Manager Administrative Assistant

Tamera Rodriguez

Email: *********@********.***

Address: **** *. ********* ***.

City: Chicago

State: IL

Zip: 60626

Country: USA

Phone: 312-***-****

Skill Level: Management

Salary Range: 50

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Tamera Rodriguez

6505 N. Greenview Avenue Chicago, IL 60626 Phone: 312-***-**** *********@********.***

Professional Profile

* Eleven years hospitality industry experience in direct contact with internal and external customers, successfully addressing problems and finding resolutions resulting in positive outcomes.

* Successfully increased time and efficiency of team members by introducing a new operating method.

* Able to manage multiple projects simultaneously in a team environment.

* High aptitude for root cause analysis and developing innovative solutions.

* Proven ability to communicate effectively, both verbally and in writing, with team members, and to work collaboratively with all members of the team.

* Proven ability to set priorities and manage workload efficiently and effectively.

* Proficient in several software applications including Microsoft Word, Excel, Power Point, Delphi and Delphi Diagrams.

Experience

University of Chicago Booth School of Business, Gleacher Center, Chicago, IL 11/2005 - 8/2012

Conference Services Manager

* Interfaced with clients to gather, understand and document all the logistical and programmatic details of their conferences and events.

* Communicated event information used by all staff that provided service to events including catering, building service and audio-visual. Communicate in a daily staff meeting to go over all details prior to client arrival.

* On-Premise Conference Support: Verified that service providers have implemented detailed requirements.

* Greeted client representative(s) to review program and logistics and learn of any additional changes or requirements. Oriented them to the Center`s policies, and explained how to reach Conference Center staff during the course of their event.

* Maintained contact with client during event and assist as necessary.

* Tracked and summarized client charges and billing information.

Embassy Suites Lakefront Chicago, IL 8/2001 - 9/2005

Convention Services Manager 3/04 - 9/05

* Worked one-on-one with each client to gather and implement all details necessary including hotel room reservations, meeting space requirements, catering needs, and audio visual needs.

* Coordinated the activities of various departments to accommodate meetings and special events.

Catering Coordinator 10/2003-3/2004

* Qualified and contracted catering events.

* Configured Banquet Event Orders containing all logistical details for all departments in the hotel to ensure proper set up, times, food and beverage, and audio visual needs.

Administrative Assistant 8/2001-10/2003

* Answered all client calls professionally and in a timely matter, gathering information for Sales Manager

* Prepared contracts and Banquet Event Orders for Sales Managers

Education

DePaul University, School for New Learning Chicago, Illinois Graduate May, 2012

Bachelor of Arts degree: Individual Development and Social Justice

University of Chicago, Booth School of Business Chicago, Illinois

"Negotiating and Decision Making Strategies" - Course Completion

Membership

* DePaul University Chapter of The Honor Society of the Alpha Sigma Lambda

* Professional Convention Management Association

Community Service

Volunteer Work

* Residents for Effective Shelter Transitions (REST) Homeless Shelter

* North Side Catholic Academy

* Greater Chicago Food Bank Depository

* Drum Circle at Cook County Juvenile Detention Center

* University of Chicago Employee Appreciation Picnic; Event Committee

* Organized and Collected Toiletries and Clothing for Homeless Shelters

* Multiple Nursing Homes throughout San Diego

* Animal Shelter

Charity Runs & Walks

* St. Patty`s 5k

* Race to Wrigley 5k

* Run for the Zoo 5k

* Shamrock Shuffle 8k - Team CPD in support of Chicago Police Memorial Foundation

* March of Dimes

* AFSP (American Foundation of Suicide Prevention) -Out of the Darkness Community Walk- Raised $500.

* Walk Now for Autism Speaks

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