

Maintains direct personal contact with all assigned accounts and responds in a timely manner to all requests for information or project.

Effectively presents Fed- Ex products and services.

make recommendations to prospects, customers of the various types of service Fed Ex offers.

Accurately process customer orders Monitor scheduled shipment dates to ensure timely delivery and expedite as needed, Provide support to distributor Reps in the Territory and Existing customers.

September 2005 to August 2010

Capital Office Solutions Columbia, MD

Driver

Maintaining customer relationships.

Overcome customer reluctance.

Meet departmental revenue productivity and quality objectives.

Operated a forklift to pull equipment Delivered copiers, printers and office supplies to various clients in the District, Maryland and, Virginia area Loaded trucks in accordance to the order of stops on manifest.

May 2005 to August 2006

Collington Services Landover, MD

Selector Helper

Operated a motorized pallet jack.

Loaded merchandise onto trailers to be distributed to multiple locations.

Organized, stacked and secured materials for safe transport.

Educational Background

12 Cambridge South Dorchester Cambridge, MD

GED Related Course..

Completed Customer Service training

Forklift Operator

Safety Orientation training

CDLProfessional Truck Driver defensive driving

Heavy Equipment Maintenance Technology

Additional Information

references available upon request.

Contact this candidate