Customer Service Manager
Resume:
Nicole M Bobcean
Email: ********@******.***
Address:
City: Macomb
State: MI
Zip: 48044
Country: USA
Phone: 586-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
I am seeking a full time career in management.
Educational Background:
High School Dipolma from University of Phoenix, Clinton Township MI 1/2001 to 6/2007 (Business Management)
High School Dipolma from Cousino High School, Clinton Township MI 1/2001 to 10/2012
High School Dipolma from Career Preparation Center, Clinton Township MI 1/2001 to 10/2012
Job History / Details:
Career Overview
I am seeking a full time career in management.
Core Strengths
Large cash/check deposits
Markdown/promotional procedures
Store maintenance
Inventory control
Telephone inquiries
Invoice processing
Telecommunication skills
Adaptability
Conflict resolution
Creative problem solver
Excellent communication skills
Courteous demeanor
Energetic work attitude
Active listening skills
Quick learner
Proficient in cash management
Shipping and receiving professional
Multi-line phone talent
POS systems
Opening/closing procedures
Customer Service
Filing
Microsoft Excel
Microsoft Office
Microsoft Word
Microsoft PowerPoint
Multi-Task Management
Organization
Prioritization
Scheduling
Spreadsheets
Speaking
Time Management
10-Key
Customer Relations/Service
Vendor Management
AS 400
Telxon
Deligating and team work
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
Consistently generated additional revenue through skilled display building techniques.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Monitored Shrink
Completed a weekly loss prevention audit called LP Dashboard.
Work Experience
June 2007 to Current
Walgreens Fraser, MI
Assistant Manager
I was hired in as a management trainee and progressed to Assistant Manager.
Completed a weekly loss prevention audit.
Completed a weekly profit/loss audit on all front endstands and side panels.
Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
Conducted weekly walk throughs with the Store Manager to discuss all interior visual displays including store window presentation.
Assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Cross-trained and provided back-up for other customer service representatives when needed including pharmacy, photo, and cosmetics.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Maintained cleanliness and presentation of stock room and production floor.
Assisted customers with store and product complaints.
Dedicated to continuously improving sales abilities and product knowledge.
Ordered supplies, bags and merchandise for a weekly truck.
Recommended alternative items if product was out of stock.
Guaranteed positive customer experiences and resolved all customer complaints.
Accurately balanced cash drawer after every shift.
Monitored cash drawers in seven checkout stations to ensure adequate cash supply.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Handled cash and inventory balances.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Communicated all merchandise needs or issues to appropriate supervisors.
Designed and suggested new display idea for merchandise, resulting in improved customer view/accessibility and leading to increased sales.
Processed invoices and Payroll
Accurately logged all daily shipping and receiving orders.
Routinely answered customer questions regarding merchandise and pricing.
August 2006 to June 2007
Extended Stay America Warren, MI
Lead Guest Service Representative
I was hired as a part time front desk clerk and worked my way up to lead the front desk.
Answered questions regarding hotel room price and annemities.
Conducted daily walkthroughs with housekeeping and maintaince to determine if we as a team were giving guests the best experience as possible.
Worked as a team member performing front desk duties, laundry and housekeeping services when needed while providing excellent guest service.
Assisted guests in person and via telephone.
Cross-trained and provided back-up for other representatives when needed.
Maintained cleanliness and presentation of the lobby.
Assisted the hotel manager with payroll.
Offered the hotel manager ideas to bring new clientell to the property.
Checked guests in and out.
Replenished supplies and materials at the desk.
Assisted guests with concerns, and resolved complaints.
Handled cash and credit card transactions.
Assisted with making sure guests were checking in and out on time.
Made sure guests were paying promptly.
December 2003 to February 2006
Bubba's T-Shirt Co Troy, MI
Assistant Manager
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Handled cash and inventory balances.
Facilitated accurate markdowns and monthly inventories.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Communicated all merchandise needs or issues to appropriate supervisors.
Politely assisted customers in person and via telephone.
Worked as a team member performing cashier duties, product assistance and cleaning.
Accurately logged all daily shipping and receiving orders.
Routinely answered customer questions regarding merchandise and pricing.
Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
Managed daily banking that included cash deposits and getting change.
Assisted the manager in creating employee schedules, cash management, and ordering according to the stores needs.
August 2002 to December 2003
Five Brothers Mortgage Services Warren, MI
Accountant's Assistant
Earned my position through a highschool co-op program, then the company decided to promote me to a full time employee after I graduated.
Responsible for maintaining contractor payment records, account receivable, account payables, and W9 forms for the contractors.
June 2002 to August 2002
Macomb County Sheriff's Department Mt. Clemens, MI
Summer Help (Detective Bureau)
Earned my position through a program that the Sherrif's Department offers to help teens experience full time employment.
Responsible for maintaining case records in excel, answering phones, transferring phone calls, and other computer tasks.
Educational Background
University of Phoenix Clinton Township, MI
Some Course Work Completed Business Management
Coursework in Business Management
2003 Cousino High School Warren, MI
High School Diploma General Studies
2003 Career Preparation Center Sterling Heights, MI
MI
Certificate of Completion Business Administration
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