Active Directory Medical
Resume:
David Hardin
Email: *********@********.***
Address: *** *******
City: Bowie
State: MD
Zip: 20721
Country: USA
Phone: 703-***-****
Skill Level: Experienced
Salary Range: 50
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
DAVID J. HARDIN
744 Faraway Ct.
Bowie, MD 20721
Cellular Phone - 703-***-****
*********@********.***
Secret Clearance
Career Profile: A results-driven IT Professional with experience in the support and administration of information systems. In-depth experience with the implementation, analysis, optimization, troubleshooting, and documentation of consumer operating systems and personal networks. Proven track record for diagnosing complex problems and consistently delivering effective solutions.
Skills & Knowledge:
Certifications: Cisco Certified Network Associate Windows 2008 Exchange Server
(May 2010). MCSE Microsoft (May 2010) A+Certification (Oct 2009)
Operating System: Windows 7, XP, Vista, UNIX,(Solaris and Sun systems) RED HAT LINUX
Software: MS SQL Server, MS EXCHANGE Server, VMware, MS Office Suite, MS Access, Adobe Professional 9, Adobe Element, SCANPRO
Helpdesk Support: Service Now, Dameware, SMS Remote Utilities, Remedy, Track it
Database: SYBASE Database,ORACLE Database, (AHLTA Database)
Essentris, CHCS
Education:
May 1991 Biola University, LaMirada CA,
Bachelor of Science (Psychology)
Howard University Law School
Information Technology Consultant
January 2002 aaa Present
aa Utilized active directory to add user accounts and to add users to the network.
aa Also assisted in some networking issues, such as adding ports and printer troubleshooting.
aa Maintained helpdesk automated system utilizing Remedy Ticketing system.
aa Provided support on MS Exchange Server, Windows XP and Windows 7 responsible for configuring and some maintenance.
aa Administered databases including, Microsoft Access and Oracle, using PLSQL and SQL respectively.
aa Provided desktop support, configuring and deploying Macaaas and Pcaaas.
Walter Reed Army Medical Center (IAP Worldwide Services)
Management Analyst
October 2010- April 2011
aa Managed and analyzed health care and supported operations within the Northern Regional Medical Command (NRMC) military health system.
aa Instructed civilian and military personnel in the use of data systems.
aa Trained and instructed Military and Civilian personnel on Comprehensive Training Plan
(intranet).
aa Provided desktop support for Windows 7, and Windows XP to Warrior Transition Brigade, while administering technical solutions to diagnose and repair network communications.
aa Trained platoon leaders on computer management, and technical troubleshooting
Techniques to enhance the efficiency of the Comprehensive Training Plan.
aa Conducted qualitative/quantitative analysis using techniques to include problem identification, work measurement, operations analysis, business case analysis, and return on investment analysis.
Walter Reed Army Medical Center (IAP Worldwide Services)
Electronic Data Interchange Specialist
January 2009 aaa October 2010
aa Utilized ESSENRTIS to manage the process of scanning and indexing of documents into electronic medical records while analyzing CHCS and AHLTA integration.
aa Consulted with department heads to discuss policies and procedures for inputting information.
aa Responsible for migrating data from Windows XP to Windows 7 Maintained chain of custody at all times to ensure compliance with HIPAA regulations and standards.
aa Provided desktop support for all of Patient Administration Directorate.
aa Provided technical support for all peripheral devices (scanners copiers etc.)
aa Coordinated with Network Administrators to maintain diagnose and repair network communications, VPNs, and Blackberry Enterprise Server as well as print server issues.
Contract with Access Systems on site at Department of Agriculture
System Engineer Tier3
January 2008- January 2009
aa Performed tier 3 support for 9000 Department of agriculture usersaaa system-wide.
aa Configured, mapped and formatted (ghost imaging) equiptment prior to deploying to designated
users.
aa Installed and supported printers and other peripheral (devices scanners and external drives).
aa Provide on-site deskside assistance to identify and resolve issues using PC applications.
aa Utilize Dameware remote utility, to troubleshoot desktop issues, while utilizing active directory to maintain new user and email accounts, utilize exchange server to configure outlook.
aa Utilized Remedy Ticketing System, to track the status of all desktop support and network activity.
aa Assist clients with diagnosis and repair of licensed software problems and questions.
aa Coordinate with Network Administrator personnel to maintain and diagnose and repair network communications, VPNs, and Blackberry Enterprise Server as well as print server issues.
aa Assist local equipment custodians to maintain equipment inventory and obtain product warranty information in order to utilize valid warranties on Government-owned equipment. Also responsible for the security encryption of this property.
Contract to Innovative Technologies on site at Voice of America
System Administrator Tier2
October 2007- November2007
aa Utilized active directory to set up user accounts and add users to the network. Also used active directory to configure organizational units.
aa Received incoming calls from end users and created tickets utilizing Remedy to document problem, troubleshooting analysis and resolution for Macaas and Pcaas.
aa Diagnosed and troubleshot Real Player, Adobe, Adobe Elements, and FoxPro applications.
aa Performed PC relocations, installed and troubleshot all printers, scanners and all in-oneaaas.
aa Created tickets to set up projectors, Teleprompters, laptop projections and additional audio visual equipment for productions in studio.
American Management Systems, Inc
Technical Specialist
January 1995 - October 2001
aa Member of the Standard Procurement System Deployment Team.
aa Responsible for installing, configuring and integrating government specialized procurement software into Department of Defenses network architecture worldwide.
aa Trained System Administrators on Sybase, database maintenance and software troubleshooting techniques.
aa Taught a course for System Administrators on interfacing with specific agencies within the Department of Defense using training material written by AMS and DOD.
aa Installed Sybase 11.03.3 on site, troubleshooting, and setting up users desktops to connect to Database
aa Utilized Wisql and SQL commands to program, administer, and configure SQL Server, as `well as Sybase database.
aa Installed Sybase 11.03.3 on Windows NT and Unix Platforms (Solaris, HP-UX).
aa Provided assistance to customers that include updating and troubleshooting the Sybase server on various platforms such as (Win NT, Hp-Unix Sun Solaris, Dec-Alpha).
aa Planned travel arrangements, contacted clients, and maintained client satisfaction during TDY and post-deployment.
aa Participated in meetings involving discussion of current projects, providing verbal comments resulting in cost effective acquisitions of computer parts software packages and other computer peripherals for our Deployment Lab.
Blue Cross and Blue Shield
Marketing Assistant
December 1993 - January 1995
Participated in client education on healthcare package via hotline and health fairs.
Assisted in claims adjustments and handled case files of clients.
Served as a customer care representative for healthcare hotline
Responsible for the selling of Blue Cross healthcare benefits package.
Implemented new marketing strategies and solutions to assure quality performance.
Reference upon request
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