Manager Customer Service

Daria Okrasinski

Email: ********@************.***

Address:

City: Wading River

State: NY

Zip: 11792

Country: USA

Phone: 631-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic and reliable office manager skilled with working with a diverse group of people. Office Manager/ Assistant with four and a half years experience in public safety communications, as well as Management of a broad range of businesses. Demonstrated ability to provide exceptional support and service for a broad-range of staff and clients. Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability. Executive Assistant - Word Processor - Data EntryHard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills.Detail-oriented and driven Executive Assistant with 3 years proven expertise in problem solving and managing daily office functions.Organized office manager with over 8 years experience in a fast-paced business operations setting.

Educational Background:

High School Dipolma from Washington Learning Institute, Nanuet NY 1/2001 to 5/2007 (paraleagal studies)

Job History / Details:

Career Overview

Energetic and reliable office manager skilled with working with a diverse group of people.

Office Manager/ Assistant with four and a half years experience in public safety communications, as well as Management of a broad range of businesses. Demonstrated ability to provide exceptional support and service for a broad-range of staff and clients.

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Executive Assistant - Word Processor - Data EntryHard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills.Detail-oriented and driven Executive Assistant with 3 years proven expertise in problem solving and managing daily office functions.Organized office manager with over 8 years experience in a fast-paced business operations setting.

Skill Highlights

Administrative support

Schedule management

Knowledgable in [administrative function]

Self-starter

Microsoft Office skills

Administrative operations

Customer service

Sales

QuickBooks

Filing and data archiving

Dispatch/ sheduling

Exceptional telephone communications skills

Moderate typing skills

Core Accomplishments

Operations

Collaborated with [teams/departments] to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office, including Accounts receivable, receptionist, scheduling, filing, sales, and service

Management Support:

Ensured smooth operations by supporting executive team.

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Patient Charting

Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.

Vendor Management:

Negotiated low vendor rates for office supplies.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Scheduling

Corresponded with customersAdministration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Data Entry

Reviewed and updated client correspondence files and scheduling database.

through phone, fax, email and in person to schedule appointments and answer inquiries.

Professional Experience

May 2003 to April 2006

United Paging LTD. Southampton, New York

Assistant manager/ Manager 1/05

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Resolved and handled issues or concerns of all clientèle.

Proficiently processed cash/ credit/ check transactions.

Successfully performed high-volume customer service activities

January 2003 to May 2004

United Colors of Benetton Riverhead, New York

Key Manager

Served as key manager

Open/ Close shifts

Precisely generating excellent relations to produce new and repeat business

Sales

Maintaining the overall look of the store.

Cashiering duties

Stocking

Handling exceptionally high volumes of customers in a timely manner.

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