Sales Manager
Resume:
Loan Officer (Orange County)
see below
Patricia E. Manners
*** **** **** ******, **** Beach Ca 90806
Cell Phone: 562-***-**** ***************@*****.***
Exploring challenging opportunities in the fields of Real Estate Sales & Management. Uniquely positioned and qualified to take charge in a wide range of executive management, training, or sales responsibilities with a keen knowledge of property acquisition and financing.
OVERVIEW Extensive experience in real estate and business, including service as Partner / General Manager, Broker Assistant, Licensed Realtor, Manager of Business Development, Senior Loan Officer, Loan Consultant, and West Coast Territory Manager. Skilled in Property Sales & Marketing, Owner Representation, Business Development, and contract negotiations with a strong background in Training, Recruitment, Hiring, and Developing a Strong Client Base.
Marketing comprehensive knowledge of Real Estate, Marketing, Consultative Sales, relationship building motivation, Public Relations, Account Management, and Strategic Planning & Marketing. Skilled in technical sales and marketing, achieving organizational goals, designing and delivering sales presentations, generating and maintaining client accounts, customer relations, and business development activities. Constant recognition for outstanding performance, as a top performer.
HSS II Multi Property Customer Service Manager (2010-Present) Aerotek Professional Services INC 8550 Balboa, Suite 234 North Ridge, CA Contractor for BAC, BAC 450 American St, Simi Valley CA
Answering questions pertaining to all areas of loan servicing including payment research, taxes, insurance, loan modifications and assumptions, prepayments, payoffs, adjustable rate loans, credit reporting, and lien perfection; Researching and analyzing problems and recommending solutions;
Conducting periodic audits of files; May also coordinate property inspections, lien priority and loan disbursements in accordance with loan documentation; May perform procedures related to advances and pay downs, funds wiring and disbursement process. Within the commercial business is responsible for payment processing, check disbursements, tax payments, imaging and document management.
EXPERIENCE Loss Mitigation Specialist; (2008-2008)
Law Offices of Victor Hobbs; Santa Ana, California
Assist clients in recovering from delinquent mortgage payments, avoid foreclosure, renegotiate loans, and execute short sale negotiations. Also assist realtors negotiating short sales for clients.
Accept in-bound sales calls, complete applications, analyze eligibility with management / attorney, ensure receipt of all documents, and exercise compassionate client relations.
Realtor; 2006 to Present, Property & Casualty Insurance Broker License # OGO6141
Manners Realty; Long Beach, CA (2006-2007)
Keller Williams Realty ; Los Alamitos, California (2006)
Responsible for all aspects of residential property sale / purchase, including client consultation, contract negotiation, coordination with appraiser, inspector, & decorator, and administrative tasks.
Coordinate property tours, educate prospects on market conditions, update & maintain client accounts, develop property information packages, conduct market valuations, review investment potential of each property, and generate marketing reports. Maintain current knowledge of market, competition, and sales tactics. Handle marketing, promotions, advertising, negotiate sale prices & loans, attend closing and ensure quality service.
Broker Associate; 2000 to 2006
Main Street Realtors; Long Beach, California (2003-2006)
Reported average sales volume of $2-3 million monthly in a high end real estate market.
C-21 Results; Lakewood, California (2000-2003)
Received an average sales volume of $2 million monthly in a n upscale real estate market.
Specialized in Residential & Investment properties throughout vicinity of Lakewood, CA. Duties included sales and financing for residential sales transactions, coordinating paperwork, prospecting new clients and generating leads through cold calling, networking, and referrals.
Conducted owner and buyer representation for sales, monitored market activity, maintained knowledge of current prices, attended closings, and ensure d quality service through prompt response to client concerns. Also provide training assistance to colleagues and new associates.
Manager of Business Development; 2000 to 2002
Multimedia Abacus Corporation / Atforms.com; Inglewood, California
Responsible for introducing a campaign to penetrate market share by combining 2 separate product divisions into 1 comprehensive, web-enabled enterprise application. Developed several Strategic Alliance Partnership arrangements with third party vendors, assisted developers in designing customized applications for the courts and insurance markets, marketed legal forms featuring a user-friendly form design interface, opened international distribution channels for shrink-wrapped products, and restructured company cost & profit centers to redefine market share goals.
EXPERIENCE Partner / General Manager; 1998 to 2000
(continued) Independent Mortgage Company / Allied Capital; Manhattan Beach, California
Provided management and leadership for MBMC staff, conducted planning and forecasting, and integrated with Allied Mortgage to become the designated net branch for all of California.
Developed extensive marketing and wholesale / investor relationships, provided a wide range of brokering, sales, and marketing services, and directed administration for a locally-owned mortgage loan company.
Reviewed prospective loan packages for high net worth clientele, conducted extensive cold-calling, utilized various marketing and sales strategies to increase production, determined acceptable risks, and assessed credit and banking information. Managed client accounts and processed new applications for approval and funding. Ensured compliance with all federal, state and local banking, and commerce regulations.
Senior Loan Officer; 1996 to 1998
Oceanside Mortgage; Huntington, Beach, California
Served high net worth clients in neighborhood beach communities averaging $3 million-$5 million in monthly production. Participated in civic organizations to maximize marketing and also Responsible for a wide range of duties for a real estate mortgage operation. Managed client accounts and process new applications for approval and funding also coordinated with appraisers, attorneys, buyers, sellers, agents, and clients. Ensured compliance with all federal, state, and local banking regulations.
Reviewed prospective loan packages, advised clients on refinancing, provided customer education on available options, conducted extensive cold-calling, and utilized various marketing and sales strategies to increase production. Analyzed client eligibility, income, assets, net worth, and credit capacity for loan approval.
Loan Consultant; 1992 to 1994
Great Western Bank; Long Beach, California
Duties included rate negotiations, relationship building, and customer service. Reviewed prospective loan packages, conducted extensive cold-calling, utilized various marketing and sales strategies to increase production, determine d acceptable risks, and assessed credit and banking information.
Managed client accounts and processed new applications for approval and funding. Conducted loan originations utilizing referrals from the local real estate community and from GWB branch offices. Marketed adjustable rate loans and portfolio bank products based upon leads from the financial group division and the local bank, as well as cold-calling.
West Coast Territory Manager; 1983 to 1984
Comp graphic Corporation; Wilmington, Massachusetts
Responsible for increasing revenue growth for the largest typesetting firm in the U.S., serving publishers of college textbooks, magazines, and books. Delivered presentations, followed up leads, and coordinated all stages of the sales process, from initial contact to closing.
EDUCATION Undergraduate Studies; 1985 to 1992
Pepperdine University; Long Beach, California (1990-1992)
Major: Business Administration
Honors: GPA: 3.9 / 4.0, Dean's List, Ranked #1 in Class at Pepperdine's Extension Campus
Relevant Coursework: Sales, Organizational Theory, Computer Science
Golden West College; Huntington Beach, California (1985-1990)
Major: General Studies
Honors: GPA: 3.8 / 4.0, Dean's List
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