Customer Service Project

Charles Mann

Email: ********@******.***

Address:

City: Baltimore

State: MD

Zip: 21220

Country: USA

Phone: 443-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Looking for a position in the transportation,logistics,distribution field.I consider myself very experienced for and educated in these fields and looking forward to helping a company as well as myself to benefit from my experience and knowledge. I am willing to work any shift and or hours needed to maintain and improve the efficiency of my department

Educational Background:

High School Dipolma from Eastern Voc Tech., Baltimore MD 1/2001 to 5/1989 (Automotive)

Job History / Details:

Summary

Looking for a position in the transportation,logistics,distribution field.I consider myself very experienced for and educated in these fields and looking forward to helping a company as well as myself to benefit from my experience and knowledge. I am willing to work any shift and or hours needed to maintain and improve the efficiency of my department

Skills

Computer proficient

Consistent work history

Customer relationship building

Customer service experience

Data analysis tools

Employee performance reviews

Equipment problem resolution

Blueprint interpretation

Project management skills

Strong initiative

Strong organizational skills

Strong team player

Strong work ethic

Strong written and verbal communication skills

Supervisory experience

Deadline driven

Warehouse management

Flexible work schedule

Establishing goals and setting priorities

Managing large crews

Quality control

Group environments

Accomplishments

Inventory Control

Restocked and organized items as necessary and as directed.

Operation Monitoring

Watched indicators to make sure machines were working properly.

Purchasing

Maintained inventory of spare parts inventories and completed purchase requisitions as necessary.

Product Inspection

Inspected products to ensure highest quality.

Reporting

Responsible for daily reporting on production equipment, including parts produced, downtime minutes, and any quality concerns.

Project Planning

Provided project controls, cost estimation, and other business support services to technical line management.

Crew Management

Interviewed, hired, trained and evaluated team of 25 construction employees.

Documentation

Reported and documented unsafe conditions, equipment and/or injury.

Project Management

Used Microsoft Project to document and track jobs.

Experience

March 2011 to Current

Portside Packing & Crating Baltimore, Maryland

Vice President

Managed crews to ensure deadlines were met.Ordered supplies and managed payroll of employees.Dealt with customers to ensure their expectations were being met.

April 2004 to March 2011

Agility Project Logistics Baltimore, Maryland

General Manager

Managed spending for warehouse,employee reviews,payroll for all employees,reported directly to senior vice president who was located in Houston,Texas.

October 2000 to April 2004

Baltimore Packaging Baltimore, Maryland

Operations Supervisor

Responsible for all aspects for two of three locations,including customer service,warehouse employees,payroll,budgeting

Education and Training

1989 Eastern Voc Tech. Baltimore, Maryland

High School Diploma Automotive

Auto mechanic field graduate class of 1989 finished first place in state of Maryland for troubleshooting

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